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The Leadership Excellence Series

Motivating People

Saturday

There are two types of people who can make money in bed, a millionaire… and well,

Merriam-Webster

MotivationThe act or process of giving someone a reason for doing something: a force of influence that causes someone to do something.

Understanding othersCreating and maintainingProviding opportunities

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Motivation means

Understanding others

Understanding others is what led me to getting a degree in Psychology

The Double-Door Conundrum

Abraham Maslow

As a new Toastmaster, where should you start?As a new employee, where should you start?

Have you seen this?Given to every new employee in my companyThis is great

Where does this fit in our theory of self-actualization?Let me share a statistic with you

70% of Americans are living paycheck to

paycheck.

- American Payroll Association “Getting Paid in America” survey

How many of you have figured out why you are having problems getting people to pay their dues on time?

Survival

Where are these people?

Given that 70% of people are living paycheck to paycheck how well does a flyer on Confidence motivate these people?Maybe we need to talk about the value and the benefit of being a ToastmasterCompare the cost to a college speech class

MoneyPraisePublic recognitionMore responsibilityPromotion

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Motivators

The point is you can’t tell by looking where someone is at on this scale!This why we use different types of motivators

MoneyPraisePublic recognitionMore responsibilityPromotion

MoneyPraisePublic recognitionMore responsibilityPromotion

Harry F Harlow

Puzzling Rhesus Monkey Puzzle

Monkeys figured out puzzle on their own

Solved in under 60 seconds 2/3 of the time

No one taught the monkeys

No one rewarded the monkeys

Rewards caused times to increase

Tom had to whitewash aunt Polly’s fence

In the late 1970sStudied children who liked to draw

Expected Award Unexpected Award No Award

Given a certificate & ribbon BEFORE drawing pictures

Given a certificate & ribbon AFTER

drawing pictures

Were given nothing for drawing pictures

Drew about the same for the same length of time

Drew about the same for the same length of time

Drew LESS for a SHORTER amount of time

How many of you are certain you would have been in the no award group?

2009 London School of Economics

Analyzed 50 studies of corporate pay for performance plans

Financial incentives can result in a negative impact on performance.

Two Types of Tasks

AlgorithmicFollows a set of instructions down a set path to one conclusion.

Heuristic Requires experimentation where you have to devise a new solution.

Two Types of Tasks

Theresa Amabile

Harvard Business School

External Rewards work nicely for algorithmic tasks.

They are devastating for heuristic tasks.

Two Types of Tasks

AlgorithmicFollows a set of instructions down a set path to one conclusion.

Heuristic Requires experimentation where you have to devise a new solution.

What kind of tasks do you think we have in Toastmasters?Creating speechesTable Topics

McKinsey & Company

Hueristic;

70%

Algo-rith-mic; 30%

US Job Growth

This makes senseAlgorithmic work is getting automated and outsourced

2009 London School of Economics

Analyzed 50 studies of corporate “pay for performance” plans

Financial incentives can result in a negative impact on performance.

Think about it and it starts to make sense – go back to previous slideHow many of you are starting to get some insight into why our traditional motivators don’t seem to work as well any more?

Creating and Maintaining

“People often say motivation doesn’t last. Neither does bathing

– that’s why we recommend it daily.” - Zig Ziglar

Rewards Work Best

Unexpected

After the task is completed

Intangible rather than Tangible

Rewards do work, we just have to use them differently

Unexpected

Don’t reward Everything All the Time

Intermittent Conditioning

After the Task is Completed

Avoid IF Then RewardsIf you do this, then you’ll get this reward

Presenting a reward before a task often sends the message the task is unpleasant

Use Now That RewardsNow that you have done this, give a reward

Presenting a reward often sends the message the task is unpleasant – this is why paying your kids to take out the garbage doesn’t work!

Intangible Rewards

Positive Feedback is still considered one of the best motivators

Brad in the grocery store“You’re sure having a terrible time with that”And A grin, a wink, and a thumbs up

Self Determination Theory

Three Innate Needs

Competence

1.Autonomy

2.Relatedness

www.selfdeterminationtheory.org

Self Determination Theory

Three Innate Needs

Competence

1.Autonomy

2.Relatedness

www.selfdeterminationtheory.org

Encourage team members to use their

natural skills.

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Competence

The state of existing or acting separately from others.

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Autonomy

Let people chart their own courseYou may guide, suggest, mentor

Two Types of Tasks

AlgorithmicFollows a set of instructions down a set path to one conclusion.

Heuristic Requires experimentation where you have to devise a new solution.

Belonging to the same group because of shared of characteristics and qualities.

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Relatedness

“Remember, we’re all in this alone.” - Lily Thomlin

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Relatedness

Incoming students buy more college branded apparel than almost all other students combined

www.lift.do

I’m a computer geek – did you really think you were going to get through this presentation without there being an app for this?

Providing opportunities

Do One Thing

Select one behavior

Chart your progress

Make it a habit

Repeat

I did one thing this year – I got up and exercised every morningI’ve lost 6 pounds!

Chart Your Progress

Competent Communicator and Competent Leadership manuals are so important!

Abraham Maslow

Self Determination Theory

Three Innate Needs

Competence

1.Autonomy

2.Relatedness

www.selfdeterminationtheory.org

If your actions inspire others to dream more, learn more, do more

and become more, you are a leader.– John Quincy Adams, Sixth U.S. President

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Conclusion