Mobile Strategy: because "slightly mobile" just isn't enough - t3con2013de

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More and more devices can do Internet. More and more users want unlimited access to information while being on the way. Therefore providing only a special mobile website, an app or a partly optimised website just isn't enough anymore. A comprehensive "Mobile Strategy" includes a lot more than only technical aspects. It merely considers all possible channels, various devices and the many content sources in your company. We will show you the dos and don'ts, several execellent (and not so excellent) examples and will offer valueable clues for the development of your own "Mobile Strategy".

Transcript of Mobile Strategy: because "slightly mobile" just isn't enough - t3con2013de

Mobile�Strategybecause�"slightly�mobile"�just�isn't�enough

Carsten LambrechtSenior Account Managerdkd Internet Service GmbH

Mobile�„last�vs.�first“

Graceful�Degradation

Progressive�Enhancement

RWDTech�Stuff?

Progressive Enhancement

Responsive Web Design

AWDAdaptive Web Design

Graceful Degradation

Content�is�King

Break-Points

Mobile First

Adaptive Images

Second Screen

Media querries

RWDNo�Tech�Stuff!

Progressive Enhancement

Responsive Web Design

AWDAdaptive Web Design

Graceful Degradation

Content�is�King

Break-Points

Mobile First

Adaptive Images

Second Screen

Media querries

This�talk�is�business�related....

so�back�to�start.

Mobile�Strategybecause�"slightly�mobile"�just�isn't�enough

Carsten LambrechtSenior Account Managerdkd Internet Service GmbH

Agenda

Mobile

Web-Evolution

Devices

Usage

Synced

Conclusion

Strategy

Business

Customers

Analysis

Value Chain

Next Steps

Team

Jens Hoffmann

Sascha Lüönd

Søren Schaffstein

Carsten Lambrecht

Information

Web�1.0�-�Information

Logo

Web�2.0�-�Communication

Logo

0:14

Web�3.0�-�Relation

Logo

0:14

Web�4.0�-�Internet�of�Things

Quelle: http://bradfrostweb.com/blog/post/this-is-the-web/

Device�diversity

device�diversity

Interested�in�movies?

device�diversity

device�diversity

Context�of�Use

Todays�web�experience

Daylife�

Of!ce Of!ce

☽☼Of!ce Of!ce

Daylife�

Of!ce Of!ce

Of!ce Of!ce

☽☼

Synchronized

www.vgf-ffm.de

Synchronizing�Disturbances

Synchronizing�Disturbances

Synchronizing�Disturbances

Everything�is�synced�via�the�cloud

Conclusion

Conclusion�-�the�mobile�web

Mobile Web

Cross Device Concepts

The user is always on(line)

Strategy

businesscustomersAnalysisValue Chain

How�to�decide?First�Mover,�Trendsetter,�Fast�Follower,�Late�Mover

Bild-Quellen: http://neuerdings.com/2008/03/18/saehan-mpman-f10-der-ruin-der-musikindustrie/ - http://www.chip.de/ii/9/1/6/7/1/1/9/cc1193daddc9e21f.jpg - http://www.chip.de/ii/1/0/8/7/0/2/9/5/zune-51295c8d82034d75.jpg

Business

Business

Business

Business

Business�Model�Canvashttp://www.businessmodelgeneration.com/canvas

http://www.businessmodelgeneration.com/canvas

Customer�Journey

Customer�Journey

before

during

after

awar

enes

s

consideration

purchase

own

- usa

ge

reconsideration

Bild-Quellen: http://commons.wikimedia.org/wiki/File:MargaretCafe_PasteisDeNata.JPG

atte

ntio

n

informe & argue

secure & ease of use

serv

ice

& s

atis

fact

ion

honors loyalty

Looking�for�a�Taxi?

Taxi�Customer�Journey

before

during

after

awar

enes

s

consideration

purchase

own

- usa

ge

reconsideration

atte

ntio

n

informe & argue

secure & ease of use

serv

ice

& s

atis

fact

ion

honors loyalty

Need a Taxi

Subway or Taxi?

walk?

Taxi around?phone call

number?no Problem

smartphone and google

Landingpagewrong number

where am i?

wrong carI SAID: I need a ride for 5!

strange driver

wrong way

expensivebusiness card

never ever!

SWOTSWOT�(Analysis)�:�Strengths,�Weaknesses,�Opportunities,�and�Threats

before

during

after

awar

enes

s

consideration

purchase

own

- usa

ge

reconsideration

atte

ntio

n

informe & argue

secure & ease of use

serv

ice

& s

atis

fact

ion

honors loyalty

Need a Taxi

Subway or Taxi?

walk?

Taxi around?phone call

number?no Problem

smartphone and google

Landingpagewrong number

where am i?

wrong carI SAID: I need a ride for 5!

strange driver

wrong way

expensivebusiness card

never ever!

Touchpoints

Taxi�Customer�Journey

during

consideration

purchase

own

- usa

ge

informe & argue

secure & ease of use

serv

ice

& s

atis

fact

ion

Taxi around?phone call

number?no Problem

smartphone and google

Landingpagewrong number

where am i?

wrong carI SAID: I need a ride for 5!

Taxi�Customer�Journey

Bild-Quelle: https://www.mytaxi.com

SStrengths WWeaknesses

exte

rnal OOpportunities

inte

rnal

helpfull harmfull

TThreats

many Taxis not around

GPS costs

increasing

smartphone usage

local

price battle

Todays�Taxi�Customer�Journey

before

during

after

awar

enes

s

consideration

purchase

own

- usa

ge

reconsideration

atte

ntio

n

informe & argue

secure & ease of use

serv

ice

& s

atis

fact

ion

honors loyalty

Need a Taxi

Subway or Taxi?

walk?

Taxi around?phone call

number?no Problem

smartphone and google

Landingpagewrong number

where am i?

wrong carI SAID: I need a ride for 5!

strange driver

wrong way

expensivebusiness card

never ever!Bild-Quelle: https://www.mytaxi.com

click

click

ratings

Favorites

Value�Chain

Value�Chain

Taxi Driver Taxi Call Center Customer

Value�Chain

Taxi Driver Customer

Value�Chain

Artist Publisher Shops CustomerWhole Sale

Value�Chain

Artist Publisher CustomerDownload Shops

Value�Chain

Artist Publisher Customer

Value�Chain

Factory Whole Sale Shop

Quelle:http://stevesayswhat.com/2010/11/11/nikeid-and-why-it-is-awesomesauce/ - http://blog.mzee.com/2008/08/25/nike-id-fragen-an-das-nike-id-team/

Customer

Value�Chain

Factory

Quelle:http://stevesayswhat.com/2010/11/11/nikeid-and-why-it-is-awesomesauce/ - http://blog.mzee.com/2008/08/25/nike-id-fragen-an-das-nike-id-team/

Customer

Value�Chain�-�B2B2B2C

B2B2B2C

Next�Steps

1 Analysis2 Workshop

Next�Steps @casilas

1 Analysis2 Workshop

Next�Steps @casilas

1 Analysis2 Workshop

Next�Steps @casilas

1 Analysis2 Workshop

RWDm.url.tld Web APP native APP

Next�Steps @casilas @dkd_de

1 Analysis2 Workshop

RWDm.url.tld Web APP native APP

Next�Steps @casilas @dkd_de

Next�Steps

Thank�You

@casilas @dkd_de