MEDITERRANEAN SHIPPING COMPANY MSC VIETNAM …
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MEDITERRANEAN SHIPPING COMPANY MSC VIETNAM COMPANY LIMITED Sensitivity: Internal MSC VIETNAM CONTACT LIST MARCH 2020
Transcript of MEDITERRANEAN SHIPPING COMPANY MSC VIETNAM …
MEDITERRANEAN SHIPPING COMPANY MSC VIETNAM COMPANY LIMITED
Sensitivity: Internal
MSC VIETNAM CONTACT LIST MARCH 2020
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MSC VIETNAM CONTACT LIST 1. EXPORT CUSTOMER SERVICE 4 1.1 General contact information – All Offices 4 1.2 General contact information – Ho Chi Minh City 4 1.3 General contact information – Hanoi 5 1.4 Escalation Points 5
2. EXPORT DOCUMENTATION 6 2.1 General contact information – All Offices 6 2.2 Escalation Points 6
3. FREIGHT 6 3.1 General contact information – All Offices 6 3.2 General contact information – Ho Chi Minh 7 3.3 General contact information – Hanoi 7 3.4 Escalation Points 7
4. OPERATIONS 8 4.1 General contact information – Ho Chi Minh 8 4.2 General contact information – Hai Phong 8 4.3 FAQ & Who to contact 8 4.4 Escalation Points 8
5. LOGISTICS 9 5.1 General contact information – Ho Chi Minh 9 5.2 General contact information – Hai Phong 9 5.3 FAQ & Who to contact 9 5.4 Escalation Points 10
6. TRADE 11 EXPORT TRADE 11 6.1 General contact information – All Offices 11 6.2 General contact information – Ho Chi Minh 11 6.3 General contact information – Hanoi 11 6.4 Escalation Points 12 IMPORT TRADE 12 Escalation Points 12
7. IMPORT 13 7.1 General contact information – Ho Chi Minh 13 7.2 General contact information – Hai Phong 13 7.3 FAQ & Who to contact – Hai Phong 13
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7.4 Escalation Points 13
8. FINANCE 14 8.1 General contact information – All ports 14 8.2 General Contact Information 14 8.3 Escalation Points 14
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1. EXPORT CUSTOMER SERVICE
1.1 GENERAL CONTACT INFORMATION – ALL OFFICES
Port Office Email Address Action
HCM – Vung Tau/ DaNang / Qui Nhon
Ho Chi Minh
- Booking (Booking request ; Modify booking; Hold cargo)
- Schedule - Tracking - Change of Destination / Routing/
Return/ Re-export Hai Phong Hanoi VN339-
1.2 GENERAL CONTACT INFORMATION – HO CHI MINH CITY
Port Trade PIC Phone Number Email Address Action
HCM – Vung Tau/ DaNang / Qui Nhon
Group 1: NWC + Scan Baltic + Capricorn + Kiwi
Dzung Nguyen 0908.595.370 [email protected]
Booking request
Jacqueline Pham 0936.670.680 [email protected]
Sunny Bui 0915.686.385 [email protected]
Thach Thao 0937.803.811 [email protected]
Group 2: WMED / Black sea / East Med / GR + Turkey + Red sea
Susan Vi 0938.456.650 [email protected]
Thu Do 0303.043.254 [email protected]
Hue Le 0948.384.204 [email protected]
Group 3: US / Mexico / Cristobal / Carribean
Khanh Le 0362.656.235 [email protected]
Sophia Thuy 0938.342.968 [email protected]
Ngan Vo 0358.526.033 [email protected]
Lina Nguyen 0988.310.175 [email protected]
Group 4: Intra Asia Tram Tu 0902.719.002 [email protected]
Other inquiries/ requests
Office PIC Email Address
Ho Chi Minh Customer service team [email protected]
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1.3 GENERAL CONTACT INFORMATION – HANOI
Port Trade PIC Phone Number Email Address Action
Hai Phong All Trades
Phuong Anh 0904.337.931 [email protected]
Booking requests
Ngoc Anh 0383.009.990 [email protected]
Thuc Anh 0912.678.831 [email protected]
Dao Le Ha 0918.461.005 [email protected]
Other inquiries/ requests
Office PIC Email Address
Hanoi Customer service team [email protected]
1.4 ESCALATION POINTS
Port Trade PIC Phone Number Email Address
All ports
All emergency cases Thu Hang 0384.426.060 [email protected]
Group 1 Elisa Nga 0933.450.779 [email protected]
Group 2 Pauline - Phuong Huynh 0902.496.492 [email protected]
Group 3 Amy - Quyen 0964.003.930 [email protected]
Group 3 Julia Thuy 0908.818.597 [email protected]
Group 4 Tu Thu Tram 0902.719.002 [email protected]
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2. EXPORT DOCUMENTATION
2.1 GENERAL CONTACT INFORMATION – ALL OFFICES
Port Email Address Office Action
HCM – Vung Tau/ DaNang / Qui Nhon
[email protected] Ho Chi Minh All general inquiries
(all trades) Hai Phong [email protected] Hanoi
2.2 ESCALATION POINTS Port PIC Phone Number Email Address
All ports Minh Thu 0936.156.608 [email protected]
Hai Phong Alie Thuy 0978.967.872 [email protected]
HCM – Vung Tau/ DaNang / Qui Nhon Christina 0984.445.595 [email protected]
HCM – Vung Tau/ DaNang / Qui Nhon Da Thao 0949.263.629 [email protected]
HCM – Vung Tau/ DaNang / Qui Nhon Teresa 0939.421.249 [email protected]
HCM – Vung Tau/ DaNang / Qui Nhon
Thuy Duong 0985.558.305 [email protected]
3. FREIGHT
3.1 GENERAL CONTACT INFORMATION – ALL OFFICES
Port Email Address Office Action
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All ports [email protected] All Offices
All inquiries related to:
- Freight manifest - Rate dispute - Surcharge - Debit.
3.2 GENERAL CONTACT INFORMATION – HO CHI MINH
3.3 GENERAL CONTACT INFORMATION – HANOI
3.4 ESCALATION POINTS
Office Department - Tittle PIC Phone Number Email Address
Ho Chi Minh Freight Control Manager Monica Pham 0388.741.922 [email protected]
Ho Chi Minh Supervisor Freight Control Mia Ngo 0908.399.892 [email protected]
Ho Chi Minh Supervisor Freight Control Megan Phuong 0938.056.038 [email protected]
Ho Chi Minh Freight Executive Vanessa Van 0937.922.333 [email protected]
Hanoi Freight Executive Lucy Thuy 0912.070.543 [email protected]
Hanoi Freight Executive Hong Van 0912.684.749 [email protected]
Port Trade PIC Phone Number Email Address Action
HCM - Vung Tau/ Da Nang/ Qui Nhon
US & CA
Megan Phuong 0938.056.038 [email protected]
All inquiries related to freight
manifest, rate dispute,
surcharge, debit.
Mia Trang 0908.399.892 [email protected]
Vanessa Van 0937.922.333 [email protected]
Chau Doan 0903.083.481 [email protected]
Others Le My 0908.343.755 [email protected]
Phuong Ca 036.890.3088 [email protected]
Port Trade PIC Phone Number Email Address Action
Hai Phong All trades
Lucy Thuy 0912.070.543 [email protected]
All inquiries related to freight manifest, rate dispute, surcharge, debit.
Hong Van 0912.684.749 [email protected]
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4. OPERATIONS
4.1 GENERAL CONTACT INFORMATION – HO CHI MINH
Port Email Address Action
HCM - Vung Tau/ Da Nang/ Qui Nhon
[email protected] All inquiries/ requests concerning operation-related matters
Vung Tau/ Da Nang/ Qui Nhon [email protected] Release booking notes
4.2 GENERAL CONTACT INFORMATION – HAI PHONG
Port Email Address Action
Hai Phong [email protected] All inquiries/ requests concerning operation-related matters
4.3 FAQ & WHO TO CONTACT
Office FAQ Phone Number Email Address
Hai Phong
Move empty for off-hire 0983259886 [email protected]
Berthing/Boarding agent/Bayplan 0904487993 [email protected]
VGM/offdock trucking/shipside 0983259886 [email protected]
Loading list/Customs issues 0902092123 [email protected]
4.4 ESCALATION POINTS
Port Department - Tittle PIC Phone Number Email Address Office
HCM - Vung Tau/ Da Nang/ Qui Nhon
Operation Manager Truong Nguyen 0913.123.239 [email protected] HCM
Hai Phong Operations & Logistics Manager
Mark Cuong 0913.020.528 [email protected] Hai Phong
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5. LOGISTICS
5.1 GENERAL CONTACT INFORMATION – HO CHI MINH
Port Email Address Office Action
HCM -Vung Tau [email protected] Ho Chi Minh
General inquiries Qui Nhon [email protected] Qui Nhon
Da Nang [email protected] Da Nang
5.2 GENERAL CONTACT INFORMATION – HAI PHONG
Port Action Email Address Office
Hai Phong General inquiries [email protected] Hai Phong
5.3 FAQ & WHO TO CONTACT
Office FAQ Phone Number Email Address
HCM - Vung Tau
DEM, DET, electricity fee for reefer 0964.948.985 [email protected]
Check and waive repairing fee for empty return containers
0909.343.068 (Lisa)/ 0909.264.014 (Tai)
[email protected]; [email protected]
Update EDI on MSc system 0909.264.014 [email protected]
Technical inquiries for reefer containers 0908.449.604 [email protected]
Technical inquiries for dry containers 0905.985.086 (Thuy)/ 0908449604 (Dinh)/ 0918298846 (Vu)
[email protected]; [email protected]; [email protected]
Move empty for off-hire 0908.449.604 [email protected]
Qui Nhon Empty release, return, pick up and other matters related to Logs at Qui Nhon 0909.403.728 (Huy) [email protected]
Da Nang Empty release, return, pick up and other matters related to Logs at Da Nang 0977.769.347 (Linh) [email protected]
Hai Phong
Check and waive repairing fee for empty return containers 0936988699 [email protected]
Update EDI on MSC system/Report 0904542213 [email protected]
Technical inquiries for reefer containers 0913020528 [email protected]
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Technical inquiries for dry containers 0936988699 [email protected]
MTY release/equipment control 0936636299 [email protected]
5.4 ESCALATION POINTS
Port Department - Tittle PIC Phone Number Email Address Office
HCM - Vung Tau/ Da Nang/ Qui Nhon
Logistics Manager Vu Tran 0918.298.846 [email protected] HCM
Hai Phong Operations & Logistics Manager Mark Cuong 0913.020.528 [email protected] Hai Phong
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6. TRADE
EXPORT TRADE
6.1 GENERAL CONTACT INFORMATION – ALL OFFICES
Office Email Address Action
Ho Chi Minh [email protected] General inquiries (all trades)
Hanoi [email protected]
6.2 GENERAL CONTACT INFORMATION – HO CHI MINH
Department/Trade Name Office Phone Number Email Address
EMED, Red Sea, Black Sea John Lan Ho Chi Minh 0908.182.891 [email protected]
WMED, Adriatic, South Africa Kevin Cheng Ho Chi Minh 0902.474.476 [email protected]
South America, Caribean, Central America, East – West Coast
Bach Truong Ho Chi Minh 0938.005.090 [email protected]
US, Canada Marco Hung Ho Chi Minh 0933.322.528 [email protected]
NWC, Scandinavia Uyen Pham Ho Chi Minh 0902.426.469 [email protected]
Transpacific Trade Giselle A Ho Chi Minh 0908.939.320 [email protected]
Middle East, West Africa Michael Dinh Ho Chi Minh 0903.318.286 [email protected]
Oceania, East Africa, Indian Ocean
Victor Ninh Ho Chi Minh 0902.563.999 [email protected]
6.3 GENERAL CONTACT INFORMATION – HANOI
Department/Trade Name Office Phone Number Email Address
All trades
Timothy Tuong
Hanoi 0904.135.108
Tony Hoa Hanoi 0913.005.775 [email protected]
Luca Luu Hanoi 0352.115.497 [email protected]
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6.4 ESCALATION POINTS
Department/Trade Name Office Phone Number Email Address
Intra Asia Phuc Dinh Ho Chi Minh 0918.758.718 [email protected]
Europe, North Africa & Red Sea Kelvin Khiem Ho Chi Minh 0903.939.440 [email protected]
Transpacific Trade Daniel Du Ho Chi Minh 0918.476.644 [email protected]
Oceania, Gulf, Sub-Saharan Africa, Indian Ocean, Reefer Service
Hilary Tran Ho Chi Minh 0908.850.886 [email protected]
Corporate Account (Co.Act) Anh Dao Ho Chi Minh 0989.018.188 [email protected]
IMPORT TRADE
ESCALATION POINTS
Department/Trade Name Office Phone Number Email Address
All ports + trades Jacky Trung Ho Chi Minh 0919.136.241 [email protected]
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7. IMPORT
7.1 GENERAL CONTACT INFORMATION – HO CHI MINH Port Function Email Office
HCM - Vung Tau/ Da Nang/ Qui Nhon
All general inquiries [email protected] Ho Chi Minh
7.2 GENERAL CONTACT INFORMATION – HAI PHONG Port Function Email Office
Hai Phong All general inquiries [email protected] Hai Phong
7.3 FAQ & WHO TO CONTACT – HAI PHONG
Office FAQ PIC Phone Number Email Address
Hai Phong
Arrival notice/ Schedule Nguyen Duong 0945053628 [email protected]
DO/ EMC/ OBL/ Elsewhre Payment Nguyen Giang 0904999774 [email protected]
DEM/ DET/ STO/ Electricity fee for reefer Thu Thuy 0902026561 [email protected]
UAC/ Customs manifest/ COD/ Transhipment Hoai Thu 0934676528 [email protected]
Invoicing/Payment Tran Thuy 0983294284 [email protected]
7.4 ESCALATION POINTS
Port PIC Phone Number Email Address Action HCM - Vung Tau/ Da Nang/ Qui Nhon
Triss Tran 0909.113.781 [email protected] COD – UAC – Long-stay – Claim/Damage - Transhipment Hai Phong Mark Cuong 0913.020.528 [email protected]
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8. FINANCE
8.1 GENERAL CONTACT INFORMATION – ALL PORTS Department Function Email Office
Finance General inquiries [email protected] All offices
8.2 GENERAL CONTACT INFORMATION
Teams Trade Office Action Email Address
Account receivable and credit
Export/Import
All Checking [email protected]
E-invoice admin All E-invoice portal [email protected]
Refund All Request & query [email protected]
Cash and Bank
Export
HCM Checking [email protected]
Cash and Bank Hanoi Checking [email protected]
Invoice HCM Request & query [email protected]
Invoice Hanoi Request & query [email protected]
Cash and Bank
Import
HCM Checking [email protected]
Cash and Bank Haiphong Checking [email protected]
Invoice HCM Request & query [email protected]
Invoice Haiphong Request & query [email protected]
Import counter HCM DO request & query
8.3 ESCALATION POINTS
Department - Tittle PIC Office Phone Number Email Address
Cash and Bank Thao Chau Vietnam 0988.205.259 [email protected]
Account receivable and Credit Hue Tran Vietnam 0918.454.673 [email protected]
Invoice Thao Chau Vietnam 0988.205.259 [email protected]
E-invoice admin Thao Chau Vietnam 0988.205.259 [email protected]
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Refund Hong Ha Vietnam 0935.129.395 [email protected]
Import counter Dai Trang Ho Chi Minh 0908.610.989 [email protected]
General Binh Vo Vietnam 0937.490.200 [email protected]
