MEDITERRANEAN SHIPPING COMPANY MSC VIETNAM COMPANY LIMITED

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MSC VIETNAM CONTACT LIST MARCH 2020

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MSC VIETNAM CONTACT LIST 1. EXPORT CUSTOMER SERVICE 4 1.1 General contact information – All Offices 4 1.2 General contact information – Ho Chi Minh City 4 1.3 General contact information – Hanoi 5 1.4 Escalation Points 5

2. EXPORT DOCUMENTATION 6 2.1 General contact information – All Offices 6 2.2 Escalation Points 6

3. FREIGHT 6 3.1 General contact information – All Offices 6 3.2 General contact information – Ho Chi Minh 7 3.3 General contact information – Hanoi 7 3.4 Escalation Points 7

4. OPERATIONS 8 4.1 General contact information – Ho Chi Minh 8 4.2 General contact information – Hai Phong 8 4.3 FAQ & Who to contact 8 4.4 Escalation Points 8

5. LOGISTICS 9 5.1 General contact information – Ho Chi Minh 9 5.2 General contact information – Hai Phong 9 5.3 FAQ & Who to contact 9 5.4 Escalation Points 10

6. TRADE 11 EXPORT TRADE 11 6.1 General contact information – All Offices 11 6.2 General contact information – Ho Chi Minh 11 6.3 General contact information – Hanoi 11 6.4 Escalation Points 12 IMPORT TRADE 12 Escalation Points 12

7. IMPORT 13 7.1 General contact information – Ho Chi Minh 13 7.2 General contact information – Hai Phong 13 7.3 FAQ & Who to contact – Hai Phong 13

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7.4 Escalation Points 13

8. FINANCE 14 8.1 General contact information – All ports 14 8.2 General Contact Information 14 8.3 Escalation Points 14

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1. EXPORT CUSTOMER SERVICE

1.1 GENERAL CONTACT INFORMATION – ALL OFFICES

Port Office Email Address Action

HCM – Vung Tau/ DaNang / Qui Nhon

Ho Chi Minh

VN339-MSCVNSGNCUSSERVICEDEPT@msc.com

- Booking (Booking request ; Modify booking; Hold cargo)

- Schedule - Tracking - Change of Destination / Routing/

Return/ Re-export Hai Phong Hanoi VN339-

MSCVNHANCUSSERVICEDEPT@msc.com

1.2 GENERAL CONTACT INFORMATION – HO CHI MINH CITY

Port Trade PIC Phone Number Email Address Action

HCM – Vung Tau/ DaNang / Qui Nhon

Group 1: NWC + Scan Baltic + Capricorn + Kiwi

Dzung Nguyen 0908.595.370 dzung.nguyen@msc.com

Booking request

Jacqueline Pham 0936.670.680 jacqueline.pham@msc.com

Sunny Bui 0915.686.385 sunny.bui@msc.com

Thach Thao 0937.803.811 thachthao.nguyen@msc.com

Group 2: WMED / Black sea / East Med / GR + Turkey + Red sea

Susan Vi 0938.456.650 susan.vi@msc.com

Thu Do 0303.043.254 thu.do@msc.com

Hue Le 0948.384.204 hue.le@msc.com

Group 3: US / Mexico / Cristobal / Carribean

Khanh Le 0362.656.235 khanh.le@msc.com

Sophia Thuy 0938.342.968 sophia.thuy@msc.com

Ngan Vo 0358.526.033 n.vo@msc.com

Lina Nguyen 0988.310.175 lina.nguyen@msc.com

Group 4: Intra Asia Tram Tu 0902.719.002 tram.tu@msc.com

Other inquiries/ requests

Office PIC Email Address

Ho Chi Minh Customer service team VN339-MSCVNSGNCUSSERVICEDEPT@msc.com

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1.3 GENERAL CONTACT INFORMATION – HANOI

Port Trade PIC Phone Number Email Address Action

Hai Phong All Trades

Phuong Anh 0904.337.931 phuonganh.vu@msc.com

Booking requests

Ngoc Anh 0383.009.990 ngocanh.nguyen@msc.com

Thuc Anh 0912.678.831 anh.nong@msc.com

Dao Le Ha 0918.461.005 ha.dao@msc.com

Other inquiries/ requests

Office PIC Email Address

Hanoi Customer service team VN339-MSCVNHANCUSSERVICEDEPT@msc.com

1.4 ESCALATION POINTS

Port Trade PIC Phone Number Email Address

All ports

All emergency cases Thu Hang 0384.426.060 thuhang.pham@msc.com

Group 1 Elisa Nga 0933.450.779 elisa.nga@msc.com

Group 2 Pauline - Phuong Huynh 0902.496.492 phuong.huynh@msc.com

Group 3 Amy - Quyen 0964.003.930 amy.quyen@msc.com

Group 3 Julia Thuy 0908.818.597 julia.thuy@msc.com

Group 4 Tu Thu Tram 0902.719.002 tram.tu@msc.com

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2. EXPORT DOCUMENTATION

2.1 GENERAL CONTACT INFORMATION – ALL OFFICES

Port Email Address Office Action

HCM – Vung Tau/ DaNang / Qui Nhon

VN339-MSCVNSGNEXPDOCDEPT@msc.com Ho Chi Minh All general inquiries

(all trades) Hai Phong VN339-MSCVNHANDOCDEPT@msc.com Hanoi

2.2 ESCALATION POINTS Port PIC Phone Number Email Address

All ports Minh Thu 0936.156.608 jessica.thu@msc.com

Hai Phong Alie Thuy 0978.967.872 alie.thuy@msc.com

HCM – Vung Tau/ DaNang / Qui Nhon Christina 0984.445.595 christina.nguyen@msc.com

HCM – Vung Tau/ DaNang / Qui Nhon Da Thao 0949.263.629 thao.ngo@msc.com

HCM – Vung Tau/ DaNang / Qui Nhon Teresa 0939.421.249 teresa.vi@msc.com

HCM – Vung Tau/ DaNang / Qui Nhon

Thuy Duong 0985.558.305 thuyduong.le@msc.com

3. FREIGHT

3.1 GENERAL CONTACT INFORMATION – ALL OFFICES

Port Email Address Office Action

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All ports VN339-MSCVNSGNSPECIALRATES@msc.com All Offices

All inquiries related to:

- Freight manifest - Rate dispute - Surcharge - Debit.

3.2 GENERAL CONTACT INFORMATION – HO CHI MINH

3.3 GENERAL CONTACT INFORMATION – HANOI

3.4 ESCALATION POINTS

Office Department - Tittle PIC Phone Number Email Address

Ho Chi Minh Freight Control Manager Monica Pham 0388.741.922 monica.pham@msc.com

Ho Chi Minh Supervisor Freight Control Mia Ngo 0908.399.892 mia.trang@msc.com

Ho Chi Minh Supervisor Freight Control Megan Phuong 0938.056.038 megan.phuong@msc.com

Ho Chi Minh Freight Executive Vanessa Van 0937.922.333 vanessa.van@msc.com

Hanoi Freight Executive Lucy Thuy 0912.070.543 lucy.thuy@msc.com

Hanoi Freight Executive Hong Van 0912.684.749 hongvan.pham@msc.com

Port Trade PIC Phone Number Email Address Action

HCM - Vung Tau/ Da Nang/ Qui Nhon

US & CA

Megan Phuong 0938.056.038 megan.phuong@msc.com

All inquiries related to freight

manifest, rate dispute,

surcharge, debit.

Mia Trang 0908.399.892 mia.trang@msc.com

Vanessa Van 0937.922.333 vanessa.van@msc.com

Chau Doan 0903.083.481 chau.doan@msc.com

Others Le My 0908.343.755 le.my@msc.com

Phuong Ca 036.890.3088 phuong.ca@msc.com

Port Trade PIC Phone Number Email Address Action

Hai Phong All trades

Lucy Thuy 0912.070.543 lucy.thuy@msc.com

All inquiries related to freight manifest, rate dispute, surcharge, debit.

Hong Van 0912.684.749 hongvan.pham@msc.com

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4. OPERATIONS

4.1 GENERAL CONTACT INFORMATION – HO CHI MINH

Port Email Address Action

HCM - Vung Tau/ Da Nang/ Qui Nhon

VN339-MSCVNSGNOPERATIONDEPT@msc.com All inquiries/ requests concerning operation-related matters

Vung Tau/ Da Nang/ Qui Nhon msc.vnsgn@msc.com Release booking notes

4.2 GENERAL CONTACT INFORMATION – HAI PHONG

Port Email Address Action

Hai Phong VN339-MSCVNHPHGENERICADDRESS@msc.com All inquiries/ requests concerning operation-related matters

4.3 FAQ & WHO TO CONTACT

Office FAQ Phone Number Email Address

Hai Phong

Move empty for off-hire 0983259886 kien.quach@msc.com

Berthing/Boarding agent/Bayplan 0904487993 quocbao.pham@msc.com

VGM/offdock trucking/shipside 0983259886 kien.quach@msc.com

Loading list/Customs issues 0902092123 chaugiang.nguyen@msc.com

4.4 ESCALATION POINTS

Port Department - Tittle PIC Phone Number Email Address Office

HCM - Vung Tau/ Da Nang/ Qui Nhon

Operation Manager Truong Nguyen 0913.123.239 truong.nguyen@msc.com HCM

Hai Phong Operations & Logistics Manager

Mark Cuong 0913.020.528 mark.cuong@msc.com Hai Phong

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5. LOGISTICS

5.1 GENERAL CONTACT INFORMATION – HO CHI MINH

Port Email Address Office Action

HCM -Vung Tau VN339-MSCVNSGNLOGDEPT@msc.com Ho Chi Minh

General inquiries Qui Nhon msc.quynhon@msc.com Qui Nhon

Da Nang msc.danang@msc.com Da Nang

5.2 GENERAL CONTACT INFORMATION – HAI PHONG

Port Action Email Address Office

Hai Phong General inquiries VN339-MSCVNHPHGENERICADDRESS@msc.com Hai Phong

5.3 FAQ & WHO TO CONTACT

Office FAQ Phone Number Email Address

HCM - Vung Tau

DEM, DET, electricity fee for reefer 0964.948.985 truyen.hoang@msc.com

Check and waive repairing fee for empty return containers

0909.343.068 (Lisa)/ 0909.264.014 (Tai)

lisa.khoa@msc.com; tai.le@msc.com

Update EDI on MSc system 0909.264.014 tai.le@msc.com

Technical inquiries for reefer containers 0908.449.604 doan.le@msc.com

Technical inquiries for dry containers 0905.985.086 (Thuy)/ 0908449604 (Dinh)/ 0918298846 (Vu)

thuy.vo@msc.com; dinh.ngo@msc.com; vu.tran@msc.com

Move empty for off-hire 0908.449.604 dinh.ngo@msc.com

Qui Nhon Empty release, return, pick up and other matters related to Logs at Qui Nhon 0909.403.728 (Huy) msc.quynhon@msc.com

Da Nang Empty release, return, pick up and other matters related to Logs at Da Nang 0977.769.347 (Linh) msc.danang@msc.com

Hai Phong

Check and waive repairing fee for empty return containers 0936988699 hai.hoang@msc.com

Update EDI on MSC system/Report 0904542213 hung.tran@msc.com

Technical inquiries for reefer containers 0913020528 mark.cuong@msc.com

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Technical inquiries for dry containers 0936988699 hai.hoang@msc.com

MTY release/equipment control 0936636299 viethung.nguyen@msc.com

5.4 ESCALATION POINTS

Port Department - Tittle PIC Phone Number Email Address Office

HCM - Vung Tau/ Da Nang/ Qui Nhon

Logistics Manager Vu Tran 0918.298.846 vu.tran@msc.com HCM

Hai Phong Operations & Logistics Manager Mark Cuong 0913.020.528 mark.cuong@msc.com Hai Phong

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6. TRADE

EXPORT TRADE

6.1 GENERAL CONTACT INFORMATION – ALL OFFICES

Office Email Address Action

Ho Chi Minh VN339-MSCVNSGNSALESDEPT@msc.com General inquiries (all trades)

Hanoi VN339-MSCVNHANSALESDEPT@msc.com

6.2 GENERAL CONTACT INFORMATION – HO CHI MINH

Department/Trade Name Office Phone Number Email Address

EMED, Red Sea, Black Sea John Lan Ho Chi Minh 0908.182.891 johnlan.pham@msc.com

WMED, Adriatic, South Africa Kevin Cheng Ho Chi Minh 0902.474.476 kevincheng.trinh@msc.com

South America, Caribean, Central America, East – West Coast

Bach Truong Ho Chi Minh 0938.005.090 bach.truong@msc.com

US, Canada Marco Hung Ho Chi Minh 0933.322.528 marco.hung@msc.com

NWC, Scandinavia Uyen Pham Ho Chi Minh 0902.426.469 uyen.pham@msc.com

Transpacific Trade Giselle A Ho Chi Minh 0908.939.320 giselle.a@msc.com

Middle East, West Africa Michael Dinh Ho Chi Minh 0903.318.286 michael.dinh@msc.com

Oceania, East Africa, Indian Ocean

Victor Ninh Ho Chi Minh 0902.563.999 victor.ninh@msc.com

6.3 GENERAL CONTACT INFORMATION – HANOI

Department/Trade Name Office Phone Number Email Address

All trades

Timothy Tuong

Hanoi 0904.135.108

timothy.tuong@msc.com

Tony Hoa Hanoi 0913.005.775 tony.hoa@msc.com

Luca Luu Hanoi 0352.115.497 luca.luu@msc.com

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6.4 ESCALATION POINTS

Department/Trade Name Office Phone Number Email Address

Intra Asia Phuc Dinh Ho Chi Minh 0918.758.718 phuc.dinh@msc.com

Europe, North Africa & Red Sea Kelvin Khiem Ho Chi Minh 0903.939.440 kelvin.khiem@msc.com

Transpacific Trade Daniel Du Ho Chi Minh 0918.476.644 daniel.du@msc.com

Oceania, Gulf, Sub-Saharan Africa, Indian Ocean, Reefer Service

Hilary Tran Ho Chi Minh 0908.850.886 hilary.tran@msc.com

Corporate Account (Co.Act) Anh Dao Ho Chi Minh 0989.018.188 anhdao.duong@msc.com

IMPORT TRADE

ESCALATION POINTS

Department/Trade Name Office Phone Number Email Address

All ports + trades Jacky Trung Ho Chi Minh 0919.136.241 jacky.trung@msc.com

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7. IMPORT

7.1 GENERAL CONTACT INFORMATION – HO CHI MINH Port Function Email Office

HCM - Vung Tau/ Da Nang/ Qui Nhon

All general inquiries VN339-MSCVNSGNIMPDOCDEPT@msc.com Ho Chi Minh

7.2 GENERAL CONTACT INFORMATION – HAI PHONG Port Function Email Office

Hai Phong All general inquiries VN339-MSCVNHPHGENERICADDRESS@msc.com Hai Phong

7.3 FAQ & WHO TO CONTACT – HAI PHONG

Office FAQ PIC Phone Number Email Address

Hai Phong

Arrival notice/ Schedule Nguyen Duong 0945053628 duong.nguyen@msc.com

DO/ EMC/ OBL/ Elsewhre Payment Nguyen Giang 0904999774 anna.giang@msc.com

DEM/ DET/ STO/ Electricity fee for reefer Thu Thuy 0902026561 thuthuy.dong@msc.com

UAC/ Customs manifest/ COD/ Transhipment Hoai Thu 0934676528 hoaithu.nguyen@msc.com

Invoicing/Payment Tran Thuy 0983294284 thuy.tran@msc.com

7.4 ESCALATION POINTS

Port PIC Phone Number Email Address Action HCM - Vung Tau/ Da Nang/ Qui Nhon

Triss Tran 0909.113.781 triss.tran@msc.com COD – UAC – Long-stay – Claim/Damage - Transhipment Hai Phong Mark Cuong 0913.020.528 mark.cuong@msc.com

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8. FINANCE

8.1 GENERAL CONTACT INFORMATION – ALL PORTS Department Function Email Office

Finance General inquiries VN339-MSCVNSGNFINDEPT@msc.com All offices

8.2 GENERAL CONTACT INFORMATION

Teams Trade Office Action Email Address

Account receivable and credit

Export/Import

All Checking VN339-creditteam@msc.com

E-invoice admin All E-invoice portal VN339-EINVOICETEAM@msc.com

Refund All Request & query VN339-refundteam@msc.com

Cash and Bank

Export

HCM Checking VN339-collection.hcm@msc.com

Cash and Bank Hanoi Checking VN339-collection.hn@msc.com

Invoice HCM Request & query VN339-export.hcm@msc.com

Invoice Hanoi Request & query VN339-export.hn@msc.com

Cash and Bank

Import

HCM Checking VN339-collection.hcm@msc.com

Cash and Bank Haiphong Checking VN339-collection.hph@msc.com

Invoice HCM Request & query VN339-import.hcm@msc.com

Invoice Haiphong Request & query VN339-import.hph@msc.com

Import counter HCM DO request & query

VN339-MSCVNSGNCOUNTERTEAM@msc.com

8.3 ESCALATION POINTS

Department - Tittle PIC Office Phone Number Email Address

Cash and Bank Thao Chau Vietnam 0988.205.259 thao.chau@msc.com

Account receivable and Credit Hue Tran Vietnam 0918.454.673 hue.tran@msc.com

Invoice Thao Chau Vietnam 0988.205.259 thao.chau@msc.com

E-invoice admin Thao Chau Vietnam 0988.205.259 thao.chau@msc.com

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Refund Hong Ha Vietnam 0935.129.395 binh.vo@msc.com

Import counter Dai Trang Ho Chi Minh 0908.610.989 daitrang.vu@msc.com

General Binh Vo Vietnam 0937.490.200 binh.vo@msc.com