Optimizing Vendor Management

Cecilia Iros, Co-founder, Vendor Manager

Agenda IMTT at a Glance Resources Challenges IMTT’s Vendor Management Approach Story 1: Expertise Story 2: Alignment Story 3: Know your Resources Your Success Stories

IMTT at a Glance

RLV: English, Spanish, Portuguese Vendors: freelancers + LSPs Clients: MLVs + direct clients

Has a Vendor Manager

The Region: Resources Are Next

DoorPiece of cake!

21 countries 2 languages Mainly: Argentina and Brazil

Spanish Freelancers in ProZ:6239 in Argentina2779 in Mexico

Piece of Cake?

Growing Inflation Many Opportunities Maturing Industry

It’s hard for vendors to leave their comfort zone.

Proactive and targeted recruiting Evaluation and follow up Technology Processes/Models Training Building loyalty and satisfaction

The Client:

Manufacturer of heavy duty construction and transportation equipment (manuals for engineers)

Large volumes + Very tight deadlines Competitive rates

The Resources:

Nice team of technical translators Only one mechanical engineer + translator.

The Dilemma:

No time for cloning the expert!

The Solution:

Change of paradigm Make the most of the expert

Renato Beninatto, IMTT Vendor Management Seminar, Mexico, 2008*

TEP @ IMTT

Team involvement throughout the project

Team

Leader

The Outcome:

A model that works for this scenarioMore accountable translators Best use of the expert’s knowledge

The Client:

No content management – Localization a NO thought

No knowledge of CAT tools – Ugly files! Implants – No reference

Educating the Client:

Content creation and management

Tools Reference and training

Continuous feedback and support

The Team:

Very knowledgeable – comfortable Tools Medical translators and editors + MDs

Vendor Management:

Alignment Tools Training

Continuous feedback and support

The Outcome:

•Improved Content•Understand Tools •Share Reference

•More Flexibility •Use Tools •Trained Team

Success Story 3: Know your Resources

The Outcome

Not for linguistic divas!

Thank you!

Your success story

Cecilia Iros

ciros@imtt.com.ar

www.imtt.com.ar