Transcript of Leading, Motivating and Controlling. Management vs. Leadership Management Leadership The process of...
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- Leading, Motivating and Controlling
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- Management vs. Leadership Management Leadership The process of
accomplishing the goals of an organization through effective use of
people and other resources. The ability to influence individuals
and groups to cooperatively achieve organizational goals.
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- Leader A manager who earns the respect and cooperation of
employees to effectively accomplish the work of the
organization.
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- What makes a good leader? IntelligenceJudgmentObjectivity
InitiativeDependabilityCooperation HonestyCourageConfidence
StabilityUnderstanding
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- Leadership Styles Direct, Clear, Precise orders Employees dont
think, manager knows best Autocratic Leadership Encourages workers
to share in decisions Communicate openly with employees Democratic
Leadership Give little or no direction Works best with experienced
workers Open Leadership Able to match actions and decisions to the
circumstance Situational Leadership
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- Power: the ability to control behavior Think of 3 powerful
people... what is it that makes them powerful? There are four ways
that managers can obtain power.
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- Types of Power Position Power Comes from the position the
manager holds in the organization Reward Power Comes from the
managers ability to control rewards/punishment Expert Power Comes
from employees based on the managers knowledge and skill Identity
Power Comes from the employees perception of the manger
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- Human Relations Self Understanding Understanding Others
Communication Team Building Developing Job Satisfaction
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- Human Relations Skills Self Understanding: 1. your leadership
style 2. your decision making style 3. your relationships &
perceptions with others Understanding Others: The leader who works
hard to get to know each person that works for them will be a
better manager & leader.
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- Communication: the process of passing information and
understanding from one person to another. Managers must understand
what information need to be communicated and what methods to use.
They must be understandable and good listeners. One Way Two Way No
feedback No Discussion Do as your told Feedback Interaction
Discussion Human Relations Skills
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- Team Building Developing Job Satisfaction Getting people to
believe in the goals of the company and work well together to
accomplish them. Managers should match the job tasks with the needs
and interests of their employees to maintain a high level of job
satisfaction.
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- Management Views of Employees Close Management or Theory X
Limited Management or Theory Y
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- Motivation is a set of factors that influence an individuals
actions toward accomplishing a goal
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- Maslows Hierarchy of Needs Self Actualization Esteem Social
Security Physiological
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- McClellands Achievement Theory
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- Herzbergs Two-Factor Theory Company Policy Administration
Supervision Salary Working Conditions Achievement Recognition The
work itself Responsibility Advancement No Satisfaction No
Dissatisfaction Dissatisfaction Satisfaction
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- Relationship of management functions
PlanningOrganizingLeadingControlling
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- The Final Management Function CONTROLLING Determining whether
the goals are being met and what actions to take if performance
falls short of the goals. Three Basic Steps: 1. Establishing
standards for each of the companys goals 2. Measuring and comparing
performance 3. Taking corrective action when performance falls
short
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- Standards Expected amount of work i.e. number of units produced
i.e. number of prospective customers a sales rep must contact
Quantity consistency in performance Products inspected for quality
before being sold Has now become a company wide commitment Quality
How long to complete an activity i.e. Builders need to keep
projects running on a time schedule Time Most often watched control
why the head of the accounting dept is called the controller i.e.
most widely used cost controlling device is a budget- actual costs
are compared to budgeted amounts Cost
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- Variance a difference between current performance and the
standard