Post on 24-Apr-2020
IT Methodology Webinar
Initiate Project Intelligence®
Agile Practices Webinar
DevOps and IT Service Management in the Land of Narnia
Things to Know…
All participants will be on mute
Questions are welcome
Use the question box to ask questions
Training session is valid for 1 PDU
Must be in attendance for full session
PDU certificate sent by the end of today
Recording and slides will be sent by tomorrow
Moderator
Denise Rodriguez
Project Insight
Marketing
Denise.Rodriguez@projectinsight.com
www.projectinsight.net
Schedule a customized demo today!
+1 (949) 476-6499 x3
info@projectinsight.net
Request info: www.projectinsight.net
Project Insight
©2016 KnolShare
Presenter
Dave Cornelius, DM, MBA, PMP, PMI-ACP, CSP, SPC
IT and Business Professional
Founder of 5 Saturdays Education Outreach Program
Author and Speaker
Agile Coach and Trainer
Learn More: www.dave-cornelius.com
LinkedIn: www.linkedin.com/in/daveauck/
Twitter: @DrCorneliusInfo “Believe we can make a difference.”
©2016 KnolShare
• Scott: How do we measure "alignment" so we know where we are?
• Dr. Dave Response: You begin by sharing strategic goals with the masses. The strategic goals become strategic themes that are placed in a portfolio backlog and are represented as Business, Systems, or Architectural Epics. Apply lean thinking and agile practices to build transparency. Use the 2-day big room planning to engage the Builders of Things (BoT) with the strategic themes, epics, and features. Measure for value to ensure people are informed and take ownership. Review frequently at mid-quarter and end of quarter to ensure the delivered work is equal to the committed work.
Echos – August 18, 2016
©2016 KnolShare
Topics
• The Land of Narnia
• DevOps
• IT Service Management (ITSM)
• Integration of DevOps and ITSM
©2016 KnolShare
At the conclusion of the presentation you will be able to:
– Apply DevOps in your environment
– Connect DevOps with ITSM and be successful
– Become tool aware to support DevOps and ITSM integration
Learning Objectives
©2016 KnolShare
What Businesses Want from Software?
Quality software products
High availability
New features without delays
Satisfactory service
The Goal of Software Product Teams
Build quality software products
Test as a team
Release software to customers as often as required
Monitor the health of the system
©2016 KnolShare
What Started the Conflict?[The conflict between Developers and IT Operations]
• Manual processes
• Errors
• Documentation
• Evidence of quality• Queues & Handoffs
©2016 KnolShare
Non-DevOps environments - queue focused & handoffs
Builders of Things
Integration Server(s)• Ticket• Queue (2-5 days)
Production• Ticket• Queue (2 – 14 days)
IT Operations
Non-DevOps Environments
©2016 KnolShare
Value Delivery Impediments
Why can’t we all just get along?
Users /Stakeholders
Dev & Test IT Ops
Increased Cycle Time
Dissatisfied Users & Stakeholders
Increased Costs
Lost value opportunities
©2016 KnolShare
Optimize the entire process
Less Friction – More cooperation
Faster time from development to production
Continuous Integration (CI)
Improved quality and developer feedback speed
Continuous Deployment (CD)
Build once and deploy multiple times
What DevOps Promises?
©2016 KnolShare
IT Ops contributes at QPR meeting
IT Ops reviews Big Room Planning
outcome
IT Ops attend Sprint Reviews
IT Ops contributes to Release Planning
Building Trust & Collaboration IT Ops attend Quarterly Planning Readiness (QPR) meetings
ITS Ops attend 2-day big room planning meeting
IT Ops attend Sprint Review meeting
IT Ops attend Release Planning meeting
©2016 KnolShare
• Synergy between teams
• Build Once
• Deploy many times
• Automated tools & tests
• Automated deployments
Environment
©2016 KnolShare
©2016 KnolShare
Select the activity that does NOT
contribute to DevOps.
A) Optimize the entire process
B) Continuous Integration
C) Continuous Deployment
D) Daily status meetings
Group Engagement #1
Critical for DevOps Success
Lean and Agile practices
IT Service Management (ITSM)
Software Tools & Platforms
IT Ops have a backlog
Automated tests and deployments
Full integration between software tools & platforms©2016 KnolShare
©2016 KnolShare
DevOps Tools Software Tools & Platforms
1. Microsoft Team Foundation Server (TFS)
2. Microsoft Visual Studio & Release Manager
3. ServiceNow (SN)
4. TaskTop integration tool
5. PowerShell Scripting
6. Puppet infrastructure environment provisioning solution
7. DotCom synthetic transactions monitor
8. AppDynamics platform monitor
Deploy
Test
Design
Develop
Continuous Integration One or more teams integrating finished
software frequently
A common repository used to execute automated builds
Execute automated tests
Allow teams to detect problems early
Executed multiple times per day
©2016 KnolShare
Develop Integration Deploy to Production
Continuous DeploymentDeploy as often as needed
1. Configure routing servers and validate data
2. Deploy code & validate successful deployment
3. Validate by running a smoke/system test
4. Measure and Share the results
©2016 KnolShare
Change Management – Evaluates and schedule system change
Incident Management – Identify and corrects system impediments
Release Management – Schedule changes to production systems
Service Asset & Configuration Management (SACM)
Identify and track system changes to production environments
Identify and track system changes to other environments
IT Service Management (ITSM) Practices
©2016 KnolShare
©2016 KnolShare
DevOps and IT Service Management
are not compatible.
True
False
Group Engagement #2
DevOps and ITSM IntegrationChange and Incident Stimulus
Change Management StimulusChange is stimulated by new or updated software
©2016 KnolShare
Change Management Stimulus – Cont’d
©2016 KnolShare
©2016 KnolShare
DevOps work best with
integrated tools.
True
False
Group Engagement #3
Incident Management StimulusBusiness ops disrupted software system impediment
©2016 KnolShare
©2016 KnolShare
After Incident management what ITSM
process would you use?
A) Change Management
B) Release Management
C) Service Asset & Configuration Management
D) None of the above
Group Engagement #4
©2016 KnolShare
Summary
In the land of Narnia automation is magical
Aslan the lion is pleased with our collaboration
Customers receive resilient software systems
DevOps include IT Service Management
©2016 KnolShare
Is there anything that was presented that I can clarify?
Q&A
©2016 KnolShare
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