Mobile changes how you engage customers and employees

Post on 14-Jun-2015

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How mobile is changing engagement with your customers and employees thereby providing opportunities to increase your business capability and make staff more productive

Transcript of Mobile changes how you engage customers and employees

Enhance your engagement with customers and employees

Self Intro

• Your company and what it does

• Your name and what you do at work

• Why did you come for this workshop?

COMPANY OVERVIEW

Founded in 2009

Asia’s leading mobile-first software house, serving clients across Asia, Americas and Europe

>100 full-time digital experience engineers across offices in Singapore, Ho Chi Minh City (Vietnam) and Indonesia

A new breed of IT professionals - ones that understand business and engineering, for solving business problems via user centric digital design

DIGITAL EXPERIENCE ENGINEERS

Digital Experience Engineers

TV MEDIA CONSUMER

INNOVATIONENTERPRISE

DBS Home Connect

DBS Home Connect

Consumer

Purpose Get more leads for mortgages

Solution Let buyers check on previous transaction and put these information in a easy to access manner.

Point and See Augmented Reality Uses phone’s GPS coordinates and compass direction to display results around user

Problem Need a way to get to home buyers without expensive sales people

FOX Movie Play

TV Media

Purpose For subscribers, allow the easiest way to watch TV everywhere

Solution Multi country deployment of a multi platform app

MediaConnect Allows easily identify management of subscribers via the affiliates (SingTel/StarHub)

Problem Viewers have tablets and want to watch content on the go. Piracy also prevalent in the region.

Toggle Now

TV Media

Against the tide

SAMSUNG Air-con

Enterprise

Purpose An end-to-end companion in their air-con sales process that also tracks incentives

Solution educating customers, recommendation, creating a quotation

Problem Samsung Aircon is a new brand in Singapore. Have to get the support to Sales Reps

My Laundry Box

My Laundry Box

Innovation

Purpose Get laundry done

Solution Locker + App based Laundry Drop off Server

Driver App Driver also uses an app to manage job despatch and notify customers

Problem Cost of rental, cost of manpower

PAPER WORKVISIBILITYMANPOWER

Enterprise Problems

“I don’t have enough people. Everyone needs to do more”

“Fill this, fill that. Our system is working but it’s designed 10 years ago.

Can it be better?”

“I have no idea what exactly they are doing. Are they as efficient as

they could be?"

AGENTLYTIC

Increase Agent Productivity

FORMS

Agentlytic

SCHEDULING & ASSIGNMENT

DATA INTEGRATION

BUSINESS ANALYTICS

DIGITAL EXPERIENCE ENGINEERS

PAPER WORKVISIBILITYMANPOWER

Less trips, Faster inspections, better Communication

Digital Forms, workflow, collaboration

Business Analytics Worker Metrics

Faster Process & Billing

Business Process Re-engineering enabled by

Mobile

and many more

Our Clients

http://2359media.com

CONTACT

enquiries@2359media.com +65 6222 2359

@2359media /2359media /2359media /2359media /2359media