Process map analysis of PIA
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Transcript of Process map analysis of PIA
PROCESS MAP ANALYSIS OF “PIA” E-
TicketingPrepared By:
Ahmed Shahzad(58594)Mati Ur Rehmen(58615)
Sami Sheikh(58726)Shahrukh Ali(58619)
Waqar Aziz(58628)
WHAT IS BPR ?
BPR is the fundamental rethinking and radical redesign to achieve dramatic improvement in critical, contemporary measure of performance such as Cost, Quality, Service, and Speed.
LETS TRAVEL…
Step 1: Go to an agent…
Step 2: Mention your desired travelling date/week…
Step 3: Select amongst available date : fares…
Step 4: Wait for the ticket to arrive…
Step 5: Collect your ticket, pay cash to agent and have a safe journey…
PREVIOUS METHOD OF TICKETING
Step 1: Visit http://www.piac.com.pk/ website…
Step 2:
Step 3:
Step 4:
Step 5:
Step 6:
Step 7:
Routesearch
Availabilitysearch
Faresearch
Passengerconfirmation
Payment
Schedulesearch
NEW METHOD OF TICKETING (E-Ticket)
FLOW CHART… Start
Enter Flight
Booking
Member Register
Input Username & Password
Filling The Required Details Of Ticket Booking
Mail Sent To User
Payment
Confirmation Mail Sent To User
End
Find Authentic Dealer…
Duplicate Ticket…
Laziness…
Preferential Treatment (Guide To There Preferred people)…
Increase In Cycle Time…
Cash Dealing…
Photo state of Passport…
CONS OF CONVENTIONAL TICKET BOOKING
PROS OF E-TicketingBuy Anywhere Anytime…
Various Buying Options…
Increased Sales…
Eco Friendly Environment, Gain Carbon Credits…
Instant Tracking of Tickets Sold…
Time Saving, Fast Check-In…
A Better Alternative…
Customer Satisfaction, Easy to Change or Cancel Ticket…
HOW TO… ?
See It’s Easy And Time Saving…
QUESTIONS…
THANK YOU…