PROCESS MAP ANALYSIS OF “PIA” E-

TicketingPrepared By:

Ahmed Shahzad(58594)Mati Ur Rehmen(58615)

Sami Sheikh(58726)Shahrukh Ali(58619)

Waqar Aziz(58628)

WHAT IS BPR ?

BPR is the fundamental rethinking and radical redesign to achieve dramatic improvement in critical, contemporary measure of performance such as Cost, Quality, Service, and Speed.

LETS TRAVEL…

Step 1: Go to an agent…

Step 2: Mention your desired travelling date/week…

Step 3: Select amongst available date : fares…

Step 4: Wait for the ticket to arrive…

Step 5: Collect your ticket, pay cash to agent and have a safe journey…

PREVIOUS METHOD OF TICKETING

Step 1: Visit http://www.piac.com.pk/ website…

Step 2:

Step 3:

Step 4:

Step 5:

Step 6:

Step 7:

Routesearch

Availabilitysearch

Faresearch

Passengerconfirmation

Payment

Schedulesearch

NEW METHOD OF TICKETING (E-Ticket)

FLOW CHART… Start

Enter Flight

Booking

Member Register

Input Username & Password

Filling The Required Details Of Ticket Booking

Mail Sent To User

Payment

Confirmation Mail Sent To User

End

Find Authentic Dealer…

Duplicate Ticket…

Laziness…

Preferential Treatment (Guide To There Preferred people)…

Increase In Cycle Time…

Cash Dealing…

Photo state of Passport…

CONS OF CONVENTIONAL TICKET BOOKING

PROS OF E-TicketingBuy Anywhere Anytime…

Various Buying Options…

Increased Sales…

Eco Friendly Environment, Gain Carbon Credits…

Instant Tracking of Tickets Sold…

Time Saving, Fast Check-In…

A Better Alternative…

Customer Satisfaction, Easy to Change or Cancel Ticket…

HOW TO… ?

See It’s Easy And Time Saving…

QUESTIONS…

THANK YOU…