KENYA UTALII COLLEGEGateway to international careers in hospitality and tourism

OUR VISION:

OUR MISSION:

quality tourism and hospitality education, purposeful research and Consultancy.

OUR MANDATE:

CORE VALUES:

In pursuit of its vision and mission, the College will at all times be guided by the following fundamental core values:-

1. Integrity 3. Leadership

4. Accountability

5. Diversity

6. Quality

7. Professionalism

2. Commitment

SERVICE COMMITMENTS

SERVICES ON OFFER CUSTOMER OBLIGATIONS

USER CHARGES KSH TIMELINESS (RESPONSE)

EDUCATION AND TRAININGApplications From 82,700 Response within 1 month of application

Applications From 30,000 Response within 1 month of application

Applications Nil Response within one month of application

Refresher courses Applications (through employer) Nil Response within 1 month of application

Applications From 156,700 per year Response within 1 month of application

RESEARCH AND CONSULTANCY SERVICES

Suggestions/requests/proposals Nil Varied

Requests and enquiries Varied Varied

UTALII HOTELConference Enquiries and bookings Varied

Outside Catering Enquiries and bookings Varied

Enquiries and bookings Varied Ready for collection after 3 days

Food and refreshments Orders Varied Varied

COMMITMENT TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY.

Main Campus Thika Road Super HighwayP.O Box 31052-00600 NAIROBI. Mobile: 0722205891/2, 073341005Email: info@utalii.ac.ke,principal@utalii.ac.keWebsite: www.utalii.ac.ke

Down town Campus (Utalii House) Tel: 020 2180026. Email: towncampus@utalii.ac.ke

Tel: 020 2499248, 0748 826217.

Email: mombasacampus@utalii.ac.ke

Kisumu Campus (Mega City): .8727486070 :leT

Email: ksmcampus@utalii.ac.ke

For any complaints please send an email to: quality@utalii.ac.ke or complains@ombudsman.go.ke

UTUMISHI NA UKARIMU

Any service that does not conform to the above standards or any officer who does not live up to the commitment tocourtesy and excellence in service delivery should be reported to the Principal & C.E.O, Kenya Utalii College