SAP IT Infrastructure Management - Operational and Service Excellence through Greater Transparency...

SAP IT Infrastructure Management

© 2011 SAP AG. All rights reserved. 2Customer

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This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.


Agenda

Business Challenges

Solution – SAP IT Infrastructure Management Key Features Integration Integration benefits use cases

Summary


Challenges in managing heterogeneous IT environments

• Determine the value that IT contributes to the business

• No ability to match IT service cost with infrastructure and business processes

• No visibility to business impact – lose money by the minute

• Aligning the IT with strategic business priorities

• Measure how costs can be saved through Outsourcing or Cloud offers

• Too many tools in use for IT management

• Too many department have a say and do not cooperate

• Problem resolution for IT errors takes too long and costly

• Missing link between service request, change management and business impact

• Analyze how changes will increase the value of IT

• High cost for tracking infrastructure changes, documentation of changes

CIO IT Ops Manager


Our Solution – SAP IT Infrastructure Management

• Understand the business requirements and match them against the landscape

• Align the business demands with the IT costs to show the value

• Reduce the effort and cost by over spanning disciplines in IT management

• Secure the revenue stream from business processes through fast error detection and resolution and reduced downtimes

• SAP IT Infrastructure Management is the first step to the concept of ERP for IT

• Optimize the level of overview of the IT landscape

• Define and monitor KPIs for IT performance in alignment with the business

• Reduce the cost for managing and monitoring by reducing the number of tools required

• Reduced complexity through easy visualization reduces the time for error resolutions

• Automatic documentation of changes and infrastructure incidents means less time and cost to analyze the IT problems

CIO IT Ops Manager


Expanding the Value of SAP Enterprise Support With SAP IT Infrastructure Management

Business Process &

Application Management

IT InfrastructureManagement

SAP non SAP

SAP Enterprise Support customers can extend Application Lifecycle Management seamlessly with IT infrastructure management.

Ap

pli

cati

on

Lif

ecy

cle

Man

ag

emen

t

SAP Solution Manager 7.0

SAP Solution Manager 7.1+ SAP IT Infrastructure Management

SAP Solution Manager 7.1


Value Proposition

Simplify complex infrastructures and focus on matching the demand• Intelligent and automatic discovery to detect dependencies

• Graphical representation of actual infrastructure

Concise cost projections in improvement projects for technical infrastructure• Ensure optimal decision path for each demand

Faster value generation from IT to business• Quickly deploy new landscape components without risks

• Re-assign resources to business-critical and value-adding tasks

Ensure business continuity through precise business impact analysis

SAP Solution Manager enables holistic application lifecycle management and configuration management powered by SAP IT Infrastructure Management.


Different Layers of IT Solutions

SolutionsBusiness ProcessesBusiness Process Steps

End-Users & Technical ScenariosProducts & Product InstancesInterfaces & JobsApplications & Systems Databases & Operating Systems

Physical & Virtual HostsPrintersDisks & StorageNetwork devices

Infrastructure

Applications

Business Processes

ABAPABAP J2EEJ2EE


Configuration Management with SAP Solution Manager

Infrastructure

Applications

Business Processes

ABAPABAP J2EEJ2EE

SAP delivers templates in the Business Process Repository, customers maintain business processes in Solution Directory

Systems are registered in System Landscape Directory and synced to Landscape Management Database, where customers can use SAP delivered templates or deep model applications own applications

Infrastructure components are auto-discovered by SAP IT Infrastructure Management CMDB and automatically linked to systems in Landscape Management Database

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement


Closing the gap between Enterprise Architects and Infrastructure Operations

Infrastructure

Applications

Business Processes

ABAPABAP J2EEJ2EE

Infr

astr

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Infr

astr

ucu

tre

Ope

ratio

nsO

pera

tions

Infr

astr

ucu

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Infr

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ucu

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Ope

ratio

nsO

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tions

Enterp

rise A

rchitect

Enterp

rise A

rchitect

Enterp

rise A

rchitect

Enterp

rise A

rchitect

Enterprise Architects model business processed with BPM tools (like ARIS, Solution Manager,…) Modeling stops on system level

CMDB’s provide auto discovery of infrastructure with inventory management and network management Modeling stops at physical server level in CMDB

?

How to close the gap between infrastructure and enterprise architects? Configuration Management with SAP Solution Manager provides single source of truth

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

SAP IT Infrastructure Management

A unique offering for SAP Enterprise Support customers


What is the Product/Solution?

SAP IT Infrastructure Management consists of functional areas:

Infrastructure Discovery and Management Printers, routers, switches, PCs Dependencies and topologies in the network Real-time information on infrastructure components and their status

CMDB Asset- and inventory data Database for configuration items, relations and dependencies Normalized data for faster integration and evaluation

Integration to SAP Solution Manager Direct access of data from SAP Solution Manager Incident, problem, change linked to infrastructure information Enhanced monitoring information inside SAP Solution Manager


NodesNormalizationObjects

Best in class auto discovery of infrastructure components

Operating Systems

Active Components

IP Phone, …

Description

Name

Operation Status

Type

…


Real-time Access to all your Device Types

Product Specific Module for all common Device Models Consistent look & feel and intuitive handling via graphical display Support of all standard and proprietary Management Information Bases Support of the most important management protocols (SNMP, CIM, WMI/WBEM) Development of new Product Specific Modules at a standard rate


Easier Network Management and Planning

Topology Overview

Visual Assisted Analysis

Overview of distributed Networks

System Network Status


Manage your Network Configuration with Provisioning

Network Device Provisioning Distribute changes to all your active

network devices Collect configuration of all your active

network devices Compare configuration history with

current configuration


What is the Product/Solution?

Asset inventory

Dependency mapping

Discovery ProvisioningNetwork & System

Monitoring

SA

P S

olut

ion

Man

ager

inte

grat

ion

Dashboards

Rep

orts CMDB

Seamless integration


SAP Solution Manager

Central IT Management Application for System Landscapes

Change Management for Software and System Changes

IT Service Management for incidents and problems

System Monitoring for system availablity

Process monitoring for business continuity

…

Managing the SAP Landscape in a single solution…what about the rest?


Creating the 360°view on IT in SAP Solution Manager

Application Management

Business Process Management

Solutions (landscape + business process)

Business Processes e.g. Order-to-cash

Business Process Steps e.g. Goods issue

Applications / Products / Product instances e.g. SAP CRM

Application Server e.g. SAP ABAP WAS

Databases e.g. SAP MaxDB Operational Systems e.g. Linux

Technical scenarios Connection / Interfaces

Infrastructure Management

Storage

Virtualization

Server Hardware Network

Client Hardware Printer

End-users


SAP SolutionManager under

SAP Enterprise Support

SAP Infrastructure Management

Drilling Deeper Into the Solution

SAP IT Infrastructure Management delivers the certified extension into IT Infrastructure Management for SAP Solution Manager.

Order and purchase

equipment

Register equipment

Mapping information

Sign off test results

Monitor change and

testing

Automatic alerting and

routing

Confirm incident and

change

Auto discovery of equipment

Trigger incident

Execute change

Provide data for RCA

SAP ERP


Future Direction: Enterprise Resource Planning for IT

Enterprise resource planning for ITERP for your business

Financial mgmt. Financial mgmt.

Risk and compliance mgmt.

Risk and compliance mgmt.

Human resourcesHuman resources

Marketing and sales; customer

satisfaction

Marketing and sales; customer

satisfaction

SourcingSourcing

Demand, project, and portfolio mgmt.Demand, project, and portfolio mgmt.

IT service managementIT service management

SAP IT Infrastructure ManagementSAP IT Infrastructure Management

Service, application, and project portfolio mgmt.

Project management

Services catalog (service design & delivery)

Hardware, network, operating system and database

Infrastructure assets and inventory

IT reportingIT reporting

CIO dashboardsCIO dashboards

SAP Enterprise Support customers

can extend ALM seamlessly with IT infrastructure management.

Integration Benefits

Integration with the Monitoring and Alerting Infrastructure (MAI) of SAP Solution Manager


Detailed View of all your Infrastructure Components

LAB Preview

LAB Preview


View to Network Dependencies of a Server

LAB Preview

LAB Preview

All direct network neighbors of the selected host are given in a list and shown with the details below.


View to Network Dependencies of a Technical System

LAB Preview

LAB Preview

All IT Infrastructure Devices that are needed to run the technical system are listed


End to End Monitoring and Alerting Infrastructure

3rd Party

Auto reactions

Notification Management

Incident Management

Unified Alert Inbox

System Monitoring

Connection Monitoring

Alert C

onsumer C

onnector

Da

ta P

rovid

er C

on

ne

ctor (P

ush

an

d

Pu

ll)SAP Infrastructure

Manager

Alerting Store

Event Calculation

Engine

Problem Context

Store

Alerting Directory

DB TablesBW

StagingBW

InfoCubes

Monitoring Store

PI Mon Appl.

BI Mon Appl.

EE Mon Appl.

SelfMon Appl.

Technical Monitoring Work Center

Diagnostics Agent

Native component

(C/C++)

Virtual or physical host

Diagnostics Agent

Managed component (Java/.net)


Diagnostics Agent

ABAP based

component


Diagnostics Agent

Introscope WV/WS

CA Wily Introscope

Introscope Enterprise Manager



SAP Solution Manager


Make IT Infrastructure Alerts visible in SAP Solution Manager Alert Inbox

Provide graphical view of devices in SAP IT

Infrastructure Management

Manually defined output

devices like printers etc.

LAB Preview

LAB Preview

Corresponds to Network devices of

technical system (e.g routers, switches, …)


Make IT Infrastructure Alerts visible in SAP Solution Manager Alert Inbox

Alerts for network adapters and storage

devices of single hosts

LAB Preview

LAB Preview

Integration Benefits

Integration with the Application Incident Management (AIM) and Change Request Management (ChaRM) in SAP Solution Manager


SAP Solution Manager - IT Service Management

LAB Preview

LAB Preview

Choose value help in new incident.



LAB Preview

LAB Preview

Start search based on header data.



Select CI that causes the incident

(automation possible via BPMon or MAI).

LAB Preview

LAB Preview

Summary


Key Take-Aways

Holistic ALM and IT infrastructure management on SAP Solution Manager for SAP Enterprise Support customers

Intelligent and automatic discovery to detect dependencies and simplify management of heterogeneous technical infrastructures

Scalable expansion of SAP Solution Manager usage to proactive infrastructure monitoring and alerting for the entire IT infrastructure

ITIL-compliant SAP Solution Manager processes with full access to a proven Configuration Management Database (CMDB)

Faster value generation from IT to business ensures business continuity through precise business impact analysis

SAP IT Infrastructure Management provides the foundation for running IT like a business.

Thank You!


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© 2011 SAP AG. All rights reserved.

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SAP IT Infrastructure Management - Operational and Service Excellence through Greater Transparency...

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