Platform klantgericht ondernemen

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Platform klantgericht ondernemen

Transcript of Platform klantgericht ondernemen

Radboudumc Director REshape Center for Innovation

To have a significant impact on health(care) 360andAbove

Lucien EngelenRadboudumc Director REshape Center for Innovation

To have a significant impact on health(care) 360andAbove

Lucien EngelenRadboudumc Director REshape Center for Innovation

To have a significant impact on health(care) 360andAbove

Not me !

This is us

•11.000 colleagues

•3000 students

•1000 beds

•ambition to ‚close’ 500

•Significant impact on health(care)

This is us

•11.000 colleagues

•3000 students

•1000 beds

•ambition to ‚close’ 500

•Significant impact on health(care)

Someone still is missing

2010

Someone still is missing

2010

Someone still is missing

2010

PatientsIncluded

Patie

nts

Incl

uded

is a

Tra

dem

ark

of t

he R

Esha

pe &

Inno

vatio

n C

ente

r

fór

Innovation shift

fór

Innovation shift

fór wíth

Innovation shift PatientsIncluded

Patie

nts

Incl

uded

is a

Tra

dem

ark

of t

he R

Esha

pe &

Inno

vatio

n C

ente

r

fór wíth by

Innovation shift PatientsIncluded

Patie

nts

Incl

uded

is a

Tra

dem

ark

of t

he R

Esha

pe &

Inno

vatio

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r

So, if you have developed a solution without targeted group incorporated from the start :

Trash-it and start over again.

So, if you have developed a solution without targeted group incorporated from the start :

Trash-it and start over again.

PatientsIncluded

Patie

nts

Incl

uded

is a

Tra

dem

ark

of t

he R

Esha

pe &

Inno

vatio

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r

There is a lot of doctor-talk

going on…. but

Don’t forget the (impact) on nursing

There is a lot of doctor-talk

going on…. but

Don’t forget the (impact) on nursing

time

performa

nce

0Clayton Christensen, Harvard

Innovation

time

performa

nce

0

most demanding use

high quality use

medium quality use

low quality use

Clayton Christensen, Harvard

Innovation

time

performa

nce

0

most demanding use

high quality use

medium quality use

low quality use

disruptive technology

Clayton Christensen, Harvard

Innovation

time

performa

nce

0Lucien Engelen 2011

Neglect

time

performa

nce

0Lucien Engelen 2011

pre-gap

Neglect

time

performa

nce

0Lucien Engelen 2011

pre-gap

post-gap

Neglect

5th Democratisation

5th Democratisation

Patients &

Technology

Über-ization of health(care)

Über-ization of health(care)

Coming to a supermarket near you

Coming to a supermarket near you

Coming to a supermarket near you

M

E

D

New players

by 2019 Democratizing Health(care) will be dominated by

New players

by 2019 Democratizing Health(care) will be dominated by

New players

by 2019 Democratizing Health(care) will be dominated by

?

Anyhow, THIS is your backyard

The only constant

PatientsIncluded

Patie

nts

Incl

uded

is a

Tra

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ark

of t

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™The only constant

From eGo to eCo systems

From eGo to eCo systems

PatientsIncluded

Patie

nts

Incl

uded

is a

Tra

dem

ark

of t

he R

Esha

pe &

Inno

vatio

n C

ente

r

CLO

PatientsIncluded

Patie

nts

Incl

uded

is a

Tra

dem

ark

of t

he R

Esha

pe &

Inno

vatio

n C

ente

r

Chief ListeningOfficer

CLO

PatientsIncluded

Patie

nts

Incl

uded

is a

Tra

dem

ark

of t

he R

Esha

pe &

Inno

vatio

n C

ente

r

Chief ListeningOfficer

CLO

eCo-system needed

PHR

eCo-system needed

PHR COMMUNITY

eCo-system needed

PHR COMMUNITY

E-HEALTH

eCo-system needed

E-HEALTH

Miniaturisation & adding meaning

Miniaturisation & adding meaning

Miniaturisation & adding meaning

Miniaturisation & adding meaning

Formfactor

Formfactor

Formfactor

Formfactor

„Insideables” !

eCo-system needed

eCo-system needed

Continuum

eCo-system needed

eCo-system needed

Platform & Vendor Agnostic

Your data stored at ?

Your data stored at ?

Your data stored at ?

Your data stored at ?

Your data stored at ?

Serendipity

Digital eCo-system with data owned by patients

Digital eCo-system with data owned by patients

7 weeks after 1st cup of coffee

Introducing

Jeroen TasCEO Health informatics solutions services

eCare Coordinator & Companion

Embedded view in EMR

Integrated patient, clinical and operational data

Open APIs support Philips and 3rd party application development

Cloud-based HealthSuite Digital Platform: Scalable, Secure, Adaptable

3rd party applications and devices Philips applications and devices

Philips HealthSuite Digital Platform designed to support the Health Continuum

Multiple devices / applications contribute to a rich data set

15PB+ imaging studies in our

imaging informatics solutions across 1200+ hospitals

2+ million ICU stays in our eICU solutions

6+ million patients

supported at home

190+ million patients a year

monitored though our

patient monitors

Hundreds of thousands

of consumers on ActiveLink®

Illustrative

eCo-system

eCo-system

eCo-system

eCo-system

This partnership empowers us, to empower patients, family and informal care

Take aways :

Take aways :

Patient Centric, Listen!

Health Continuum

Global approach

“Data is only useful if it is integrated“ and actionable

sit back and relax … ?