Meetings, Convention & Conference Industry News and ......THE ATTENDEE JOURNEY Registration check-in...

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Transcript of Meetings, Convention & Conference Industry News and ......THE ATTENDEE JOURNEY Registration check-in...

The Future of Event Technology

A 2017 Trend Watch

BROOKE GRACEYSenior Mobile Strategist

CrowdCompass by Cvent

@brooke_gracey

I

MOBILE

100% 98% 91%

Millennials Generation X Baby Boomers

Have a smartphone

Viral isn’t the goal

Four Tech Trends

Creating a

memorable experience

Personalize for

engagement

Incorporate

video

Facilitating social

responsibility

1 2

3 4

Creating a memorable experience

1

Google Cardboard

Google Cardboard

Viewmaster Deluxe

Oculus Rift

Virtual Reality (VR)

Planner Experience

Virtual Reality (VR)

Attendee Experience

- Hologram invites

Virtual Reality (VR)

Attendee Experience

- Hologram invites

- Product & location tours

Enhanced with

Augmented Reality (AR)

Snapchat World Lens

Augmented Reality (AR)

Snapchat World Lens

Snapchat Spectacles

Multi-Sensory Experience

Multi-Sensory Experience

Multi-Sensory Experience

Multi-Sensory Experience

Multi-Sensory Experience

Multi-Sensory Experience

Personalization for engagement

2

THE ATTENDEE JOURNEY

Registration

check-in /

badging

Poll

Answered

Keynote

Session

Session

Feedback

Exhibit

Floor

Booth

1:1

Appointment

Event

Survey

Product

Demo

Session

Speaker

Question

Submitted

RFID Technology

Attendance Tracking

Beacons

Video enabled Beacons

Polling

Live Q&A

Gamification

Networking

Incorporate video

3

68% share videos watched on smartphones

77% of experts predict time watching videos

to increase

68% 77%

Livestreaming

Users watch on their device

40 million viewers every month

ADOPTERS:

Mevo

Real time editing

Professional production quality

Under $400

Social Media Channels

Snapchat:

200 million users

6 billion videos every day

Social Media Channels: Snapchat Filter

Social Media Channels: Snapchat Lens

Social Media Channels: Snapchat Ads

Social Media Channels

Facebook:

1.5 billion users

72% of adults visit Facebook one per month

8 Billion average daily video views

Social Media Channels: Facebook

Choose your audience Go live Keep broadcasting

Social Media ChannelsInstagram:

½ billion users

On day 1 of Instagram videos, more than 5 million videos shared in 24 hours

Pizza is the most instagrammed food

Social Media Channels: Instagram

Social Responsibility

4

Case Study: Metropolitan Museum of Art

Charity: Water

Apps: Giving Tower

Steps forGood Challenge

$1 donation for every 500 steps taken& logged

Attendees reported daily step counts through inapp surveys

Prizes for those who logged the most steps

Four Tech Trends

Creating a

memorable experience

Personalize for

engagement

Incorporate

video

Facilitating social

responsibility

1 2

3 4

Creating a

memorable

experience

1 Identify your attendee

experience goals and

explore technology to

facilitate these goals

Personalize for

engagement

2 Determine where your

attendees would benefit

from personalization most

Incorporate

video

3Become familiar with the

existing video channels

Facilitating

social

responsibility

4Identify your cause

Thank you!