Rabobank randmeren presentatie

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Hoe moet de bank alle klanten via alle kanalen bedienen? Hierbij een kort en krachtig overzicht

Transcript of Rabobank randmeren presentatie

Rabobank Mobile + Internet trends14 dec 2010 Vincent Everts

+31647180864

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Vincent Everts?

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InterimIC innovation accelerationInnovation study trips:2008: China2009: Russia

Innovation inhealth care:2006: India2007: USA2008: Japan

Healthcareinnovation eventInnovation in Government

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Tudou.com bigger YouTube

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Social Media

2.0

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• Mijn Tools

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Videoblogger

Talk to Me!

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• kassa

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Make your own company TV Channel

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find, collect, publish

www.yubby.comwoensdag 15 december 2010

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time consumption Web 1.0 Viral Marketing (PP) travel

RSS Explained Web 2.0 Kindleexplained Marketing 2.0 Google Adwords Tudou

Google Docs Online video elections 2.0

Multitasking Twitter Amazon Yubby Co-Creation

Google Streetview Online collaboration Social tools

Dell Sucks Support 2.0 Viral Marketing Kryptonite Lock Enterprise 2.0 VMS Zoomz HD ebay

news resume VMS Google trends

What are we going to talk about?

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Web1.0

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7

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TV: 39% 178 min.

Radio: 33% 151 min.

Internet: 19% 86 min.

Newspaper: 6% 20 min

Magazines: 4% 18 min

How do we spend our time?

39%

33%

19%

6% 4%

TV RadioInternet NewspapersMagazines

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Time & advertisement

Time online: 1,5 h pp/dayOnline adds €500M/yrAdds € 0,07 pp/h

TV 3 hours/day/userAdvertisement €200M public + €600 commercialadvertisment/hour TV watching € 0,06

NewsPapers 20 min/day€750M adv revenueAdds € 2,00 pp/h

Magazines18 m/dayAdvertisement €700Reclame inkomsten: € 2,50 pp/ph

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• $20 miljard sales• 1 Billion searches/day• Money from Adwords• Almost nothing from

Youtube, Google earth/map, gmail, apps etc

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Google adwords

•Easy to set-up•Easy to budget•Price per keyword

Also onYouTube

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§

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IMPACT ON BUSINESS

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Dell notebooks

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tekst

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E-commerce worldwide

2010: €500B

+10%

bron: forrester

Web influenced: €3000Bwoensdag 15 december 2010

Online bestedingen

2009: 8 miljard euro

2009: 7,3 miljard euro

+10%

bron: thuiswinkel.org

Web-influenced 48 miljard

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ProductinformatieSocial toolswoensdag 15 december 2010

90% social tools

Product info

Social tools

what else do people buy

what do they recommend?

Tags of clients

What do they buy in the end?

what else?

Description of customers

reviews of the customers

review of the reviews

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LondonCalling.mobi

Marketing sets the expectation, marketing creates demand, marketing helps a consumer differentiate

why one choice is better than another choice.

Operations delivers. Any gap between the two drives a conversation

on the social Web.

Dave  Evans    bit.ly/nublackwoensdag 15 december 2010

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Download everything wirelessly

Buy books wirelessly

E-ink technologie reads the best

240.000 titels

30 hours battery & fantastic userinterface

kindle

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73

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74

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76

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Playmate

77

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Negroponte

78

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beta

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• Weblogs• Flickr• Wiki’s• RSS• RSS readers• Del.icio.us• Youtube• Facebooks

WEB 2.0

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Who talks

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Blogs demografie

Bron: Technorati 2008woensdag 15 december 2010

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7 guidelines

1. Know what you are doing2. Avoid marketing talk3. Keep it fresh4. Reinforce company’s core values5. Encourage employees to use it6. Create blogging policies7. Have fine print

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Social Networking

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Twitter/linkedin/Facebook corperate strategy

Product/Mrk/SalesTone of voice

Tools

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Communication 2.0

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“What are you doing in 140 characters”

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Customer service

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Why callvia computer?

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It’spersonal!

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Wordprocessing 1951

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Wordprocessing 1985

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Wordprocessing 2008

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Online collaborationRevisionscompare

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Social bookmarking del.icio.us

Web 2.0 startpagina Netvibes & iGoogle

Online to do lists Ta-da list & Remember the Milk

Peer production news Digg & eKudos

Photo management Flickr & Picasa

Web wordprocessing Google Docs

Online calendar Google Calendar

Project management Basecamp

Mindmapping Mindmeister

Web 2.0 software

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Get feedback

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Video Everywhere

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3515-02-07 ROOS - Regionale TV in 2010 35woensdag 15 december 2010

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Social Media

2.0

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www.vincente.nl

www.yubby.com

www.interimic.nl

vincent@everts.net

www.twitter.com/vincente

+31647180864

Vincent Everts

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