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description
SAP IT Infrastructure Management
© 2011 SAP AG. All rights reserved. 2Customer
Legal Disclaimer
This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.
© 2011 SAP AG. All rights reserved. 3Customer
Agenda
Business Challenges
Solution – SAP IT Infrastructure Management Key Features Integration Integration benefits use cases
Summary
© 2011 SAP AG. All rights reserved. 4Customer
Challenges in managing heterogeneous IT environments
• Determine the value that IT contributes to the business
• No ability to match IT service cost with infrastructure and business processes
• No visibility to business impact – lose money by the minute
• Aligning the IT with strategic business priorities
• Measure how costs can be saved through Outsourcing or Cloud offers
• Too many tools in use for IT management
• Too many department have a say and do not cooperate
• Problem resolution for IT errors takes too long and costly
• Missing link between service request, change management and business impact
• Analyze how changes will increase the value of IT
• High cost for tracking infrastructure changes, documentation of changes
CIO IT Ops Manager
© 2011 SAP AG. All rights reserved. 5Customer
Our Solution – SAP IT Infrastructure Management
• Understand the business requirements and match them against the landscape
• Align the business demands with the IT costs to show the value
• Reduce the effort and cost by over spanning disciplines in IT management
• Secure the revenue stream from business processes through fast error detection and resolution and reduced downtimes
• SAP IT Infrastructure Management is the first step to the concept of ERP for IT
• Optimize the level of overview of the IT landscape
• Define and monitor KPIs for IT performance in alignment with the business
• Reduce the cost for managing and monitoring by reducing the number of tools required
• Reduced complexity through easy visualization reduces the time for error resolutions
• Automatic documentation of changes and infrastructure incidents means less time and cost to analyze the IT problems
CIO IT Ops Manager
© 2011 SAP AG. All rights reserved. 6Customer
Expanding the Value of SAP Enterprise Support With SAP IT Infrastructure Management
Business Process &
Application Management
IT InfrastructureManagement
SAP non SAP
SAP Enterprise Support customers can extend Application Lifecycle Management seamlessly with IT infrastructure management.
Ap
pli
cati
on
Lif
ecy
cle
Man
ag
emen
t
SAP Solution Manager 7.0
SAP Solution Manager 7.1+ SAP IT Infrastructure Management
SAP Solution Manager 7.1
© 2011 SAP AG. All rights reserved. 7Customer
Value Proposition
Simplify complex infrastructures and focus on matching the demand• Intelligent and automatic discovery to detect dependencies
• Graphical representation of actual infrastructure
Concise cost projections in improvement projects for technical infrastructure• Ensure optimal decision path for each demand
Faster value generation from IT to business• Quickly deploy new landscape components without risks
• Re-assign resources to business-critical and value-adding tasks
Ensure business continuity through precise business impact analysis
SAP Solution Manager enables holistic application lifecycle management and configuration management powered by SAP IT Infrastructure Management.
© 2011 SAP AG. All rights reserved. 8Customer
Different Layers of IT Solutions
SolutionsBusiness ProcessesBusiness Process Steps
End-Users & Technical ScenariosProducts & Product InstancesInterfaces & JobsApplications & Systems Databases & Operating Systems
Physical & Virtual HostsPrintersDisks & StorageNetwork devices
Infrastructure
Applications
Business Processes
ABAPABAP J2EEJ2EE
© 2011 SAP AG. All rights reserved. 9Customer
Configuration Management with SAP Solution Manager
Infrastructure
Applications
Business Processes
ABAPABAP J2EEJ2EE
SAP delivers templates in the Business Process Repository, customers maintain business processes in Solution Directory
Systems are registered in System Landscape Directory and synced to Landscape Management Database, where customers can use SAP delivered templates or deep model applications own applications
Infrastructure components are auto-discovered by SAP IT Infrastructure Management CMDB and automatically linked to systems in Landscape Management Database
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
© 2011 SAP AG. All rights reserved. 10Customer
Closing the gap between Enterprise Architects and Infrastructure Operations
Infrastructure
Applications
Business Processes
ABAPABAP J2EEJ2EE
Infr
astr
ucu
tre
Infr
astr
ucu
tre
Ope
ratio
nsO
pera
tions
Infr
astr
ucu
tre
Infr
astr
ucu
tre
Ope
ratio
nsO
pera
tions
Enterp
rise A
rchitect
Enterp
rise A
rchitect
Enterp
rise A
rchitect
Enterp
rise A
rchitect
Enterprise Architects model business processed with BPM tools (like ARIS, Solution Manager,…) Modeling stops on system level
CMDB’s provide auto discovery of infrastructure with inventory management and network management Modeling stops at physical server level in CMDB
?
How to close the gap between infrastructure and enterprise architects? Configuration Management with SAP Solution Manager provides single source of truth
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SAP IT Infrastructure Management
A unique offering for SAP Enterprise Support customers
© 2011 SAP AG. All rights reserved. 12Customer
What is the Product/Solution?
SAP IT Infrastructure Management consists of functional areas:
Infrastructure Discovery and Management Printers, routers, switches, PCs Dependencies and topologies in the network Real-time information on infrastructure components and their status
CMDB Asset- and inventory data Database for configuration items, relations and dependencies Normalized data for faster integration and evaluation
Integration to SAP Solution Manager Direct access of data from SAP Solution Manager Incident, problem, change linked to infrastructure information Enhanced monitoring information inside SAP Solution Manager
© 2011 SAP AG. All rights reserved. 13Customer
NodesNormalizationObjects
Best in class auto discovery of infrastructure components
Operating Systems
Active Components
IP Phone, …
Description
Name
Operation Status
Type
…
© 2011 SAP AG. All rights reserved. 14Customer
Real-time Access to all your Device Types
Product Specific Module for all common Device Models Consistent look & feel and intuitive handling via graphical display Support of all standard and proprietary Management Information Bases Support of the most important management protocols (SNMP, CIM, WMI/WBEM) Development of new Product Specific Modules at a standard rate
© 2011 SAP AG. All rights reserved. 15Customer
Easier Network Management and Planning
Topology Overview
Visual Assisted Analysis
Overview of distributed Networks
System Network Status
© 2011 SAP AG. All rights reserved. 16Customer
Manage your Network Configuration with Provisioning
Network Device Provisioning Distribute changes to all your active
network devices Collect configuration of all your active
network devices Compare configuration history with
current configuration
© 2011 SAP AG. All rights reserved. 17Customer
What is the Product/Solution?
Asset inventory
Dependency mapping
Discovery ProvisioningNetwork & System
Monitoring
SA
P S
olut
ion
Man
ager
inte
grat
ion
Dashboards
Rep
orts CMDB
Seamless integration
© 2011 SAP AG. All rights reserved. 19Customer
SAP Solution Manager
Central IT Management Application for System Landscapes
Change Management for Software and System Changes
IT Service Management for incidents and problems
System Monitoring for system availablity
Process monitoring for business continuity
…
Managing the SAP Landscape in a single solution…what about the rest?
© 2011 SAP AG. All rights reserved. 20Customer
Creating the 360°view on IT in SAP Solution Manager
Application Management
Business Process Management
Solutions (landscape + business process)
Business Processes e.g. Order-to-cash
Business Process Steps e.g. Goods issue
Applications / Products / Product instances e.g. SAP CRM
Application Server e.g. SAP ABAP WAS
Databases e.g. SAP MaxDB Operational Systems e.g. Linux
Technical scenarios Connection / Interfaces
Infrastructure Management
Storage
Virtualization
Server Hardware Network
Client Hardware Printer
End-users
© 2011 SAP AG. All rights reserved. 21Customer
SAP SolutionManager under
SAP Enterprise Support
SAP Infrastructure Management
Drilling Deeper Into the Solution
SAP IT Infrastructure Management delivers the certified extension into IT Infrastructure Management for SAP Solution Manager.
Order and purchase
equipment
Register equipment
Mapping information
Sign off test results
Monitor change and
testing
Automatic alerting and
routing
Confirm incident and
change
Auto discovery of equipment
Trigger incident
Execute change
Provide data for RCA
SAP ERP
© 2011 SAP AG. All rights reserved. 22Customer
Future Direction: Enterprise Resource Planning for IT
Enterprise resource planning for ITERP for your business
Financial mgmt. Financial mgmt.
Risk and compliance mgmt.
Risk and compliance mgmt.
Human resourcesHuman resources
Marketing and sales; customer
satisfaction
Marketing and sales; customer
satisfaction
SourcingSourcing
Demand, project, and portfolio mgmt.Demand, project, and portfolio mgmt.
IT service managementIT service management
SAP IT Infrastructure ManagementSAP IT Infrastructure Management
Service, application, and project portfolio mgmt.
Project management
Services catalog (service design & delivery)
Hardware, network, operating system and database
Infrastructure assets and inventory
IT reportingIT reporting
CIO dashboardsCIO dashboards
SAP Enterprise Support customers
can extend ALM seamlessly with IT infrastructure management.
Integration Benefits
Integration with the Monitoring and Alerting Infrastructure (MAI) of SAP Solution Manager
© 2011 SAP AG. All rights reserved. 24Customer
Detailed View of all your Infrastructure Components
LAB Preview
LAB Preview
© 2011 SAP AG. All rights reserved. 25Customer
View to Network Dependencies of a Server
LAB Preview
LAB Preview
All direct network neighbors of the selected host are given in a list and shown with the details below.
© 2011 SAP AG. All rights reserved. 26Customer
View to Network Dependencies of a Technical System
LAB Preview
LAB Preview
All IT Infrastructure Devices that are needed to run the technical system are listed
© 2011 SAP AG. All rights reserved. 27Customer
End to End Monitoring and Alerting Infrastructure
3rd Party
Auto reactions
Notification Management
Incident Management
Unified Alert Inbox
System Monitoring
Connection Monitoring
Alert C
onsumer C
onnector
Da
ta P
rovid
er C
on
ne
ctor (P
ush
an
d
Pu
ll)SAP Infrastructure
Manager
Alerting Store
Event Calculation
Engine
Problem Context
Store
Alerting Directory
DB TablesBW
StagingBW
InfoCubes
Monitoring Store
PI Mon Appl.
BI Mon Appl.
EE Mon Appl.
SelfMon Appl.
Technical Monitoring Work Center
Diagnostics Agent
Native component
(C/C++)
Virtual or physical host
Diagnostics Agent
Managed component (Java/.net)
Virtual or physical host
Diagnostics Agent
ABAP based
component
Virtual or physical host
Diagnostics Agent
Introscope WV/WS
CA Wily Introscope
Introscope Enterprise Manager
Introscope Enterprise Manager
Introscope Enterprise Manager
SAP Solution Manager
© 2011 SAP AG. All rights reserved. 28Customer
Make IT Infrastructure Alerts visible in SAP Solution Manager Alert Inbox
Provide graphical view of devices in SAP IT
Infrastructure Management
Manually defined output
devices like printers etc.
LAB Preview
LAB Preview
Corresponds to Network devices of
technical system (e.g routers, switches, …)
© 2011 SAP AG. All rights reserved. 29Customer
Make IT Infrastructure Alerts visible in SAP Solution Manager Alert Inbox
Alerts for network adapters and storage
devices of single hosts
LAB Preview
LAB Preview
Integration Benefits
Integration with the Application Incident Management (AIM) and Change Request Management (ChaRM) in SAP Solution Manager
© 2011 SAP AG. All rights reserved. 31Customer
SAP Solution Manager - IT Service Management
LAB Preview
LAB Preview
Choose value help in new incident.
© 2011 SAP AG. All rights reserved. 32Customer
SAP Solution Manager - IT Service Management
LAB Preview
LAB Preview
Start search based on header data.
© 2011 SAP AG. All rights reserved. 33Customer
SAP Solution Manager - IT Service Management
Select CI that causes the incident
(automation possible via BPMon or MAI).
LAB Preview
LAB Preview
Summary
© 2011 SAP AG. All rights reserved. 36Customer
Key Take-Aways
Holistic ALM and IT infrastructure management on SAP Solution Manager for SAP Enterprise Support customers
Intelligent and automatic discovery to detect dependencies and simplify management of heterogeneous technical infrastructures
Scalable expansion of SAP Solution Manager usage to proactive infrastructure monitoring and alerting for the entire IT infrastructure
ITIL-compliant SAP Solution Manager processes with full access to a proven Configuration Management Database (CMDB)
Faster value generation from IT to business ensures business continuity through precise business impact analysis
SAP IT Infrastructure Management provides the foundation for running IT like a business.
Thank You!
© 2011 SAP AG. All rights reserved. 38Customer
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