Ops Summit Slides (5 Nov 2012)
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OPERATIONS SUMMIT NOVEMBER 2012
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Transcript of Ops Summit Slides (5 Nov 2012)
OPERATIONS SUMMIT
NOVEMBER 2012
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Program
TIME PROGRAMME1.50 – 2.00 pm(10 mins)
Registration
2.00 – 2.30 pm(30 mins)
COO Opening Speech
2.30 – 2.50 pm(20 mins)
Ice Breakers
2.50 – 3.30 pm(40 mins)
Group Sharing I Refreshments
3.30 – 4.00 pm(30 mins)
Group Activity
4.00 – 4.10 pm(10 mins)
Video
4.10 – 4.40 pm (30 mins)
Group Sharing II
4.40 – 5.00 pm(20 mins)
COO Closing
Operations SummitNovember 2012
The Vision 2016 Journey over The Past Year
Aug
Setting the Vision at Retreat 1: Value-Based Strategy, focused on Patient and Staff Values.
AugSep Oct Nov - Dec Jan Feb Mar Apr
Feedback on Patient and Staff Values. Conducting Focus Groups.
Refining the Vision at Retreat 2. Workplans by workgroups.
May Jun Jul
Communication of Vision 2016 to entire TTSH:
4 Greats, Patient and Staff Values
Roll-Out of Engaging Leadership Program
Launch of Vision 2016 Video: “Embracing Life, Inspiring Lives”
2011 2012
V2016 Survey was conducted on awareness
The Vision 2016 Journey …
The Vision 2016 Video
4 Greats, Staff & Patient Values
We have set our Vision & engaged the ground on staff values …. The next step, Patient Values
Moments@TTSH
Year2012
10 Inspirational Moments
1. First “Ward of The Future” Opens
2. Our Largest Clinic Opens!
3. Emergency Updated – New Flows!
4. SIMULATION Comes to TTSH!
5. First Patient @ TTSH Retreat!
6. Celebrating 100 Years of Surgery!
7. TTSH’s Dr Kumaran Peaks Mt Everest!
8. The World on TTSH Plate!
9. UP our Service!!
Harvest Day 2012 Launch of Patient Ambassadors!
10. Christmas Comes Alive @ TTSH!
Future Moments
TTSH2013
10 Future Moments
1. Staff Comes First @ Annex 2!
1. Staff Comes First @ Annex 2!
2. 25 Years of Geriatric Medicine!
3. Patient Experience Centre
4. Invasive Cardiac Lab…Fastest Door to Balloon in
S’pore!
5. SPA @ B1 Atrium!Sports, Pain & Allied Health
6. Pharmacy Transformation!
6. Zero Needless Wait @ B2 Pharmacy!
7. Old Buildings given New Lives!
New 101 - Foot Limb Centre TB Control Unit
Old 104 - Foot Limb Centre
8. Get Smart – Enterprise Appointment System
EAS / BI / GIS
8. Get Smart – Enterprise Healthcare Intelligence
8. Get Smart – Mapping Central RHS using GIS
9. Commemorating 10 Years after SARS
9. Then…15 years after SARS…
10. Health City @ NovenaSouth Gateway
Integrated Intermediate Care Hub Ren Ci
NNI
TTSH
10. Health City @ NovenaNorth Gateway
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Health City @ NovenaCommunity Park
Impression of elevated walkway facing the playground
TrailsHeritageHealthEcoFood
Thank You
Ice Breakers
Speaks more than 5 languages
Name:Department:
Knows how to play the ukulele
Name:
Department:
Can sing a Theresa Teng’s song
Name:Department:
Has performed live on stage in a band
Name:Department:
Has 4 or more children
Name:Department:
Has travelled to more than 10 countries
Name:Department:
A man who cooks and bakes
Name:Department:
Is wearing a pink blouse/ shirt now
Name:Department:
Hates durians but loves to eat jackfruit
Name:Department:
Stays in the same neighbourhood as you
Name:Department:
Dressed up for a Halloween party this year
Name:Department:
Keeps more than 4 pets at home
Name:Department:
Group Sharing I
PART I1. Share with your group: Name, department and month of
birthday2. What is the food that you love and hate the most? Why?3. How do others describe you?4. Share about what you do in a day’s work.5. What do you find the most interesting about your
work/department?6. Share when was your happiest moments in TTSH?7. What is your current (biggest) challenge you are facing?
GROUP ACTIVITY
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Group Activity (PART 1)
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Group Activity (PART 2)
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Group Activity (PART 3)
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VIDEO
Pay It Forward Video in TTSH
PAY IT FORWARD
TTSH5 Nov 12
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Group Sharing II
Part II
You have heard about your colleagues’ job scope, aspirations, joys and challenges at work.
Please share within your group: (i) What is the one thing you can do to help/assist them so as to make TTSH a great place for working?(i) Your experience on some form of help you have received at work
Thank you
CELEBRATING 168 YEARS OF TRADITION AND TRANSFORMATION IN HEALTHCARE
Ops Staff Engagement
Pay It Forward
Engagement starts with us!
Why is Engagement Important?Stephen Covey, in his book The 8th Habit, describes a poll of 23,000 employees drawn from a number of companies and industries. He reports the poll's findings:
• Only 37 percent said they have a clear understanding of what their organization is trying to achieve and why
• Only one in five was enthusiastic about their team's and their organization's goals
• Only one in five said they had a clear "line of sight" between their tasks and their team's and organization's goals
• Only one in five fully trusted the organization they work for
• Only 15 percent felt that their organization fully enables them to execute key goals
Why is Engagement Important?
Only these 4 players know which goal is
theirs
Only these 2 players care about scoring goals
Only these 2 players know what positions they play
Only these 2 players are not competing against their own team members.
Coming to a discussion near you…
Feel free to contact us to give us your feedback and views!
Suriani Poh Teo KaitingWinnie Wong
Ops Staff Engagement
Thank you!
