Post on 12-Jul-2020
NTT DATA welcomed Dell Services into the family in 2016. Together, we offer one of the industry’s most comprehensive services portfolios designed to modernize business and deliver the outcomes that matter most to our clients.
Increase Efficiency and Reduce Costs Associated With Operating Your Mid-Range Systems
NTT DATA Managed Services for iSeries and AS/400
Key benefits:• Utilize highly skilled personnel
and best-in-class automated
management and monitoring
tools to improve the quality of
service and reduce support
operational costs
• Increase business agility with
a standardized delivery model
for the server infrastructure
that supports business
expansion and needs
• Take advantage of
industry- standard
service-level agreements
(SLAs) and best
practices-based processes
and procedures to maximize
infrastructure availability
and performance
• Transform legacy iSeries and
AS/400 environments and
demand for ongoing support
during the transformation
program through retirement
Transform your legacy IBM systems into a strategic growth assetHas finding support for your IBM i systems (iSeries and AS/400) become a challenge for you? Are you struggling to reduce your costs while trying to improve operational efficiencies? Do you find it challenging to manage your mid-range systems? Are you planning to outsource your IBM i environment in order to gain additional support and reduce your operating costs? Then, look no further than NTT DATA Services.
NTT DATA Managed Services for iSeries and AS/400 deliver support for the OS, program products, hosted telecommunications, transactional systems, storage and the physical database environment for IBM iSeries and AS/400 platforms. Our services also provide integration, configuration and ongoing host support of peer-to-peer communication from and to iSeries and AS/400 platforms.
With NTT DATA, you have the ability to:• Reduce capital investments in tools and hardware, and expand resources without
increasing the budget• Enable a secure and reliable server infrastructure with a 24x7 support model• Decrease management costs while maintaining peak performance for your iSeries
and AS/400 environments• Increase user satisfaction and workforce productivity• Standardize the delivery model, processes and procedures to provide
and utilize the framework for automation and orchestration of your iSeries and AS/400 environments
• Improve the resiliency of your iSeries and AS/400 environments
Enjoy the peace of mind that comes from knowing your system is in a resilient, highly protected, purpose-built environment.
Service component Features and benefits
System administration and engineering services
Software maintenance support
Capacity and availability planning
Performance analysis
Systems programming
Security auditing, planning, reporting and implementation
Implementation and maintenance of high-availability software solutions
Design and implementation of system failover activities and programs
• Administer licensed program products, OS and all systems communications• Install, test, maintain and resolve problems• Evaluate hardware and OS compatibility• Utilize IT Infrastructure Library process support around incident, problem, change, request and configuration
management• Develop standardized operating processes and procedures • Diagnose issues related to system software• Offer technical advice about system software to programmers and users• Evaluate hardware and OS compatibility• Provide OS planning, installation, upgrade and maintenance; component resource management and configuration;
and OS licensed program product key management• Provide system configuration/tuning and logical partitioning design/implementation• Provide problem determination and resolution• Offer 24x7 support through a global delivery model
• Provide third-party software support for OS and related software• Enable problem determination and resolution• Provide critical practice assessments and develop standard operating procedures
• Enable capacity and availability planning for iSeries deployments to ensure that existing and future capacities meet forecasted business demands
• Take advantage of budgeting and forecasting support
• Offer performance analysis on existing iSeries deployments and optimization/enhancement proposals, including net new hardware, upgrades to existing hardware and proposals for hardware consolidations
• Tune and optimize iSeries and AS/400 deployments in correlation with batch scheduling and third-party product installations
• Provide audit and compliance support for iSeries instances, in addition to proactive support and troubleshooting• Participate in audit reviews and provide the necessary documentation that helps ensure that the environment operates
in-line with enterprise guidelines, and provides input and security remediation recommendations and implementation for the supported infrastructure
• Deploy and support high-availability software environments together with the associated proactive and reactive activities needed to meet or exceed the availability SLAs
• Deploy, standardize and support failover designs of the iSeries environment together with support for testing exercises and actual failover of the infrastructure
NTT DATA partners with clients to navigate the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We’re a top 10 global IT services and consulting provider that wraps deep industry expertise around a comprehensive portfolio of infrastructure, applications and business process services.
© 2016 NTT DATA, Inc. All rights reserved. 0000112016 | NTTD2120-iseries-as400-fact-sheet.indd | Rev. 1.0
Visit nttdataservices.com/managedservices to learn more.
Customize our services to suit your unique needsIn addition to system administration, you can choose from multiple packaged support services — available at variable rates. NTT DATA offers the ability to choose between a variety of SLA options, included services, add-on services and support models.
NTT DATA Managed Services for iSeries and AS/400