CIGNEX Datamatics Confidential www.cignex.com

Webinar:

Is your Liferay Application Running 24x7?

Achieve 0% Downtime for your Liferay Portal with CIGNEX Datamatics’ Application Management Service

Date: Feb 19, 2014

Presented by

Name: Jogen Gondalia

Email: jogen.gondalia@cignex.com

Title: Head – Application Support

CIGNEX Datamatics Confidential www.cignex.com

One Framework Powering Enterprise Portals

Portal

Intranet, Extranet

Social Networking

Web and Enterprise Content

Enterprise Search

Business Insights & Analytics

Business Applications

Communities

Content Search

Insights

Complex Apps Sites

Collaboration Platform for the Enterprise and Internet

CIGNEX Datamatics Confidential www.cignex.com

Liferay in Enterprise IT Eco-system

Legacy Apps

Proprietary SW

.NET Systems

CMS Repositories

Universal Enterprise Web Application Platform

16 Apps Servers included

13 Databases including

Linux Mac Windows

e-learning Applications

Targeted Vertical Applications

Lotus Notes Integration

Performance Monitoring

Applications

Collaborative Suites

CRM Applications

Knowledge Management

ERP Applications

Shared Workplace

Enterprise Social

Networks

Consumer Web

Liferay Plug-in Repository

ESB

/ W

eb

Serv

ice

/ R

EST

In

tegr

ati

on

SOA

Reporting, Workflow, XForms

apps

Google Web Toolkit, Ruby, Php integration

Content Management | Portal Framework | Collaboration

Web 2.0

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CIGNEX Datamatics Confidential www.cignex.com

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Need for Application Management Services

Are Applications Monitored Round-the-Clock

Incurring High Application Maintenance Costs?

Inadequate Skills/Lack of Resources to Manage Core Applications?

CIGNEX Datamatics Confidential www.cignex.com

CIGNEX Datamatics’ Liferay Application Management Services

Life after Go-Live

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CIGNEX Datamatics Confidential www.cignex.com

Why Liferay Application Management Services?

• Liferay support covers core product

• Customisations / Application needs support

• Business units asking more applications to support

• Support cost – onsite/onshore too expensive

• Liferay developers would like to work on new development projects and do not want to work on support / older versions, etc.

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CIGNEX Datamatics Confidential www.cignex.com

Application Management Services

• Offering over Liferay Product Support – Non-Liferay related defects – Code development / API documentation – Customizations – Hardware / performance issues – Architectural assistance – 3rd party technology defects, optimizations, and configurations

Support & Maintenance

Troubleshooting & Bug Fixes

Performance Monitoring

Upgrade & Data Migration

Product EOL Services

Enhancements & Customizations

Application Monitoring

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Enhance and Extend the Application Life – Increase ROI

CIGNEX Datamatics Confidential www.cignex.com

How It Works?

Tools

• JIRA (Web Ticketing)

• Helpdesk

• LESA (Liferay)

• Nagios (Monitoring)

• QuEST (ALM)

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Sample Report

CIGNEX Datamatics Confidential www.cignex.com

How It Works? (cont..)

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Head - Support

Sr. Support Lead

Support Developer

QA Consultant

Application Management Team Structure @ CIGNEX Datamatics

Resource Pool @ CIGNEX Datamatics

Architecture

Testing/QA

Sr. Developer

Developer

UI/UX

Access to Resource

Pool

CIGNEX Datamatics Confidential www.cignex.com

Service Packages

Scope Bronze Silver Gold

Days Mon-Fri Mon-Fri Mon-Fri

Timing 10:30pm - 7.30am EST 8:30pm - 11:30am EST Week days 8:30pm - 11:30am EST

+ P1 on call (addtional cost) Web Response Time 8 Hours 4 Hours 2 Hours

Services Troubleshooting & patches

Deployment &

configuration

Permissions/Roles/Users

Management

Incident tracker &

resolution

Bronze+ Control panel/server

administration

Installation

Silver+ Code reviews

Third party integration

Staging server

Phone support

24x7 No No Yes (on call)

Dedicated/Shared Shared Shared Shared with one dedicated Support consultant

Number of Servers (Additional server @

US$100 / month)

2 2 4

Pricing/Month (US$) Please Contact us at info@cignex.com

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Note: Contact us for more details and customized packages

CIGNEX Datamatics Confidential www.cignex.com

Examples of Support Tickets

• Liferay web service is down or not accessible in Production

• Login Hook to work with Siteminder

• Tertiary level navigation menu within Liferay

• Creating Multiple portlets in a Portlet project

• Spring MVC Portlet deployment issue

• Liferay Theme Issue

• Language dropdown issue – several of the languages listed in the dropdown are being replaced with numeric sequences

• Can’t log into application with a valid user

• Search page shows empty pagination box at the bottom with total FAQ count less than 10

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An Example Client benefitting from AMS

• Client Overview

– Global semiconductor company

• Application:

– Corporate/Product website (including custom mobile site) with 5 regional sites hosted on AWS

• 3rd party integration

– Liferay with Solr, MongoDB, NodeJS, Google Analytics, Omniture Analytics,

• AMS support package from CIGNEX Datamatics

– Gold

• # of Tickets

– Bugs: 10/month

– Enhancements: 5/month

• Example of Tickets

– Bugs

• Displaying incorrect result in site search

• Publish to live doesn’t work for several pages

– Improvement

• Add country selection to user registration on all languages/sites

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CIGNEX Datamatics Confidential www.cignex.com

Additional Example of Clients

Client Liferay Applications Support Hours

US based leading stakeholder management

solutions for life sciences and financial

companies

Web based portal 10:30pm - 11:30am

EST

US based global financial services firm Multiple applications support 24x7

UK based an internet service provider Company website 3:30am - 12:30pm

GMT

US based global distributor and supplier of

laboratory products

Global intranet

10:30pm - 11:30am

EST

US based multinational of information

technology (IT)

Benefits portal for medical, food,

and cash assistance

programs

24x7

Global semiconductor company Company website with 5 country

specific sites

8:30pm - 11:30am

EST

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Customers leveraging our Liferay AMS USA: 26 | EMEA: 4 | APAC: 3

CIGNEX Datamatics Confidential www.cignex.com

Client Benefits

• Quality Services

– Faster resolution

– Proactive monitoring

– Single Point of Contact

– Compliant processes

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• Timely Deployments – Off-peak hours support

– Best patch management practices

• Increased ROI – Reduced operating costs up-to

80%

CIGNEX Datamatics Confidential www.cignex.com

CIGNEX Datamatics Advantage

• Client Focus

– Ensure high availability

– Minimize Total Cost of Ownership of IT assets

• Expertise & Experience

– Experience of supporting over 100 clients with Liferay products and applications

– Expertise of 240+ portal team with overall experience of 200+ Liferay projects across various industries

• Flexible Engagement Model - Onsite & Offshore

– Largest system integrator offering offshore team support

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CIGNEX Datamatics Confidential www.cignex.com

Our Liferay Expertise

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240+ Liferay Professionals

Platinum Partner

Products - Marketplace

Author of 7 Liferay Books

200+ Liferay Projects in 15 Countries

Community Excellence Awards

35+ Reusable Components

4000+ Posts in Liferay Community

CIGNEX Datamatics Confidential www.cignex.com

Name: Jogen Gondalia

Email: jogen.gondalia@cignex.com or info@cignex.com

Title: Head – Application Support

Thank You. Any Questions ?

Making Open Source Work

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