2010-09-08RemoteAgent 1.0

RemoteAgent• Role of RemoteAgent Server

– HTTP-server– LDAP-server– Call State Server for TSAPI or TAPI– Interface to common phonebooks– Licensing

• Role of RemoteAgent Client– Interface to private phonebooks

• Role of PolyPhone Client– Full SIP client– Interface to private phonebooks

Special Case– Integration of RemoteAgent Server in a – BackStage Server (by Aastra) environment

Overview

LAN / IP

Router / Proxy

RemoteAgent Server

PBX

RemoteAgent Client

Internet

Client Computer

Office Phone

Mobile Extension

orPolyPhone

Browser

Browser Phonebook• Access private & common phonebooks

- File (comma separated)- MS Outlook-Contacts- MS Outlook-Addresses- MS SQL- MS Excel- LDAP (for Active Directory)- Lotus Notes- David (Tobit)- ODBC (MySQL, Oracle, …)

Browser Call Control• Control your Office Phone or Mobile

Extension• Control means:

- Make call- Clear call- Switch between calls- Transfer call- Conference (3-party)- Camp on, Callback, Intrusion

• Access your call log (Journal)

(Depending on PBX supported features)

Browser Mobile GUI • Several appearances

available• Best fit for small mobile

browser• Best fit for desktop browsers• Browsers: IE, Firefox, Chrome, Opera

mini,...• More styles to download on

our homepage

Browser Desktop GUI

Opens the email application

Opens Google Maps

RemoteAgent Architecture• Two Models:

1. Stand-Alone - Operates with any PBX supporting TSAPI

or TAPI

2. Cooperate with BackStage (Aastra)- Less Configuration (only 1 parameter to

set!) - Needs BackStage Server & Platinum-

Clients

RemoteAgent Architecture• Stand-Alone Model

Client Computer

RemoteAgent Server (Service)

RemoteAgent ConfigurationRemoteAgent Trace

TSAPI Client or TAPI

RemoteAgent Client or PolyPhone

Local Phonebooks PBX

ServerComputer

CentralPhonebooks

RemoteAgent Architecture• Cooperate with

BackStage (Aastra) Model

Client Computer

RemoteAgent Server (Service)

RemoteAgent ConfigurationRemoteAgent Trace

BusinessLink Client

BackStage Platinum

LocalPhonebooks

Business Phone

ServerComputer

BackStage Server (Service)

CentralPhonebooks

BusinessLink Server

Technical Data

Server + Client MS Windows Server 2000/2003/2008MS Windows 2000/XP/Vista/Windows 7

Telephony connection

TAPI, TSAPI(and other possible)

Licensing SW-licensingThe license code is based on the company‘s name (15 characters). This name apperas on the top of the web interface.

Help RemoteAgent Web InterfaceRemoteAgent Configuration

PolyPhone• Full Windows Telephone Client• VoIP + Video via SIP• Call Control via TSAPI, TAPI• Phonebooks

File , MS Outlook-Contacts, MS Outlook-Addresses,MS SQL,MS Excel,LDAP (for Active Directory), Lotus Notes,David (Tobit),ODBC (MySQL, Oracle, …)

• SMS sending• Instant Messages• PolyPhone Presentation

ContactFranz Eilenberger GmbHSchoenbrunner Str. 32 Top 61A-1050 ViennaAustria

Tel.: +43 664 4109454Fax: +43 1 9209126E -Mail: office@pbxupdate.com Website: www.pbxupdate.com

Member of Chamber of Commerce:WKO, WienProfessional group: Management Consultancy and Information Technology UBIT WienCommercial registry number: FN 273546 zRegistry court: Handelsgericht WienUID:ATU62279466Type of business: Consulting and project management, services for automatic data processing and information technology