ALA Annual Conference 2012 | LLAMA-SASS Management Practices Committee | June 25, 2012

Teleworking Policies and Strategies from an IT Perspective

Robert H. McDonaldAssociate Dean for Library Technologies and Digital Libraries

Deputy Director Data to Insight CenterExecutive Director Kuali OLE

Indiana University

Follow Along on Your Mobile Device

June 25, 2012ALA Annual Conference 2012 | LLAMA-SASS Management Practices Committee

http://slidesha.re/LLtCt4

Telecommuting Drivers for IT@IU

• Specific IT skillsets• Extending long-term employee relationships• Time-dependent deliverables• Outsourced IT services

• Scale-ability• Collaborative Operations

• Kuali Foundation• Above-Campus Collaboration

• Expanded Geosynchronous Collaboration

June 25, 2012ALA Annual Conference 2012 | LLAMA-SASS Management Practices Committee

IU Policies for Teleworking

• Indiana Universityhttp://www.indiana.edu/~uhrs/relations/telecommute.html

• IU LibrariesSame as IU

Non-exempt employees can not telecommute without prior approval of Dean’s Executive Council

• University Information Technology ServicesSame as IU

Case-by-Case Basis depends on skillsets needed and situational variables

June 25, 2012ALA Annual Conference 2012 | LLAMA-SASS Management Practices Committee

IU Telecommuting Policy Guidelines

A. Definition

B. Purpose

C. Introduction

D. Eligibility

E. Telecommuting Requests

F. Writing an agreement

G. Supervisor's Responsibilities

June 25, 2012ALA Annual Conference 2012 | LLAMA-SASS Management Practices Committee

Employee Individual MOU

I. Telecommuter's responsibilities

II. Supervisor's responsibilities

III. Equipment used at offsite location

IV. Payment of expenses such as supplies, upkeep/repair of equipment and the set up of a home office, if necessary

June 25, 2012ALA Annual Conference 2012 | LLAMA-SASS Management Practices Committee

IT Objectives for Telecommuting

• Retain talented employees• Offer more flexibility especially for knowledge

workers who do not require as much face to face communication as others

• Incentives for Employment with IU• Ability to work across geospatial locations and

institutional boundaries

June 25, 2012ALA Annual Conference 2012 | LLAMA-SASS Management Practices Committee

Areas of Telecommuting for IU Libraries

June 25, 2012ALA Annual Conference 2012 | LLAMA-SASS Management Practices Committee

IU Library Technologies

UITS Library Information

Systems

Kuali OLE Core

Team/HTC Services

Remote Developer/A

nalystTexas

PM California

HTCHyderabad

HTC Chenai

Use Case 1 - Skillsets

• Long-Time Employee – Developer/Analyst (15+ years with IU)

• Domestic situation required move to Texas• Had skillsets for legacy applications that are

not readily available • Self-motivated• Great problem solving skillset

June 25, 2012ALA Annual Conference 2012 | LLAMA-SASS Management Practices Committee

Case Study 2 – Scale-ability

• Required skillset for extremely large-grant funded project (25+ personnel to be hired)

• Required time-dependent deliverables• Required specialized skillset database architect

and business analyst• Perfect candidate could not relocate to Indiana

June 25, 2012ALA Annual Conference 2012 | LLAMA-SASS Management Practices Committee

Case Study 3 – Time-Dependent Deliverables

• Small time-dependent project• 8 week timeline• Required specialized software development

skillset• Utilized contract services + contributed multi-

institutional talent for consulting• Collaborative Project that built on existing

open-source software

June 25, 2012ALA Annual Conference 2012 | LLAMA-SASS Management Practices Committee

Technology Strategies for Telecommuting

• Unified Communications (MS Lync) (Enterprise Infrastructure) - VOIP, Presence, Shared Desktop Collaboration• VC Bridging with HD for Telepresence• Includes Android and iOS clients

• Skype for Business (SaaS)• Includes Android and iOS clients

• Adobe Connect (SaaS or Infrastructure)• Webex (SaaS)

• Includes Android and iOS clients

June 25, 2012ALA Annual Conference 2012 | LLAMA-SASS Management Practices Committee

IU UniCom (MS Lync Client)

June 25, 2012ALA Annual Conference 2012 | LLAMA-SASS Management Practices Committee

UniCom – MS Lync Android

June 25, 2012ALA Annual Conference 2012 | LLAMA-SASS Management Practices Committee

Skype for Business

June 25, 2012ALA Annual Conference 2012 | LLAMA-SASS Management Practices Committee

Skype Android Client

June 25, 2012ALA Annual Conference 2012 | LLAMA-SASS Management Practices Committee

Webex

June 25, 2012ALA Annual Conference 2012 | LLAMA-SASS Management Practices Committee

Webex

June 25, 2012ALA Annual Conference 2012 | LLAMA-SASS Management Practices Committee

Webex iOS Client

June 25, 2012ALA Annual Conference 2012 | LLAMA-SASS Management Practices Committee

Questions

• Thanks for your time today, if you have more questions about this content please contact:

Robert H. McDonald

rhmcdona@indiana.edu

@mcdonald on twitter

rhmcdonald on google+

http://www.rmcdonald.netJune 25, 2012ALA Annual Conference 2012 | LLAMA-SASS Management Practices

Committee