IT ServicesGetting started for new members of staff

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Your department/faculty is responsible for staff username and email account requests

This account gives you access to ALL our services IT Services soon launching an online request form

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You will be prompted to change your password at first logon

Read guidelines about password creation

Change every 90 days

How to change your password

1. IOE workstation (Ctrl Alt Delete)

How to change your password

2. Outlook web access option

3. Portal not 100% reliable

Your staff email• 3GB Mailbox• Outside use ‘Outlook

web access’• https://mail.ioe.ac.uk

‘The Portal’ Access to a range of services outside the IOE https://portal.ioe.ac.uk

This service will be updated very shortly

Wireless network

Before using the wireless network you must have changed your password.

Remember:INST\your username INST\wrrscsr

Data handling and back up

‘N’ Personal staff and student data storage 6GB

‘Q’ Shared area for staff

Any staff data deleted from ‘Q’ or ‘N’ and reported within two weeks can be restored

‘O’ Shared area for students

Data Protection

Don’t share your username and password

IT Services will never ask for your password

More detailed advice about working with sensitive data on our website

http://www.ioe.ac.uk/itservices/ITSpolicy.html

Virtual Learning Environment

To request access:Blackboard: Email vle@ioe.ac.uk your computer username and the list of course IDs Example: (IOE_MMATLH_12_2008)  

Moodle: Piloted this year and implemented next academic year.

Learning Technology Unit: information and support for the use of flexible and distance learning technologies across the IOE. http://www.lkl.ac.uk/ltu

IT training and ICT support for staff• A range of applications• A choice of learning styles• Regular updates and

booking information via email

• Tailor made sessions and one to one tutorials available

• Email k.huszcza@ioe.ac.uk

• Focused support for ICT in Initial Teacher Education

• Targeted ICT sessions built into the programme in liaison with tutors.

• Team taught and optional sessions

• Project work with schools and staff development

• Email r.wilson@ioe.ac.uk

Software guides

Self-help software guides• Available on IOE Intranet• 40 + available• Cover features of Office 2007, some on Office 2008 (Macs)

Media Services and equipment

• A range of media equipment is available for loan from the computer helpdesk

• A specialist media service desk is located on level 3 Core B

• Email: media.enq@ioe.ac.uk • Telephone: 020 7612 6696

Institute of EducationUniversity of London20 Bedford WayLondon WC1H 0AL

Tel +44 (0)20 7612 6000Fax +44 (0)20 7612 6126Email info@ioe.ac.ukWeb www.ioe.ac.uk

Getting help

Computer Help Desk in the Library:Monday - Thursday: 09.00 - 18.00Friday: 09.00 - 17.00Saturday: 11.00 - 13.00 & 14.00 - 16.00

Help Line (020 7612 6696):Do use the help line as your problem could be resolved remotely ON THE SPOT 24 hour service

Email:ComputerHelpdesk@ioe.ac.ukVLE@ioe.ac.uk

Find out morehttp://www.ioe.ac.uk/services/ITServices.html

Thank You

Email: r.wilson@ioe.ac.uk