Post on 30-Dec-2015
description
2010-09-08RemoteAgent 1.0
RemoteAgent• Role of RemoteAgent Server
– HTTP-server– LDAP-server– Call State Server for TSAPI or TAPI– Interface to common phonebooks– Licensing
• Role of RemoteAgent Client– Interface to private phonebooks
• Role of PolyPhone Client– Full SIP client– Interface to private phonebooks
Special Case– Integration of RemoteAgent Server in a – BackStage Server (by Aastra) environment
Overview
LAN / IP
Router / Proxy
RemoteAgent Server
PBX
RemoteAgent Client
Internet
Client Computer
Office Phone
Mobile Extension
orPolyPhone
Browser
Browser Phonebook• Access private & common phonebooks
- File (comma separated)- MS Outlook-Contacts- MS Outlook-Addresses- MS SQL- MS Excel- LDAP (for Active Directory)- Lotus Notes- David (Tobit)- ODBC (MySQL, Oracle, …)
Browser Call Control• Control your Office Phone or Mobile
Extension• Control means:
- Make call- Clear call- Switch between calls- Transfer call- Conference (3-party)- Camp on, Callback, Intrusion
• Access your call log (Journal)
(Depending on PBX supported features)
Browser Mobile GUI • Several appearances
available• Best fit for small mobile
browser• Best fit for desktop browsers• Browsers: IE, Firefox, Chrome, Opera
mini,...• More styles to download on
our homepage
Browser Desktop GUI
Opens the email application
Opens Google Maps
RemoteAgent Architecture• Two Models:
1. Stand-Alone - Operates with any PBX supporting TSAPI
or TAPI
2. Cooperate with BackStage (Aastra)- Less Configuration (only 1 parameter to
set!) - Needs BackStage Server & Platinum-
Clients
RemoteAgent Architecture• Stand-Alone Model
Client Computer
RemoteAgent Server (Service)
RemoteAgent ConfigurationRemoteAgent Trace
TSAPI Client or TAPI
RemoteAgent Client or PolyPhone
Local Phonebooks PBX
ServerComputer
CentralPhonebooks
RemoteAgent Architecture• Cooperate with
BackStage (Aastra) Model
Client Computer
RemoteAgent Server (Service)
RemoteAgent ConfigurationRemoteAgent Trace
BusinessLink Client
BackStage Platinum
LocalPhonebooks
Business Phone
ServerComputer
BackStage Server (Service)
CentralPhonebooks
BusinessLink Server
Technical Data
Server + Client MS Windows Server 2000/2003/2008MS Windows 2000/XP/Vista/Windows 7
Telephony connection
TAPI, TSAPI(and other possible)
Licensing SW-licensingThe license code is based on the company‘s name (15 characters). This name apperas on the top of the web interface.
Help RemoteAgent Web InterfaceRemoteAgent Configuration
PolyPhone• Full Windows Telephone Client• VoIP + Video via SIP• Call Control via TSAPI, TAPI• Phonebooks
File , MS Outlook-Contacts, MS Outlook-Addresses,MS SQL,MS Excel,LDAP (for Active Directory), Lotus Notes,David (Tobit),ODBC (MySQL, Oracle, …)
• SMS sending• Instant Messages• PolyPhone Presentation
ContactFranz Eilenberger GmbHSchoenbrunner Str. 32 Top 61A-1050 ViennaAustria
Tel.: +43 664 4109454Fax: +43 1 9209126E -Mail: office@pbxupdate.com Website: www.pbxupdate.com
Member of Chamber of Commerce:WKO, WienProfessional group: Management Consultancy and Information Technology UBIT WienCommercial registry number: FN 273546 zRegistry court: Handelsgericht WienUID:ATU62279466Type of business: Consulting and project management, services for automatic data processing and information technology