Pretending to Know - (When You Don't)
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Pretending to Know (When You Don’t) Tom Lemanski Chicago Executive Coaching Institute of Packaging Professionals -Chicago April 2, 2013
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Presentation that evolved from the SMART Leadership blog article "Ignorance Phobia: Pretending You Understand" http://chicagoexecutivecoaching.com/smartleadership/ignorance-phobia-pretending-you-understand/
Transcript of Pretending to Know - (When You Don't)
Pretending to Know(When You Don’t)
Tom LemanskiChicago Executive Coaching
Institute of Packaging Professionals -ChicagoApril 2, 2013
That Dream
Miscommunication is at the root of all
conflict and dysfunction.
BUSTED!
Why Do We Pretend?
Faking It
You’re not clear about the other person is saying but you’re afraid to ask for clarification for fear of appearing ignorant.
Ignorance Phobia
You pretend to understand when you don’t.
You Can Fool Some of the People Some of the Time
Is this a Communication…
Strength?
Or, A Weakness?
Pretending to Know
Communication is a two way exchange of ideas to elicit some sort of a behavioral response.
A Process with a Purpose
What Are the Responsibilities?
A Blame-Free Communication Environment
Imagine
Communicating with the assumption that your audience has the same level of knowledge and frame of reference that you have.
The Curse of Knowledge
Are you actively listening, or not?
It is far more effective to be interested than to be
interesting.
A New Influencing Paradigm
What does YOUR Listening Look Like?
How Can Become a Blameless Communicator?As a Sender?As a Receiver?
Communicate Responsibly!
