Pretending to Know(When You Don’t)

Tom LemanskiChicago Executive Coaching

Institute of Packaging Professionals -ChicagoApril 2, 2013

That Dream

Miscommunication is at the root of all

conflict and dysfunction.

BUSTED!

Why Do We Pretend?

Faking It

You’re not clear about the other person is saying but you’re afraid to ask for clarification for fear of appearing ignorant.

Ignorance Phobia

You pretend to understand when you don’t.

You Can Fool Some of the People Some of the Time

Is this a Communication…

Strength?

Or, A Weakness?

Pretending to Know

Communication is a two way exchange of ideas to elicit some sort of a behavioral response.

A Process with a Purpose

What Are the Responsibilities?

A Blame-Free Communication Environment

Imagine

Communicating with the assumption that your audience has the same level of knowledge and frame of reference that you have.

The Curse of Knowledge

Are you actively listening, or not?

It is far more effective to be interested than to be

interesting.

A New Influencing Paradigm

What does YOUR Listening Look Like?

How Can Become a Blameless Communicator?As a Sender?As a Receiver?

Communicate Responsibly!

Tom Lemanski

e: tom@ChicagoExecutiveCoaching.comPH: 312-566-7707

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