ITIL - 1 IT Governance Model CMMI. ITIL - 2 ITIL Book Source: .
13
ITIL - 1 IT Governance Model CMMI
-
Upload
amber-ball -
Category
Documents
-
view
298 -
download
4
Transcript of ITIL - 1 IT Governance Model CMMI. ITIL - 2 ITIL Book Source: .
![Page 1: ITIL - 1 IT Governance Model CMMI. ITIL - 2 ITIL Book Source: .](https://reader036.fdocuments.net/reader036/viewer/2022082210/56649edc5503460f94bec640/html5/thumbnails/1.jpg)
ITIL - 1
IT Governance Model
CMMI
![Page 2: ITIL - 1 IT Governance Model CMMI. ITIL - 2 ITIL Book Source: .](https://reader036.fdocuments.net/reader036/viewer/2022082210/56649edc5503460f94bec640/html5/thumbnails/2.jpg)
ITIL - 2
ITIL Book
Source: http://en.wikipedia.org/wiki/ITIL
![Page 3: ITIL - 1 IT Governance Model CMMI. ITIL - 2 ITIL Book Source: .](https://reader036.fdocuments.net/reader036/viewer/2022082210/56649edc5503460f94bec640/html5/thumbnails/3.jpg)
ITIL - 3
![Page 4: ITIL - 1 IT Governance Model CMMI. ITIL - 2 ITIL Book Source: .](https://reader036.fdocuments.net/reader036/viewer/2022082210/56649edc5503460f94bec640/html5/thumbnails/4.jpg)
ITIL - 4
High-Level Process Model
![Page 5: ITIL - 1 IT Governance Model CMMI. ITIL - 2 ITIL Book Source: .](https://reader036.fdocuments.net/reader036/viewer/2022082210/56649edc5503460f94bec640/html5/thumbnails/5.jpg)
ITIL - 5
The Deming Cycle
![Page 6: ITIL - 1 IT Governance Model CMMI. ITIL - 2 ITIL Book Source: .](https://reader036.fdocuments.net/reader036/viewer/2022082210/56649edc5503460f94bec640/html5/thumbnails/6.jpg)
ITIL - 6
ITIL Support Model
![Page 7: ITIL - 1 IT Governance Model CMMI. ITIL - 2 ITIL Book Source: .](https://reader036.fdocuments.net/reader036/viewer/2022082210/56649edc5503460f94bec640/html5/thumbnails/7.jpg)
ITIL - 7
ITIL Roadmap
![Page 8: ITIL - 1 IT Governance Model CMMI. ITIL - 2 ITIL Book Source: .](https://reader036.fdocuments.net/reader036/viewer/2022082210/56649edc5503460f94bec640/html5/thumbnails/8.jpg)
ITIL - 8
![Page 9: ITIL - 1 IT Governance Model CMMI. ITIL - 2 ITIL Book Source: .](https://reader036.fdocuments.net/reader036/viewer/2022082210/56649edc5503460f94bec640/html5/thumbnails/9.jpg)
ITIL - 9
From Incident(s) To A Problem To A Known Error To A Change
![Page 10: ITIL - 1 IT Governance Model CMMI. ITIL - 2 ITIL Book Source: .](https://reader036.fdocuments.net/reader036/viewer/2022082210/56649edc5503460f94bec640/html5/thumbnails/10.jpg)
ITIL - 10
The Service Delivery Process Model
![Page 11: ITIL - 1 IT Governance Model CMMI. ITIL - 2 ITIL Book Source: .](https://reader036.fdocuments.net/reader036/viewer/2022082210/56649edc5503460f94bec640/html5/thumbnails/11.jpg)
ITIL - 11
Terminologies
• Service Level Agreement (SLA)• Operational Level Agreement (OLA)• Underpinning Contract (UC)• Service Catalog• Service Improvement Program (SIP)• Service Level Requirements (SLR)
– http://www.itilpeople.com/Glossary.htm
![Page 12: ITIL - 1 IT Governance Model CMMI. ITIL - 2 ITIL Book Source: .](https://reader036.fdocuments.net/reader036/viewer/2022082210/56649edc5503460f94bec640/html5/thumbnails/12.jpg)
ITIL - 12
![Page 13: ITIL - 1 IT Governance Model CMMI. ITIL - 2 ITIL Book Source: .](https://reader036.fdocuments.net/reader036/viewer/2022082210/56649edc5503460f94bec640/html5/thumbnails/13.jpg)
ITIL - 13
• Defines the default services with the default levels of service and the options