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IT Service Management Center v3Screenshots

Detailed information available on request

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ITSM Center v3 – powerful out of the box

„ootb“ standard functionality

Masta data, Roles, Users, Groups, Categorisation, etc.

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ITSM Center v3 - Category Tree

Category tree is defined by relations between objects

and thus can handle„n“ stages

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Configurable state transition models on each folderOMNITRACKER Request Fulfillment (example)

„In Progress“as the active state,

possible state transitions are red highlighted

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Simple Service Request Form for request creation

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Standard Service Request Form

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Simple Incident Form for incident creation

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Standard Incident Management Form

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Standard Problem Management Form

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Standard Event Management Form

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Standard Change Management Form

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Standard Availability Plan Form

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Layout example of object lists – No. IOMNITRACKER tree view with info row mode

Fully configurable !!!

Ticket preview,Ticket highlighting,

Ticket drill-down, etc. !!!

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Layout example of object lists – No. IOMNITRACKER tree view with info row mode

Right mouse click on columns for grouping

of tickets !!!

Right mouse click on grouping to remove

the grouping !!!

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Layout example of object lists – No. IIOMNITRACKER calendar view, week mode

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Layout example of object lists – No. IIOMNITRACKER calendar view, day mode

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Layout example of object lists – No. IIIOMNITRACKER tree view, graph mode

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Layout example of object lists – No. IIIOMNITRACKER tree view, graph mode

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Layout example of object lists – No. IIIOMNITRACKER tree view, graph mode

Double mouse click to open the object(direct access) !!!

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Layout example of object lists – No. IIIOMNITRACKER tree view, graph mode

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Layout example of object lists – No. IVOMNITRACKER split screen

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Layout example of object lists – No. VOMNITRACKER timeline view

Double mouse click to open the object(direct access) !!!

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Layout example of object lists – No. VIOMNITRACKER grid view, edit mode

Direct edit of objects right out of the list (like MS Excel) !!!

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Dispatch Center – optional add-on template

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Booking Schedule – optional add-on template

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OMNITRACKER core functionalitythe workflow engine

Double mouse click on folder opens the

configuration dialogue

(according to the given user rights)

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Fragen?Fragen?Questions ?

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