OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events

Post on 29-Jun-2015

1.361 views 2 download

Tags:

description

Slides from OroCRM CEO Jary Carter at 2013 Meet Magento Events, discussing open source ecommerce CRM.

Transcript of OroCRM CEO Jary Carter Presentation at 2013 Meet Magento Events

Jary CarterCo-Founder and CEO of OroCRM@JaryCarter

Real LifeChallenges

You need your customers more than they need you!1

Customers share more information than they ever have.2

Technology doesn’t always play nicely.3

The only source of

sustainable competitive advantage:

Create a better

Customer Experience.

Customer Interaction

• Discover• Evaluate• Buy• Access• Use• Get Support• Leave• Re-Engage

3 Levels of Customer Experience

3 Levels of Customer Experience

MEETS NEEDS

3 Levels of Customer Experience

MEETS NEEDS

EASY

3 Levels of Customer Experience

MEETS NEEDS

EASY

ENJOYABLE

Marketing

Sales

Marketing

SalesRelevant Customer Interaction

Marketing

Sales

Multi-Channel view of customers.

Flexibility - Match OroCRM to YOUR exact business process.

Dashboards and Reporting

Join the Cause!

Join our Partner Program

Become a Beta Customer

Thank you for listening.

http://www.orocrm.com

@orocrm

@jarycarter