Post on 18-Jun-2015
description
Application Workflow Monitoring
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SALES GO DOWNMy website shows 100% uptime but Sales GO DOWN.
I need to understand reason my customers leave.
Using Monitis.com Transaction Monitoring (TM)service we’ll demonstrate end-to-end CUSTOMER EXPERIENCE measurement
Simple Availability Monitoring does not provide Full Customer Experience Measurement
• Workflow Execution Timeis essential for user experience
• Critical Paths must be monitored
• It is difficult and time consuming to check all important workflows
Web Applications Workflow Performance Affects Customer Experience
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I hate waiting in the queue!!!
User Experience should be Monitored for Business Critical Workflows
Record the workflow as a Script. Validate and Save on server
Check workflow Execution
Detailed reports Notifications when execution fails
Web-based Recording to Monitor Workflow Performance
• Simulate typical user behavior
• Record the steps of the workflow
• Set response time thresholds
• Play and validate
• Save on server
• Monitoring starts immediately
Measure Each Step Execution within the workflow
• Assess Response Time of each step
• Check the Steps up to error detection, drilling down to the cause
• Playback to see the Error
Evaluate Customer Experience at Real Time
• Monitor 24x7
• Stay aware of your application performance
• Fix problemsbefore they result in customer complaint
Uptime percentage
Failed workflow
Average, Min and Max load time
failed step in the workflow details of the step execution
Execution Time
Web Access and Timely Alerts
Email RSS Feeds SMS
IM
Exceptional Customer Satisfaction INCREASES SALES
Setup is EASY: installation takes 5 min
Recording script requires basic skills
MONITORING starts immediately
No need for software maintenance
SALES
Now I know what my customers go through and can provide high CUSTOMER SATISFACTION!!!
http://monitis.com