Post on 08-May-2015
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Sectoral Debate PresentationJulian J. Robinson
Minister of State Ministry of Science, Technology, Energy & Mining
July 31, 2012
} Differences in socio-economic levels } Residential vs urban ◦ Challenges of development
} Commercial centres (New Kgn, Cross Roads, Half Way Tree)
} Significant national institutions } One size does not fit all
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} Focus on infrastructure ◦ JEEP Phase 1 – road repairs, gully walls
} Educational support
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Summer Reading Camps } Hosted 900 students in 7 communities
(Nannyvi l le, Swallowfield, Jacques Rd, McGregor, Franklyn Town, Woodford Park, Slipe Road)
} 4 categories of students ◦ Ages 4-6 – pre primary stage ◦ Ages 7-9 – preparing for the Grade 4 Tests ◦ Ages 10-12 – preparing for GSAT ◦ Ages 12 – 15 – young teenagers
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} Global BPO market – US$680 billion at end of 2011 } Growth rate of 9% annually } Will reach US$1 trillion by 2014 } Latin American & Caribbean will be worth US$5 billion by
2013
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2004 2005 2006 2007 2008 2009 2010 2011 20142012 2013
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Global Market ($BB)
Growth Rates (% CAGR)
18IT Services-Offshore25BPO-
Offshore
7IT Services-Global9BPO-
Global
Growth Rates (% CAGR)
18IT Services-Offshore25BPO-
Offshore
7IT Services-Global9BPO-
Global
Source: IDC
Offshore Market ($BB)
Global BPO RevenueGlobal IT Services Revenue
Offshore BPO RevenueOffshore IT Services Revenue
Source: IDC
} 11,000 jobs } 26 companies
} Examples of services outsourced ◦ Technical help desk for consumer electronics from
Sharp ◦ Customer service support for Amazon.com
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} Data entry – commoditised – moved to lower cost countries
} Liberalisation of telecoms sector in 2001 } Data costs down } Facilitate development of data enabled services } Many start ups focused on telemarketing as
barriers to entry low } Today – customer service support, technical
help desk, high level business processes outsourced
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} Who is Vista Print (www.vistaprint.com) ◦ Offers online customised solutions for small businesses and
individuals – started with business card design ◦ Globally - US$2 billion in sales, 3,100 employees serving 50
million micro businesses } Started in Jamaica in 2003 with 23 employees doing email
customer support } Today handles over 3 million customer contacts per year via
phone, email, chat with 650 employees } In 2008 outsourced graphic design function to Jamaica for 1st
time outside the US. Designs of Jamaican team are the best sellers on their website
} In 2010 outsourced support for human resource software tools for 1st time outside the US
} Opening global customer service centre in Montego Bay on September 28, 2012
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} Additional 15,000 jobs over the next 4 years
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} Quality of our human resource is the key differentiator
◦ Must continue investment in education ◦ HEART is developing specialised BPO
training programs up to the equivalent of Level 3 certification
◦ At secondary school level for the Career
Advancement Program (CAP), HEART will include BPO training modules
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} Our main challenge is lack of commercially available space in the right locations
} To create 15,000 new jobs requires approximately
750,000 sq ft of new space
} Space must range from 25,000 – 50,000 sq ft
} Must be close to labour pool and transport links } GOJ through Factories Corp of Jamaica is building
out 100,000 sq ft by next year
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} 71.7% of Jamaicans use the Internet for social networking websites such as Facebook and Twitter (Source: Hopeton Dunn Study 2011)
} 655,240 Jamaicans on Facebook and over 100,000 on Twitter
} The Global Information Technology Report of 2010-2011 showed a decline in Internet penetration and usage for productive enterprise in Jamaica
} That ranking places us among the top 10 worst countries as it relates to access and use of the Internet for business transactions
} This represents both a challenge and an opportunity
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} Developing solutions to local problems and then exporting them
} Young Jamaicans are exploit ing the
opportunities ◦ Gordon Swaby – EduFocal ◦ Tyrone Wilson – emedia interactive
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} “micro-work” – tasks broken into component parts and outsourced online
} “e-lancing” – services are offered online via portals
} “crowdsourcing” – identify collaborative
solutions for large projects online
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} Objectives – to showcase the use of technology, stimulate entrepreneurship and broaden learning
} Entrants ranged from primary to tertiary
students } The winning apps included: ◦ Identification of local flora and fauna ◦ Student monitoring app for parents ◦ GSAT math problem app
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} The “apps” economy is currently a US$20 billion market, employing approximately 500,000 in the US alone
} 78% of companies operating in the apps
economy are SMEs with large business apps outsourced to small development companies
} Barriers to entry very low } Challenge is converting ideas to viable business
solutions
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Digital Jam demonstrated that Jamaican youth have the talent, skills and expertise to develop commercially viable solutions } An apps competition with 250 young developers submitting
over 60 solutions } Training sessions on mobile phone software development } Workshops to test the microwork platforms } Sports Hackathon where 200 youth participated Tangible Results } 500 persons registered through Microworks platform over 4
day period. Target of 50,000 in 3 years } 8 internships for developers at telecoms companies } 2 full MA fellowships at Howard University to apps
competition winners } Mentorship for successful application in Sports Hackathon
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} Access means broadband high speed Internet access
} Access allows an individual to be in the
game
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Digitization – To ensure that individuals, businesses, and governments are making the best possible use of networks and applications } GDP Growth ◦ A 10% increase in digitization results in a 0.60% increase in per
capita GDP
} Unemployment Rate ◦ A 10% increase in digitization reduces a nation’s unemployment
by 0.84%
} Innovation ◦ A 10% increase in digitization results in a 6% increase in a
country’s score on the Global Innovation Index
} Governance ◦ A 10% increase in digitization increases the Transparency
International Index by 1.2 points
Source: Global IT Report 2012
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PARISH LIBRARY SCHOOL POST OFFICE St. Thomas Yallahs Library Morant Bay High Yallahs PO
Morant Bay Library Morant Bay PO St. James St. James Parish Library Irwin High Rose Hall PO
Anchovy Library Anchovy High Whitesand PO Montego Bay #1 PO Reading PO
Trelawny Falmouth Library Holland High Falmouth PO Duncans Library Duncans PO
St. Ann St. Ann’s Bay Library Steer Town Junior High Ocho Rios PO Runaway Library St. Anns’ Bay PO
Runaway PO Discovery Bay PO
St. Mary Port Maria Library Oracabessa High Tower Isle PO AnnoKo Bay Library Brimmer Vale High Port Maria PO
St. Mary High AnnoKo Bay PO Islington High Highgate PO AnnoKo Bay High Islington PO
Hanover Hopewell Library Hopewell High Lucea PO Green Island Library Green Island High Lucea (Main) Library Rhodes Hall High
Westmoreland LiKle London High LiKle London PO Mannings High Savanna-‐la-‐mar PO Llandilo Special School
Portland Buff Bay Library Buff Bay High Buff Bay PO St. Catherine Old Harbour Library Old Harbour Hugh Bushy Park PO
Waterford Library Waterford High Old Harbour PO Spanish Town Library Spanish Town PO Portmore Library Bridgeport PO
Waterford PO Kingston Kingston Main Library E-‐Learning of Jamaica Clarendon May Pen Library
Spalding Library Manchester Mandeville library
ChrisVana Library St. Elizabeth Black River Library
Santa Cruz Library 23
} Main users are students and young adults with low disposable incomes
} Government facilitating competition in the
market ◦ Announcement of auction of 700 MHz frequency
spectrum ◦ New submarine fibre optic cable
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} Educating Jamaicans about the e-opportunities ◦ World Bank proposals for road show, Caribbean Digital
Jam
} Access to financing ◦ DBJ/PIOJ work on venture capital program
} Access to mentorship and business support ◦ Creating more incubators
} Resolving the issue of accepting payments locally
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Promulgation of Data Protection Legislation } Dangers – abuse of privacy, cyber piracy, copyright
infringement and hacking
} Electronic Transactions Act and Cybercrimes Act currently exist
} There is a need for more uniform, robust and clear mandate to protect privacy and personal information
} A Bill will be tabled within this financial year
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Establishment of the single ICT regulator } Rationale – currently 3 agencies (Office of Utilities Regulation
(OUR), Spectrum Mgmt Authority (SMA) and Broadcasting Commission (BC) involved in ICT regulation
} Present situation results in overlapping jurisdiction which impedes efficient regulation and increases regulatory costs
} Will be implemented in FY 2013/14
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Radio spectrum technical functions
Telecoms regulatory functions
Spectrum management functions
OUR
BC
SMA
Single ICT Regulator
Establishment of GovNet – a Government wide Network } Objective - to harmonise and integrate Ministries, Departments
and Agencies (MDA) into one public sector communications network
} Achieve cost savings by eliminating duplication } Strengthen capacity of public institutions to deliver efficient and
effective goods and services Current scenario – MDAs manage their own ICT network which results in fragmentation in the delivery of public services utilising ICT Rationalisation of Government ICT agencies } The boards of the Central Information Technology Office (CITO)
and Fiscal Services Ltd (FSL) have been mandated to develop a plan for the merger of the entities within the next 12 months to enable FSL to provide ICT services to all MDAs through specific service level agreements
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Establishment of the Cyber Emergency Response Team (CERT) } With Government establishing an island wide
broadband network and its own GovNet, it will be more susceptible to cyber attacks
} CERT will protect our Internet infrastructure
and coordinate defenses against and responses to cyber attacks
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} ICT has the potential to transform our economy through job creation and as a earner of foreign exchange
} The Government is committed to providing
the environment for Jamaicans to take full advantage of the opportunities that exist
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