Les chatbotsvont-ils révolutionner la relation...
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Les chatbots vont-ils révolutionner la relation client? Artificial Intelligence for your business
Transcript of Les chatbotsvont-ils révolutionner la relation...
Les chatbots vont-ilsrévolutionner la relation client?Artificial Intelligence for your business
Digital Transformation FundScope of investment
Investment topics
Telecom and IT Infrastructure
ArtificialIntelligence
Cybersecurity
40%40%
20%
Swisscom Hotlines (0800 800 800)
1.50 CHF
50%of all contacts
13 MVoice calls per year
7 minaverage
handling timecost per minute
1,5 MEmails/text per year
20%of all contacts
TEXTVOICE
Are you ready for theFuture?Lausanne, June 21st, 2018
The recipe for artificial intelligence
Experts Data AlgorithmsProcessing power
Partnerships with Leading AI Researchers
Lausanne
Martigny
Zürich
Lugano
Search Best Solutionfor Agents
Best Solutionfor Customers
VirtualAssistant
A way to your digital assistantJourney: From an intelligent search to a cutting edge AI-Bot
Customer
AgentsI have a
problem with…
Thanks!
I would love to help you!
1 Suggested Solution A2 Suggested Solution B
Messaging
Social
Call
Mail / Fax
Personal Assistant
AI-Bot for Customer Service
It‘s time for a demo
Swisscom Dialogue Platform
13
Dialog ManagementCIM, Dialog Engine, Flow Engine
RCS
NLUIntent & Entity Recognition, Sentiment,
Retrieval
API Hub
Training
Business & Technology & Senior Management
Scoping Workshop(Co-Creation)
Integration and AM team
Integration
Small AI/Business/IT projectteam
Implementation
AM and Support
Operations
Goal formulationAnalysis and prioritization
of Use CasesTechnical Dependencies
Integration into the productive environment and handover
to operations
Implementation of customer-specific AI functionality
Maintenance,operation, support
½ dayper topic
1-2 weeksper topic
weeks/months ∞
Agile Implementation Process - AI Chatbot
Offer & Contract
Thank you!Lausanne, June 21st, 2018
