Informed Technologies India Limited ISO 9001:2008

ITIL, found in early 2000, has completed ten successful years as ISO certified company with Quality Management Systems (QMS) implemented across all departments and successfully audited for past ten years without any noncompliance issues raised by the external auditors.QMS provides set of policies, processes and procedures ensuring:

Organisation Goals

• On-time Delivery

• Accurate Data

• Customer Satisfaction

Project:

Requirement gathering

• Defining scope

• Change Management

Project Plan

• Defining project workflow

• Team building

• Training

• Setting-up benchmarks for on-time delivery

Progress Control

• Change Management

• Quality Control

• Mode of delivery

• Clients Acceptance

Execution

Control of Records – for all important aspects of the project including Clients Satisfaction

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Informed Technologies India Limited ISO 9001:2008

QMS integrates the various internal processes within the organization and provides a process approach for project execution. A Process Based QMS enables us to identify, measure, control and improve various core business processes that ultimately leads to improved business performance.

Departmental Objectives

HR

• Recruitment

• Training

• Define and map employees to competency and skill matrix

• Employee Satisfaction

IT - Helpdesk

• Data Security

• Backup Plans

• Disaster Recovery

Store Purchase

• Vendor management

Risk Mitigation Plan

• Forecast risks

• Estimate impacts

• Define responses

• Contingency plans

Quarterly Audits: to confirm On-time delivery and Quality commitments

Measure overall Success

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