INTEGRITYw e d o t h e r i g h t t h i n g

We act with HONESTY

and HONOR

at all times without compromising the truth in any interaction with

providers, membersc l i en t s , c o l l e ag u e s a n d t h e c o m m u n i t y .

We operate in a spirit of cooperation with fairness, civility and human dignity.

ACCOUNTABILITYi t i s n o t o n l y w h a t w e d o , b u t w h a t w e d o n’ t d o f o r

w h i c h w e a r e a c c o u n t a b l e

Our clients, providers, members, and fellow associates

T R U S Tus to be accountable and to work with urgency and a steadfast commitment to service.

All of us are expected to assume responsibility for our actions, decisions and results

and to always act with integrity, reliability, responsiveness, and responsibility.

EMPOWERMENTif you think you can, you can

You are ENCOURAGED to take initiative and give your

B E S Tand to empower those around you.

We support you and every associate to be all you can be, to lead and make decisions. We are measured by our a c t i o n s a n d n o t o u r w o r d s .

We are results-oriented and expect as an organization, and for each of our

associates to excel.

EXCELLENCEanything worth doing, is worth doing right

You are expected to

s t r i v e f o r excellence and quality in everything that you do; t o c r e a t e b e t t e r w a y s ; to be awesome; and

INSP IREother s to do the same.

Excellence in the little things adds up to big things. Strive to go beyond and exceed our customers’ expectations.