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MPI GLOBAL BUSINESS

UPDATE

2009-10: The year

our community dealt

with a lot of

SHIFT

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SHIFTING Community Business Mix

SURVIVE and

THRIVE

OVER 1,600 MEMBERS

PARTICIPATED IN

MPI CARES

THRIVE INVESTMENTS

Meetings don’t just look like this

anymore...

...they also look like this...15

…like this.

...like this...

If the change outside your

business is greater than the

change inside your business,

you’re going out of business.- Jack Welch Former Chairman - GE

OMG!

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Member Satisfaction is on the rise…

2010 Stats

Mean: 7.56

Median: 8

Mode: 8

Top 4 boxes

2008 74.6%

2009 75.8%

2010 76.9%

Satisfaction Defined…

CHAPTER EXPERIENCE

•Improve chapter education

program

•HQ to guide and participate in

chapters

JOBS/CAREER SUPPORT

•Increase number and level of jobs

on Career Connections

•Increase support for unemployed

members

COST

•Lower cost of conferences and

chapter meetings

•Lower membership fees

•Consider corporate memberships

ENTERPRISE

•Elevate education

•Increase planner segment

•Less emails

•Provide more web-based

education

Member Value is on the rise…

Satisfaction Importance Difference

All Members 7.72 8.61 -0.89

All Planners 7.67 8.81 -1.14

All Suppliers 7.75 8.35 -0.61

US Region 7.80 8.71 -0.90

US Planner 7.75 8.91 -1.16

US Supplier 7.82 8.45 -0.63

Canada Region 7.71 8.58 -0.87

Canada Planner 7.51 8.85 -1.34

Canada Supplier 7.81 8.19 -0.37

EMEA Region 7.13 7.91 -0.78

EMEA Planner 7.01 7.83 -0.82

EMEA Supplier 7.32 7.79 -0.47Significant differences are shaded Green for Positive and Yellow for Negative

Chapter Education

Satisfaction Importance Difference

All Members 7.58 8.55 -0.97

All Planners 7.69 8.74 -1.05

All Suppliers 7.48 8.22 -0.73

US Region 7.77 8.74 -0.97

US Planner 7.91 8.97 -1.06

US Supplier 7.60 8.38 -0.78

Canada Region 7.08 8.23 -1.15

Canada Planner 6.97 8.21 -1.24

Canada Supplier 7.27 8.05 -0.78

EMEA Region 6.10 7.23 -1.13

EMEA Planner 5.79 7.00 -1.21

EMEA Supplier 6.23 6.85 -0.62

Career Connections

Significant differences are shaded Green for Positive and Yellow for Negative

Satisfaction Importance Difference

All Members 7.80 8.29 -0.48

All Planners 7.84 8.54 -0.70

All Suppliers 7.74 7.95 -0.21

US Region 7.92 8.40 -0.48

US Planner 7.98 8.67 -0.69

US Supplier 7.82 8.05 -0.22

Canada Region 7.55 8.12 -0.57

Canada Planner 7.46 8.35 -0.89

Canada Supplier 7.49 7.74 -0.25

EMEA Region 7.22 7.70 -0.48

EMEA Planner 7.05 7.69 -0.64

EMEA Supplier 7.30 7.49 -0.20Significant differences are shaded Green for Positive and Yellow for Negative

Conference Education

Find the Gap…

EDUCATION

•Elevated education and more of it

•Free events or webinars

BUSINESS OPPORTUNITIES

•Improve planner/supplier ratio

•Improve networking opportunities

•Introduce novel activities

COSTS

•Lower costs on everything

•Host networking events

CHAPTERS/MEMBERSHIP

•HQ needs to get more involved

with Chapters

•Improve new member

communication

•Leadership

Value Defined…

Chapter Satisfaction Performance is Sliding…

Satisfaction Varies By Member Type…

Satisfaction Increases With

Participation…

Leadership Factoid…

In 2009, only seven chapters scored their leadership lower than

an “8”,

In 2010, twenty-one chapters scored their leadership lower than

an “8”.

Chapter Leadership Action…

DELIVER REMARKABLE

EDUCATION

DELIVER BUSINESS

OPPORTUNITIES

HOW WILL MPI

SUPPORT YOUR

SUCCESS?

MPI Business Plan 2010-13

Create and harvest

meeting and event

content better than

anyone else

Amass unsurpassed planner

business intelligence

Support chapters to deliver

relevant local value

MEMBER VALUE

STARTS WITH YOU

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WHEN WE MEET,

WE CHANGE THE

WORLD

MPI GLOBAL BUSINESS

UPDATE