Post on 25-Feb-2016
description
Resident Relocation
KMG PrestigeKaren Mead, Vice PresidentJames Breidenstein, Business Development
O’Brien ConstructionTerry Bailey
Ownership Meeting
Resident Relocation
Review Types of Funding: Example:
NSP HOME MSHDA
What programs are involved that would dictate the resident criteria How will it affect the status of current residents
Review the development budgets Relocation of Residents Marketing
Understanding the timelines as it relates to funding.
The Process
Resident Relocation
Ownership, Construction & Management
Teams Meeting
Review the scope of Service Provide overview of current occupancy status by
building/unit Discuss
Construction plan, which plan has the least impact on residents
Possible road blocks for construction team Identify buildings with shared utility service Access to the property by contractors and subs Parking availability for contractors
The Process
The Process
Entrance
Address Resident Relocation/Expectations Three types of relocation requirements:
Relocating offsite Relocating to new unit In-place rehab
Gantt Chart Determine what building/residents will be affected Create a chart for the relocation plan
The Process
Resident Relocation
Staffing Your Property
Determined by scope of service and current occupancy
Sample based on our example: Manager Assistant Manager Maintenance Supervisor
Two maintenance Techs Compliance Support Leasing Staff
Three Marketing Specialist for lease up
Outsourced
Staffing
Create an organization chart of duties
Training of Staff Cross training
Manager, Assistant Manager, and Leasing → Compliance Compliance Specialist → Leasing
Staffing
Resident Relocation
Resident Preparation
Resident Meeting: Not Just One Discuss project/progress updates Address resident expectations Enforce the importance of Resident comfort level during
construction Stress the Benefits for residents Address any possible inconveniences
Temp Utility disruptions Parking Dirt/Dust
Review renovations and possible apartment configurations.
Resident Preparation
Resident Preparation
Overview of the process for: What’s expected of the resident Selecting an apartment Time Frames Packing Moving Support Utility transfers
Address Compliance Issues Rental Rates
Resident Preparation
Resident Relocation
Construction
Weekly meetings with construction supervisor Address problems/complaints Review progress Address upcoming construction issues affecting residents
Notify residents of any issues asap Address product selections
Construction Team Maintenance Team
Attend monthly draw meetings Address outstanding issues with construction team, ownership &
agencies.
Construction
Before After
Construction
Construction
Resident Relocation
Relocation
Create relocation process Schedule the move Gather required paperwork
Update application Update contact information Acquire required compliance paperwork
Packing up the apartment Packing materials Support
Exterminations: Create a plan Eliminate infestation relocation Bed Bugs Cockroaches Rodents
Relocation
Negotiate Contracts Moving Company Exterminator Moving Supplies Trash Removal
Good time for residents to clean house. Provide a large dumpster for resident use. Old furniture, bedding etc.
Relocation
Resident Walk through. Make it an Event Address the new, reinforce the old.
HVAC New Appliances Garbage disposal wrenches Plunging the drains Windows/Screens Locking Systems Parking Introduction to new neighbors Smoke Alarms A welcome Home Gift
Relocation
Resident Relocation
Completion
Leave it better than you found it!
The BuildingThe Apartment
The Curb Appeal
Completion
Celebration party for Residents, Staff and Contractors
Ribbon Cutting Get some free press Positive Resident Reviews
Completion