MANAGING FOR SUCCESS

CASA Directors and Board Members became involved to help children

Best management practices

• Experience?• Interest?

STRONG AGENCIES

Recruit reliable, professional staff and volunteers and retain them

Empower employees and volunteers through training and feedback

Effective communication and meetings allows us to move forward with mission and goals

STRONG AGENCIES GROW OUT OF EFFECTIVE

LEADERSHIP

What qualities do you look for when you recruit volunteers?

RECRUITMENT

RECRUITING STAFF

Believing in the mission

Your job is to train for the job

Reference Books

NEED TO USE OUR STRENGTHS TO RETAIN STAFF & VOLUNTEERS

MANAGING FROM THE HEART

MANAGING FROM THE HEART

1. Hear and understand me

2. Even if you disagree, please don’t make me wrong

3. Acknowledge the greatness within me

4. Remember to look for my loving intentions

5. Tell me the truth with compassion

TELL ME THE TRUTH WITH COMPASSION AKA

EFFECTIVE FEEDBACK

It can be difficult:

1. Is my feedback accurate?

2. I don’t want to hurt feelings.

3. Am I doing this correctly?

PERFORMANCE REVIEWS

Once per year can be very scary –unless it’s to formalize/document feedback

Effective feedback should be regular and on-going

Ex. - Continuous Quality Improvement

HOW DO I VIEW FEEDBACK?

First received from parents & teachers

Automatic Feedback – Thermostat, Car

Every day feedback “It’s the little things”

Building trust

WORKING FROM STRENGTHS

Beginning of employment –including volunteer jobs

• Building on strengths

• Asking the questions

• Open door policy

STRENGTHS FINDER 2.0

Top 5 Strength Themes

Use to: • personal goals • work goals• form effective teams• find correct job/

volunteer assignment

WENDY KOPP – FOUNDER AND CEO OF TEACH FOR AMERICA

AchieverCompetition

ResponsibilityRelator

Strategic

1. On a regular basis2. Look for the positive3. Appreciate the small & large

things – Celebrate!4. Ask questions5. Use a position of strengths to

set objectives for meetings goals, building teams and giving job duties

6. Not just for paid employees

PERFORMANCE FEEDBACK

AN EFFECTIVE ORGANIZATION

FOUR DISCIPLINES….

1. Build & maintain a cohesive leadership team

2. Create organizational clarity

3. Over-communicate organizational clarity

4. Reinforce organizational clarity through human systems

THE FOUR OBSESSIONS OF AN EXTRAORDINARY EXECUTIVE

MEETINGS SHOULD BE

Problem solving, innovative, and

identify opportunities to cross-leverage each

other's work

Is there an agenda?

Jokes

The boss is a jerk

GossipDecisions

When to hold the next meeting

THINGS DISCUSSED AT MEETINGS

WHAT ARE

YOUR MEETING

CHALLENGES?

EFFECTIVE MEETINGS

Preparation for meeting • Agenda – did participants

contribute?• Focus on agency mission• Meeting goal clearly articulated• Assignments completed• Ground rules

EFFECTIVE MEETINGS

• Length of meeting• Start on time• Some socialization is okay• Don’t follow agenda to rigidly• No long-winded digressions• Everyone feels they can

participate

EFFECTIVE MEETINGS

Disagreements are needed

1. Brainstorming & Creative thinking 2. Solving problems3. Reaching consensus4. Resolving Conflict

Corrie Kielty & Tammie StolzNebraska CASA Association

1618 L StreetLincoln, NE 68508

402-477-2788 www.nebraskacasa.org

necasa.tammie@gmail.com necasa.corrie@gmail.com

THANK YOU