Les chatbots vont-ilsrévolutionner la relation client?Artificial Intelligence for your business

Digital Transformation FundScope of investment

Investment topics

Telecom and IT Infrastructure

ArtificialIntelligence

Cybersecurity

40%40%

20%

Swisscom Hotlines (0800 800 800)

1.50 CHF

50%of all contacts

13 MVoice calls per year

7 minaverage

handling timecost per minute

1,5 MEmails/text per year

20%of all contacts

TEXTVOICE

Are you ready for theFuture?Lausanne, June 21st, 2018

The recipe for artificial intelligence

Experts Data AlgorithmsProcessing power

Partnerships with Leading AI Researchers

Lausanne

Martigny

Zürich

Lugano

Search Best Solutionfor Agents

Best Solutionfor Customers

VirtualAssistant

A way to your digital assistantJourney: From an intelligent search to a cutting edge AI-Bot

Customer

AgentsI have a

problem with…

Thanks!

I would love to help you!

1 Suggested Solution A2 Suggested Solution B

Messaging

Social

Call

Mail / Fax

E-Mail

Personal Assistant

AI-Bot for Customer Service

It‘s time for a demo

Swisscom Dialogue Platform

13

Dialog ManagementCIM, Dialog Engine, Flow Engine

RCS

NLUIntent & Entity Recognition, Sentiment,

Retrieval

API Hub

Training

Business & Technology & Senior Management

Scoping Workshop(Co-Creation)

Integration and AM team

Integration

Small AI/Business/IT projectteam

Implementation

AM and Support

Operations

Goal formulationAnalysis and prioritization

of Use CasesTechnical Dependencies

Integration into the productive environment and handover

to operations

Implementation of customer-specific AI functionality

Maintenance,operation, support

½ dayper topic

1-2 weeksper topic

weeks/months ∞

Agile Implementation Process - AI Chatbot

Offer & Contract

Thank you!Lausanne, June 21st, 2018