Post on 06-Aug-2015
Elizabeth Flores13118 Tonikan Drive
Moreno Valley, CA 92831 Cell (951)7290229
Home (951)653-2697Email: liz6flores@gmail.com
QUALIFICATIONS: Work well without supervision Bilingual English/Spanish with the ability to translate Ability to prioritize and remain focused on the essence of an issue Excellent with customer support services Skilled at learning new concepts quickly while working well under pressure
EXPERIENCE: 05/07-8/08 Extreme Pita, (10.00) Moreno Valley, CAShift Manager
Supervised and Managed Sysco Orders Successfully completed all jobs by the time requested Cleaned after the store and sanitized restrooms Managed multi-lined phones Coordinated delivery of large products Closed the store down Maintain/run office in managers/owners absence Cleaned restrooms, swept ,mopped floors, disposed of little and debris and informed manager of all safety hazards
11/06-02/07 Macys (8.50)
Moreno Valley, CAClerical Associate/Seasonal
Directed visitors to appropriate areas throughout the center Greeted customers , answered questions and provided directions Cleaned clothes lying around Cashier/Opened any Macys cards
6/05- 06/06 Lamppost Pizza
Ontario, CA Waitress/Cashier/Voluntary
Managed office documentation Greeted and directed visitors / customers to their destination and provided general
information Answered multi-line telephone, routed calls, and took accurate messages Trained new hires Assisted supervisor with special projects Took orders, served restaurant patrons, and assisted at the cash register. Arranged Flyers and passed them out to House before the store opened, which doubled
the number of customers on a typically slow night.2/09- Jalapenos Grille (8.00)
Cashier Closed the Store Down Waitress Great customer Service
5/11-6/13 Apria Health Care- Alta Resources Build rapport, listen, clarify and manage conversational flow
Manage upset customers, conflicts and challenging situations
Deliver outstanding service, exceed expectations and build long-term loyalty
Handled a high influx of inbound calls within a dynamic call center environment.
Managed multiple priorities and maintained effective results in a quota driven workplace.
Assisted patients with equipment trouble
Responded to customer inquiries and requests and resolved issues efficiently and professionally.
Exercised strong interpersonal communication skills with customers and department personnel.
Accepted assignments with an open, cooperative, positive and team-oriented attitude.
Utilized multiple call center support applications to efficiently assist customers and agents.
6/13-Current T-Mobile USA, Inc.
Responding quickly and resourcefully to customer requests or concerns.
Using suggestive selling techniques to increase sales.
Giving information to customers about products.
Operating the till.
Up selling and making recommendations to customers.
Serving multiple customers in a short period of time.
Carrying out re-merchandising, display, price markdowns duties.
Accurately completing cash register transactions.
Receiving store deliveries.
Representing the store in a professional and positive manner.
Creating and maintaining long-term relationships with regular customers.
Assisting in all store administrative tasks.
Taking care of the customers’ needs while following company procedures.
Executing marketing and visual merchandising initiatives.
Occasionally opening and closing the store.
Organizing the display of merchandise.
Assisting customers with choices by providing them with information about products.
Participating in physical inventory counts.
Adhering to all store retail policies and procedures.
EDUCATION: High School Diploma
June, 2008 Moreno Valley, Cc
California State University of Fullerton August, 2008
– May, 201
B.A, Women’s Studies, CSUF May 2014