Post on 06-Apr-2018
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Clarity on the performance of IT
Metricus at a Glance
Metricus
Metricus has been acknowledged for breaking new ground on IT performance
management and is nominated for the ITSMF Innovation Award by three
independent juries.
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Metricus allows IT managersto take informed decisions
about the performance of IT
by presenting them with
accurate KPIs, reliable
dashboards and advanced
data analysis capabilities.Using Metricus IT managerscan determine if IT services
or processes are being
performed as per business
requirements, if resources
are optimally utilized, and
determine the impact ofimprovement initiatives.
Metricus provides clarity on the performance of IT
and enables effective IT decision making
Determine ifIT is
performingas planned
Takeinformed
decisions tocorrect IT
performance
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Knowledge- Over 600 best practice metrics related to the
management of IT processes and strategies covering IT
Service and Support, Infrastructure, Project
Management, Financials, Risk and Compliance and
overall IT Management
- Dashboard, scorecard and report templates for
common IT processes
Configuration
- Enterprise ETL capabilities
- Standard scripts for integration of data from
commonly used IT Enterprise systems
- Comprehensive functionality for the creation and
calculation of metrics
Measurement and Analysis- Dashboards, interactive scorecards , trend analysis,
metric correlation, reports and data exploration
- Cause and effect diagrams
- Six Sigma process control, pareto charts and
histograms
Publishing and Collaboration- Ability enter detailed commentary on metric
performance
- Notifications and alerts
- Create projects, track issues and assign tasks related
to improving metric performance
- Subscription based model for delivery of reports
a framework for the measurement of IT
performance
What is Metricus?
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How to use Metricus?
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Decide which processes you
want to measure. Then, make
use of our extensive library of
over 500 performance
metrics, 600 measures and
250 report templates. They
are all in accordance withITIL, Cobit and ISO/IEC good
practice frameworks.
Or, add your own KPIs.
First, choose your metrics
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Export data from your service management tool into Metricus
Templates
Upload templates via FTP to Metricus
Metricus processes your data and transforms it to information
Then, input your data
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Metricus will present your data in comprehensible
calculations and figures
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From presenting the overall health of your
processes...
Highly visual, dataaggregated from various
sources
Provide a one glance
view on the current
state of the
organization/process oractivities.
Typically used by CIOs,
IT Management and
business users.
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It allows you to see the
actual performace,compare it with your
targets and find out the
trend that your process
is following.
Suitable for process
managers, i.e. IncidentManagers, Change
Managers, etc.
...to more detailed reports for instance Process
Management
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Security and Risk Management
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It allows you to analyze
the level of security thatis applied to your
information and
information systems as
well as identify and
assess risks.
Suitable for IT Managers
responsible for
Information Security and
Risk Management.
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Trend analysis helps you understand
patterns and behavior of KPIs
Comparing historic information is
important to be able to define
policies for the future
Trend analysis further helps you to monitor if your improvement initiatives are
resulting in overall better performance
Metricus allows you to analyze trends
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Metricus provides you with four functional areas:
1. Knowledge Make use of our extensive library of KPIs or choose your
own metrics
Choose dashboards, scorecards or other types of report
templates
2. Configuration
Easily upload your data to the system Manage your own Metricus portal
Use industry average targets or set your own ones
3. Measurement and Analysis
Obtain comprehensible visualizations of
IT processes in your company and general health
of your IT organization
Analyze the results and plan the changes accordingly
4. Publishing and Collaboration
Manage access rights
Share the result with the other people in your organization
In summary
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Case studies
Metricus has been used by an airline company to manage the performance of its suppliersbetter by providing well defined metrics and asking them to populate our environment with
their data.
Metricus helped the CIO of one of the largest financial organizations in the US to see how
individual department is performing by deploying ITIL best practice metrics and rolling
these out to the individual departments. The CIO is now able to benchmark departments
against each other to compare their performance. After using many other products, a large financial corporation chose Metricus because of its
ability to present a holistic view on IT performance using best practice metrics and
scorecard templates .
Metricus is used by a worldwide insurance provider for its capability to measure IT
Governance processes .
Global education and training company is using Metricus for reporting on Process and
Application Availability/Service Level for a customer.
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Product offering
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Metricus Enterprise
Software-as-a-Service offering, available on-demand across your organization
Access to Metricus Knowledge, more than 600 KPIs, with KPI definitions, data structures,
and usage information
Ability to create and populate unlimited metrics using Metricus Metrics Management
Ability to fully customize the underlying SharePoint environment used by Metricus Access to a Metricus Development Portal to develop custom reports using SQL Server
Reporting Services and custom data integration tasks using SQL Server Data Integration
Services
Full access to the Metricus Dashboard Designer for the design and deployment of
Dashboards and Scorecards
Ability to create custom Metricus Modules specific to your target customer base.
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ITPreneurs
Metricus is a registered product of ITpreneurs
ITpreneurs specializes in developing highly innovative and advanced training and
implementation solutions designed to help organizations successfully implement IT best-
practice frameworks, such as ITIL and COBIT.
From its founding in 2001, ITpreneurs has grown to employ more than 120 staff and has a
worldwide presence with offices in 10 different countries, including The Netherlands, Japan,
China, USA and United Arab Emirates
The headquarters of the company is located in Rotterdam, The Netherlands
The company is divided into three major departments: IT Best Practices, CSI and Metricus
For more information visit: www.itpreneurs.com
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for more information visit
www.metricus.com