Rims Catalogue

About RIMS

RIMS is a highly robust remote infrastructure management

solution that offers comprehensive incident management across

networks that support different businesses. RIMS is designed to

avoid all the implementation issues that are typically associated

with management software. The built in wizards allow you to

discover and monitor your enterprise IT infrastructure.

RIMS Highlevel Features

Device/service discovery

Monitoring and email notifications

User configurable threshold values

Application grouping

Role based access, security and dashboard views

Configurable workflows

Network topology view

Failover support

Physical and virtual server monitoring

Cloud monitoring

Support custom threshold parameters

Realtime and historic info charts

Standard and custom reports

Customizable dashboards

User friendly & require less training effort for configuration & management

Quick installation and speedy configuration tailored to IT infrastructure needs.

Single vendor solution that will manage applications, security, network and server infrastructure

Seamless Integration with your current IT service management Ticketing tool

Single interface view for configuring thresholds for entire IT infrastructure

Track application health & performance graphically

Dynamic network discovery with topology view

Bring all network devices and services under active monitoring using non-intrusive discovery.

Highly scalable architecture, best suited for small, medium and large networks.

HTML5 based dynamic charting on dashboards with flexible scheduled reports.

Customizable Auto-run scripts for incident resolution to manage remote network devices from the portal.

Remote Infrastructure Management System

Product Highlights

[email protected]

Tel: (847) 805 6373

Business/Infrastructure Monitoring

Major Monitoring Components

Server and Application Monitoring

Windows, Linux, Solaris

View and monitor CPU, Memory and Disk space utilizations for windows, Linux and Solaris Systems to detect server slowdowns and overload

Dynamic Info graphs provide graphical views of health and trends

Detect low disk space and quota violations on your hard drives by drive space

Process/Services monitoring for windows and Linux

Windows event log viewer support

Supports application grouping for your critical applications with Rolled up incidents, thereby avoiding duplicate entries in shared environment

Track application health & performance through interactive graphs

URL, Telnet, FTP, SMTP

View and monitor Web pages, SMTP, FTP and Telnet servers

Capture response times, phrase/word detection, error responses and more from URL monitoring

Application Server Monitoring

Supports JBoss, Websphere, Weblogic, Tomcat and IIS monitoring

Monitor and view memory utilization, class counts and Thread counts of application servers such as JBoss, Websphere, Weblogic and IIS

Track URL availability and response times for performance inference

View logs of application servers and actively monitor for exceptions and errors

Application rollup of incidents for avoiding redundant incident information and to track application SLAs

Database Management

Monitors major database servers such a as Oracle, SQL Server, MySQL, Sybase and Informix

Statistics like Disk space utilization and hit ratio are available for all managed database instances

Ensure high availability of database servers

Track database size, buffer cache size, database connection time

Analyze the number of user connections to the databases at various time

Realtime and historical info analysis

Network Infrastructure

All SNMP devices monitored

Support for CISCO Routers, Switches and Firewalls

Provide a comprehensive search interface for searching the incident database

Handy SNMP based MIB browser tool

Precise discovery of IT infrastructure components

Easy addition of devices for monitoring using MIB


Trend analysis

Dynamic network topology dashboard and network discovery provides a graphical visualization of the network

Built-in trap listener for proactive event/ incident monitoring

Network Security Management

Dedicated dashboard for network security incidents and security events

Integrates with popular IDS/IPS tools such as Snort and Cisco PIX

Supports Syslog alerts to capture security threats raised by SNORT

Read IDS logs via log reader or SSH to capture security threats

Events and Log Management

View and monitor data center logs

Out of the box Windows event viewer

Log viewer allows administrators access to logs directly from the RIMS portal interface

Set favorite logs view for personalized log viewing settings

Regex based log file monitoring enables flexible log filtering

View remote logs via SSH or logs local to a lightweight agent on the server

Virtualization Monitoring

Supports VMware ESXi server and HyperV monitoring

Monitor virtual servers

Provide monitoring details for both host and guest operating systems

Automatically correlates VM hosts and guests

Provides vital metrics, instrumental in capac-ity planning for your virtualization infrastruc-ture

Performance Monitoring

Monitor Availability and Response time for Web based applications

Performance Dashboard for senior management (CIO/CTO)

Identify performance degradations via alerts and configurable thresholds

Incident and Ticket Management

Automatic Incidents generation by monitoring framework

Receive email notifications all along the pro-cess workflow

Automated and configurable workflow to as-sign and escalate tickets

Automatically execute scripts to respond to incidents

Automatically escalate incident resolution tasks that are unresolved

Incident Response Plan allows the customer to provide a customized knowledge base for troubleshooting incidents

Flexible workflow engine facilitates process automation for Incident resolution activities and tickets.


Centralized management tree

Roles Supported

The RIMS portal interface allows various role based user views.

RIMS supports 4 major functions:

SLA or Manager View: Provides a high level dashboard on infrastructure health, events and workflow reports.

Operator view: For support functions to ad-dress incidents.

Administrator view: For setting up and man-aging RIMS.

Configurator view: To setup RIMS, configure objects and setup monitoring of infrastructure.

What we are today.

RIMS Supports Monitoring of

Servers

Database

Network Devices

Application Servers

Virtualization

Cloud (public/private)

Events & Logs

Integration with your current ticketing tool

RIMS Architecture

Suitable for small, medium and large net-works.

Highly flexible workflow engine suitable for automating all process workflows within your organization.

Scalable messaging architecture capable of running in distributed environments

Offline relay supports synchronizing remote metrics with central repository

Effortless addition/integration of new modules to RIMS

Dynamic support for adding new device types with custom monitoring parameters.

RIMS utilizes a web based, enterprise grade portal that provides a centralized console accessible from various major browsers and smart phones.

Centralized view of entire monitored IT

infrastructure. Detailed status information

available through web interface. Like - High level

information to CIO , CIO Dashboard , Application

level monitoring, Ticket level summary & Cost of

downtime, Performance chart & incident trends,

Availability of event category summary.


A

About Bourntec Solutions Bourntec Solutions is an innovative Information Technology turnkey solutions and services company

that caters to diverse industry verticals. Founded in 1994 and providing solutions to enterprises across the United States of America, headquartered in Schaumburg, Illinois with a dedicated Offsite development center, we have offices in Washington, Maryland, Virginia, Texas, Florida and Michigan.

Bourntec leverages its enduring alliance with Microsoft (Bourntec is a Gold Certified Microsoft partner) and Oracle (Bourntec is an Oracle Gold Partner) while providing solutions to its customers. Bourntec specializes in developing strategic business solutions using its proven Onsite - Offsite delivery model. Our experience covers a range of software development models, from the traditional waterfall to RAD and the widely used Agile (Scrum and DSDM) models developing complex, highly interactive applications for our clients.

Bourntec has consistently demonstrated its commitment to developing cost-effective, quality applications by adhering to strict time-lines. This has enabled Bourntec to work with clients as their technology “partner of choice” on a continuous basis. Today, the services portfolio of Bourntec includes End to End Managed Services along with our flagship ITSM product Remote Infrastructure Management System (RIMS), Enterprise Services includes custom software applications, software QA & Testing, system integration (SI), product development, Oracle Application Services, Packaged Application Services , Business Intelligence(BI) Services and Staff augmentation Services

Why Bourntec: Our Mission is to “Empower our customers to be competitive and profitable through strategic development and deployment of technology based solutions”. We are equipped to provide the following benefits:

Unique Delivery Model

Agile Organization

Quality Of Service

Cost Effective Solutions

More than just professionals with deep technical knowledge, our people have also worked in many

industries and for companies of all sizes. They bring business specific insights to your projects and have a

proven track record in various industries. We believe that our success is built on the success of our clients, and

we do what it takes to give our clients a sustained competitive edge through value and innovation. Our unique

culture promotes excellence and drives innovation through trust, pride and teamwork. We ensure that our

processes are client driven, wherein we assimilate our clients’ processes into our delivery, quality and

measurement processes.

Bourntec Solutions Inc

1701 E Woodfield Road, Suite # 636

Schaumburg, IL 60173

USA

Telephone: (847) 805 6373

Fax: (847) 594 6066

E-mail: [email protected]


Copyright © 2012 Bourntec Solutions Inc. All Rights Reserved.

Rims Catalogue

Technology

Transcript of Rims Catalogue