RIMS CENTRAL ARIZONA CHAPTER

Communication Styles

of the Broker & Client

LANCE J. EWING CRM, ARM, ERMP

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Recognize These Brokers or Clients?

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So How Do You Improve COMMUNICATION

AND STILL REMAIN SANE?

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The Golden Rule Theory and why it does not work

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TREAT OTHERS AS YOU WANT TO BE TREATED--

NOT

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Understand Them and Communicate with

Them

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The Director Communicator

Strong Personality

Very Direct and to the Point

Expert in ALL Areas

Results Only

“Time is Money”

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The Relater Communicator

Team Builder Personality

Consensus is Key

Supportive

Works Behind the Scenes

“Why Can’t We All Get Along”

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The Thinker Communicator

Detail Oriented Personality

Analytical Skill Set

Systems “R” US

Bit of Perfectionist

“Data and Numbers Equal Knowledge”

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The Social CommunicatorCharismatic & Charming

Opportunity Seeking Skill Set

Reaction Seeker

Works best with an Audience

“Communication by Party”

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Once You Understand Them Then Set the Ground Rules

Ask the what they expect in the relationship

Inform them what you expect from the relationship

How do they and you want to be touched and how often

Provide meaningful and regular communication (recall the good, the bad and the ugly)

Learn to say “I am sorry” and learn to say “No”

Always be long on delivery and short on promise

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FINALLYALWAYS HAVE SOME FUN