OPERATIONS SUMMIT

NOVEMBER 2012

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Program

TIME PROGRAMME1.50 – 2.00 pm(10 mins)

Registration

2.00 – 2.30 pm(30 mins)

COO Opening Speech

2.30 – 2.50 pm(20 mins)

Ice Breakers

2.50 – 3.30 pm(40 mins)

Group Sharing I Refreshments

3.30 – 4.00 pm(30 mins)

Group Activity

4.00 – 4.10 pm(10 mins)

Video

4.10 – 4.40 pm (30 mins)

Group Sharing II

4.40 – 5.00 pm(20 mins)

COO Closing

Operations SummitNovember 2012

The Vision 2016 Journey over The Past Year

Aug

Setting the Vision at Retreat 1: Value-Based Strategy, focused on Patient and Staff Values.

AugSep Oct Nov - Dec Jan Feb Mar Apr

Feedback on Patient and Staff Values. Conducting Focus Groups.

Refining the Vision at Retreat 2. Workplans by workgroups.

May Jun Jul

Communication of Vision 2016 to entire TTSH:

4 Greats, Patient and Staff Values

Roll-Out of Engaging Leadership Program

Launch of Vision 2016 Video: “Embracing Life, Inspiring Lives”

2011 2012

V2016 Survey was conducted on awareness

The Vision 2016 Journey …

The Vision 2016 Video

4 Greats, Staff & Patient Values

We have set our Vision & engaged the ground on staff values …. The next step, Patient Values

Moments@TTSH

Year2012

10 Inspirational Moments

1. First “Ward of The Future” Opens

2. Our Largest Clinic Opens!

3. Emergency Updated – New Flows!

4. SIMULATION Comes to TTSH!

5. First Patient @ TTSH Retreat!

6. Celebrating 100 Years of Surgery!

7. TTSH’s Dr Kumaran Peaks Mt Everest!

8. The World on TTSH Plate!

9. UP our Service!!

Harvest Day 2012 Launch of Patient Ambassadors!

10. Christmas Comes Alive @ TTSH!

Future Moments

TTSH2013

10 Future Moments

1. Staff Comes First @ Annex 2!

1. Staff Comes First @ Annex 2!

2. 25 Years of Geriatric Medicine!

3. Patient Experience Centre

4. Invasive Cardiac Lab…Fastest Door to Balloon in

S’pore!

5. SPA @ B1 Atrium!Sports, Pain & Allied Health

6. Pharmacy Transformation!

6. Zero Needless Wait @ B2 Pharmacy!

7. Old Buildings given New Lives!

New 101 - Foot Limb Centre TB Control Unit

Old 104 - Foot Limb Centre

8. Get Smart – Enterprise Appointment System

EAS / BI / GIS

8. Get Smart – Enterprise Healthcare Intelligence

8. Get Smart – Mapping Central RHS using GIS

9. Commemorating 10 Years after SARS

9. Then…15 years after SARS…

10. Health City @ NovenaSouth Gateway

Integrated Intermediate Care Hub Ren Ci

NNI

TTSH

10. Health City @ NovenaNorth Gateway

Page 37

Health City @ NovenaCommunity Park

Impression of elevated walkway facing the playground

TrailsHeritageHealthEcoFood

Thank You

Ice Breakers

Speaks more than 5 languages

Name:Department:

Knows how to play the ukulele

Name:

Department:

Can sing a Theresa Teng’s song

Name:Department:

Has performed live on stage in a band

Name:Department:

Has 4 or more children

Name:Department:

Has travelled to more than 10 countries

Name:Department:

A man who cooks and bakes

Name:Department:

Is wearing a pink blouse/ shirt now

Name:Department:

Hates durians but loves to eat jackfruit

Name:Department:

Stays in the same neighbourhood as you

Name:Department:

Dressed up for a Halloween party this year

Name:Department:

Keeps more than 4 pets at home

Name:Department:

Group Sharing I

PART I1. Share with your group: Name, department and month of

birthday2. What is the food that you love and hate the most? Why?3. How do others describe you?4. Share about what you do in a day’s work.5. What do you find the most interesting about your

work/department?6. Share when was your happiest moments in TTSH?7. What is your current (biggest) challenge you are facing?

GROUP ACTIVITY

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Group Activity

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Group Activity

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Group Activity (PART 1)

Left Hand to Right Hand

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Group Activity (PART 2)

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Group Activity (PART 2)

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Group Activity (PART 3)

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Group Activity (PART 3)

VIDEO

Pay It Forward Video in TTSH

PAY IT FORWARD

TTSH5 Nov 12

1

Group Sharing II

Part II

You have heard about your colleagues’ job scope, aspirations, joys and challenges at work.

Please share within your group: (i) What is the one thing you can do to help/assist them so as to make TTSH a great place for working?(i) Your experience on some form of help you have received at work

Thank you

CELEBRATING 168 YEARS OF TRADITION AND TRANSFORMATION IN HEALTHCARE

Ops Staff Engagement

Pay It Forward

Engagement starts with us!

Why is Engagement Important?Stephen Covey, in his book The 8th Habit, describes a poll of 23,000 employees drawn from a number of companies and industries. He reports the poll's findings:

• Only 37 percent said they have a clear understanding of what their organization is trying to achieve and why

• Only one in five was enthusiastic about their team's and their organization's goals

• Only one in five said they had a clear "line of sight" between their tasks and their team's and organization's goals

• Only one in five fully trusted the organization they work for

• Only 15 percent felt that their organization fully enables them to execute key goals

Why is Engagement Important?

Only these 4 players know which goal is

theirs

Only these 2 players care about scoring goals

Only these 2 players know what positions they play

Only these 2 players are not competing against their own team members.

Coming to a discussion near you…

Feel free to contact us to give us your feedback and views!

Suriani Poh Teo KaitingWinnie Wong

Ops Staff Engagement

Thank you!