Making Reference Work!

Between 1991 and 2002, the number of referencetransactions dropped by

26.27%

in numbers of reference transactions

Decline

*ARL stats 2002, Landesman (2005)

Decline

ARL statistics, Librarians at the Desk: Yes or No?, Lake & Millard (2007)

“Best of both worlds” – a degree and a diploma

Learning Commons Desk

Research and William’s

57.5 hours per week2003

Social hub

43.5 hours per week2005

Stapler!!!

31.5 hours per week2009

Hours Decrease

2003 2005 2008 20090

10

20

30

40

50

60

70

Year

Hour

s per

wee

k

57.543.5 39.5

31.5

It was time for a new approach!

Library Services Strategic Plan

Fall 2009New vision, mission and goals

The University of Guelph-Humber Library is the recognized

information service provider of choice for the University of Guelph-Humber academic

community.

Library Services Strategic Plan

– Promotion and outreach a

priority

– Accessibility– Access to two libraries…

therefore:– 2 catalogues– 2 library accounts– 2 logins to access to electronic

resources

Library Services Strategic Plan

Library Services Strategic Plan

Culture of Continuous Assessment

Library Services Strategic Plan

Learning Commons survey52% students call the LC something

elseFocus groups

More one-to-one interactionLibQual survey

Physical spaceLost in Humber

Library Services Strategic Plan

Interviews with Learning Commons partnersWriting Centre

Students “I need to write a paper”

Writing tutors providing research help to students

Library Services Strategic Plan

Redefine the position• Winter 2009: two pilot

projects:Librarian with(out) a LatteReference assistance at the

Writing CentreRSPs

Library Services Strategic Plan

Fall 2009• Research Help at the Writing Center• RSP

Library Services Strategic Plan

Library Services Strategic Plan

Questions?

Thank you !!!

Questions?Feel free to contact us: Denise Rooney denise.rooney@guelphhumber.ca Dijana Kladnjakovic dijana.kladnjakovic@guelphhumber.ca  Our slides will be posted on the Conference site.