Mobile changes how you engage customers and employees
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Enhance your engagement with customers and employees
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How mobile is changing engagement with your customers and employees thereby providing opportunities to increase your business capability and make staff more productive
Transcript of Mobile changes how you engage customers and employees
Enhance your engagement with customers and employees
Self Intro
• Your company and what it does
• Your name and what you do at work
• Why did you come for this workshop?
COMPANY OVERVIEW
Founded in 2009
Asia’s leading mobile-first software house, serving clients across Asia, Americas and Europe
>100 full-time digital experience engineers across offices in Singapore, Ho Chi Minh City (Vietnam) and Indonesia
A new breed of IT professionals - ones that understand business and engineering, for solving business problems via user centric digital design
DIGITAL EXPERIENCE ENGINEERS
Digital Experience Engineers
TV MEDIA CONSUMER
INNOVATIONENTERPRISE
DBS Home Connect
DBS Home Connect
Consumer
Purpose Get more leads for mortgages
Solution Let buyers check on previous transaction and put these information in a easy to access manner.
Point and See Augmented Reality Uses phone’s GPS coordinates and compass direction to display results around user
Problem Need a way to get to home buyers without expensive sales people
FOX Movie Play
TV Media
Purpose For subscribers, allow the easiest way to watch TV everywhere
Solution Multi country deployment of a multi platform app
MediaConnect Allows easily identify management of subscribers via the affiliates (SingTel/StarHub)
Problem Viewers have tablets and want to watch content on the go. Piracy also prevalent in the region.
Toggle Now
TV Media
Against the tide
SAMSUNG Air-con
Enterprise
Purpose An end-to-end companion in their air-con sales process that also tracks incentives
Solution educating customers, recommendation, creating a quotation
Problem Samsung Aircon is a new brand in Singapore. Have to get the support to Sales Reps
My Laundry Box
My Laundry Box
Innovation
Purpose Get laundry done
Solution Locker + App based Laundry Drop off Server
Driver App Driver also uses an app to manage job despatch and notify customers
Problem Cost of rental, cost of manpower
PAPER WORKVISIBILITYMANPOWER
Enterprise Problems
“I don’t have enough people. Everyone needs to do more”
“Fill this, fill that. Our system is working but it’s designed 10 years ago.
Can it be better?”
“I have no idea what exactly they are doing. Are they as efficient as
they could be?"
AGENTLYTIC
Increase Agent Productivity
FORMS
Agentlytic
SCHEDULING & ASSIGNMENT
DATA INTEGRATION
BUSINESS ANALYTICS
DIGITAL EXPERIENCE ENGINEERS
PAPER WORKVISIBILITYMANPOWER
Less trips, Faster inspections, better Communication
Digital Forms, workflow, collaboration
Business Analytics Worker Metrics
Faster Process & Billing
Business Process Re-engineering enabled by
Mobile
and many more
Our Clients
http://2359media.com
CONTACT
[email protected] +65 6222 2359
@2359media /2359media /2359media /2359media /2359media
