Quality Matters Lakeland Community College

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What is Quality?

How to we determine Quality? Feedback and Assessment

How do we influence Quality? Preparation & Planning Customer Expectations Contingencies (unexpected results)

Origins of Quality Matters

Maryland Online received a FIPSE grant of $500,000 over three years.

Partners included Maryland Online Community Colleges Consortium, other Maryland colleges and universities, as well as colleges and universities from five other states, two regional accrediting bodies and the Sloan-C Consortium

Quality Matters Today

438 Subscribers across the US and other international colleges and universities

Lakeland is a Member of the Quality Matters Consortium of the Ohio Learning Network

Purpose

Course Design…

Is the forethought and planning that a faculty member puts into the course

Course Delivery… is the actual teaching of the course, the implementation of the design.

QM is about DESIGN not delivery or faculty performance

Process

QM Rubric Standards

1) Course Overview and Introduction

2) Learning Objectives

3) Assessment and Measurement

4) Resources and Materials

5) Learner Engagement

6) Course Technology

7) Learner Support

8) Accessibility