Kickstarting Civic Design

Post on 08-May-2015

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description

If you think there’s a shortage of UX talent in the corporate world, you should see what it’s like in government. The world needs us -- UX people with design skills. But you can’t just walk in the door at City Hall and announce that you’re the answer to their prayers and problems. In civic design, the path to enlightenment goes through public hearings and basement hallways, meeting with and understanding public administrators and their constituents.

Transcript of Kickstarting Civic Design

Kickstarting civic design: An overnight success 10 years in the making

Dana Chisnelldana@usabilityworks.netcivicdesigning.org

@danachis@ChadButterfly

Janice AtkinsonSonoma County, California

Field Guides

01. Sex workers just want to be legal.

StakeholderStarchild

Stakeholders want to be involved.

They have good ideas.

02. Just tell me what to do.

300 pages

Top 10

Big reports and specs aren’t useful in their full size. People just want to know what to do.

03. Why did so many people make the same mistake on my form?

Untrained people can accomplish amazing, good things with a little bit of guidance.

04. Wait. Someone already figured out how to do this?

It’s all about access. Research is no good unless implementers see the insights.

05. The road to hell is paved with good intentions.

Every design decision makes a difference.

New tools.

Research commissioned by NIST

SOP and Usability and Civic Life Project

Research commissioned by NIST

Research commissioned by EAC

Field Guides series

Published by 300+ people who think design in elections is important

Research funded by Kickstarter & MacArthur Foundation

Research funded by Kickstarter & MacArthur Foundation

Coming soon

Effective election department web sites

Delivering useful voter education

Effective design for vote-by-mail

In search of funding

Designing multi-language ballots

In search of funding

Field Guides To Ensuring Voter Intent

civicdesigning.org/fieldguides

Want to do good in the world?

Lessons learned

Stakeholders want to be involved and have good ideas.

People just want to know what to do.

Untrained people can accomplish amazing, good things with a little bit of guidance.

It’s all about access. Research is no good unless implementers see the insights.

Every design decision makes a difference.

Want to do good in the world?

Join us

Be an election worker

Volunteer to proofread

Use the accessible voting system

Help us collect data

It’s not hard to change the world.It just takes time.

Go do it anyway.

Dana Chisnelldana@usabilityworks.netcivicdesign@usabilityworks.net

civicdesigning.org

@danachis@ChadButterfly