Lists for Leaders: List 9 - Project Delivery Scorecard

Transcript of Lists for Leaders: List 9 - Project Delivery Scorecard

Project Delivery Scorecard … for Business Operations

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Lists for Leaders: List 9

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Intro i Leadership Principles Intro ii Pillars of Business Operations List 1: Strategic Planning in Five Steps List 2: Service Quality Promises List 3: Secrets to Successful Hiring List 4: Cheap Training Ideas List 5: Performance Management Style Points List 6: Tips for a Successful Employee Survey List 7: Motivations for Managing Metrics List 8: Signs of Continuous Improvement List 9: Project Delivery Scorecard List 10: Rules for a Winning Budget Season List 11: Keys to Equitable Cost Allocation List 12: Vendor Selection Checklist List 13: Internal Control Wellness List 14: ABCs of Business Continuity Bonus! Little Lessons in Leadership

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Statement of Purpose

Project Delivery Prioritize your project pipeline and continually test for strategic

fit. Establish a track record for on-time, on-budget project delivery. Minimize risk. Sustain results.

Contents

1. On-time delivery 2. On-budget delivery 3. Customer impact 4. Business impact 5. Employee experience 6. Risk management 7. Strategic alignment 8. Sustained results

The Project Delivery Scorecard … in Business Operations

1. On-Time Delivery

Your company’s commitment of time and resources is not open-ended. Stakeholders will be anxious to gain the benefits of your project and then redeploy resources to the next big priority.

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The C-Suite approved a fixed amount of money to complete your project. That’s all they intend to invest. Predictability of earnings is a key financial goal of your executives. Think like an owner.

2. On-Budget Delivery

3. Customer Impact

There are only two acceptable customer-facing outcomes for your project: a. It should be beneficial to your

customers immediately; or

b. It should be completely transparent to them.

Projects are often a collaborative effort by operations and business lines. That said, make sure that your project does not significantly interfere with the company's selling effort.

4. Business Line Impact

5. Employee Experience Projects, especially the big ones, can pull focus from day-to-day job responsibilities. Projects should not leave your employees worn and weary. Plan adequate resources to backfill the demands of daily processing.

Project teams are obligated to protect the interests of customers and stakeholders. Minimize losses by managing risk.

6. Risk Management

7. Strategic Alignment

Your project has strategic importance. It would not have been approved otherwise. Never allow your project to veer off course.

Project benefits should be preserved in perpetuity. This is a notion that is often overlooked. Use metrics to confirm that project benefits have not been lost or diluted over time.

8. Sustained Results

Prove that controlled change is possible.

That’s the mark of a capable forward-thinking leader.

Intro i Leadership Principles Intro ii Pillars of Business Operations List 1: Strategic Planning in Five Steps List 2: Service Quality Promises List 3: Secrets to Successful Hiring List 4: Cheap Training Ideas List 5: Performance Management Style Points List 6: Tips for a Successful Employee Survey List 7: Motivations for Managing Metrics List 8: Signs of Continuous Improvement List 9: Project Delivery Scorecard List 10: Rules for a Winning Budget Season List 11: Keys to Equitable Cost Allocation List 12: Vendor Selection Checklist List 13: Internal Control Wellness List 14: ABCs of Business Continuity Bonus! Little Lessons in Leadership

Lists for Leaders: List 9 - Project Delivery Scorecard

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Transcript of Lists for Leaders: List 9 - Project Delivery Scorecard

Lists for Leaders: List 14 - ABCs of Business Continuity

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