Post on 16-Feb-2017
Performance ThinkingBased on Six Boxes Performance thinking
Iowa Quality Center Network Meeting
What is Performance Thinking? Behavior Work outputs Business
Results
Behavior Work Output
Business Result
The Goal – Improve Performance
Minimum Average Star
Upside Potential
Performance Chain
Behavior Influenc
esBehavior Work
OutputsBusiness Results
http://www.sixboxes.com/Performance-Chain.html?
Focus on Work Outputs
A product of behavior, NOT behavior A thing - Noun or noun phrase Countable one at a time Can use “a”, “ an” or “the” before it Meaningful as a plural noun Valuable contribution to the
organization
Behavior Influenc
esBehavior Work
OutputsBusiness Results
“Widget” (tire, tractor, seed)
P&L Report Safety Reduced Errors Home Run Meeting
Yes
Yes No No Yes No
Possible Work Output Yes/No
Check & Confirm – Work Outputs
Identify Work Outputs – Customer Diagram
Performer
Your Boss
CFO
ITEngineerin
g
Employees • Financial Report• ROI Calculation Sheet
• Monthly Report• Strategic Plan
• Project Charter• Project specifications
• Technical Specifications
• Training Class• Newsletter• Tuition Assistance
Customer Diagram Example
Build a Customer Diagram
Characteristic of the work output Easily agreed on Specific and concrete Aligned with Business Results,
Customer Requirements and/or Org Values
5 or fewer NOT a behavior
Criteria for a “Good” Work Output
6 Boxes
Environment
Individual
Behavior Influences Behavior Work
OutputsBusiness Results
http://www.sixboxes.com/Six-Boxes-Model.html?
Example
Behavior Influences Behavior Work
OutputsBusiness Results
6 Boxes
Reported in: P.J. Dean & D.E. Ripley, Performance Improvement Pathfinders: Models for Organizational Learning. Washington, DC: IPSI, 1997, p. 54
35.3% 29% 11.3%
10.5% 7.5% 6.3%
Behavior Influences Behavior Work
OutputsBusiness Results
P.J. Dean & D.E. Ripley, Performance Improvement Pathfinders: Models for Organizational Learning. Washington, DC: IPSI, 1997, p. 54
C. Binder, The Six Boxes®: A Descendent of Gilberts Behavior Engineering Model. Performance Improvement, 1998, 37(6), p 48-52
C. Binder, What’s so New about the Six Boxes® Model?. White paper from the Performance Thinking Network, www.sixboxes.com
C. Binder, A View from the Top: Human Performance in Organizations. White paper from the Performance Thinking Network, www.sixboxes.com
References