NTT DATA welcomed Dell Services into the family in 2016. Together, we offer one of the industry’s most comprehensive services portfolios designed to modernize business and deliver the outcomes that matter most to our clients.

Increase Efficiency and Reduce Costs Associated With Operating Your Mid-Range Systems

NTT DATA Managed Services for iSeries and AS/400

Key benefits:• Utilize highly skilled personnel

and best-in-class automated

management and monitoring

tools to improve the quality of

service and reduce support

operational costs

• Increase business agility with

a standardized delivery model

for the server infrastructure

that supports business

expansion and needs

• Take advantage of

industry- standard

service-level agreements

(SLAs) and best

practices-based processes

and procedures to maximize

infrastructure availability

and performance

• Transform legacy iSeries and

AS/400 environments and

demand for ongoing support

during the transformation

program through retirement

Transform your legacy IBM systems into a strategic growth assetHas finding support for your IBM i systems (iSeries and AS/400) become a challenge for you? Are you struggling to reduce your costs while trying to improve operational efficiencies? Do you find it challenging to manage your mid-range systems? Are you planning to outsource your IBM i environment in order to gain additional support and reduce your operating costs? Then, look no further than NTT DATA Services.

NTT DATA Managed Services for iSeries and AS/400 deliver support for the OS, program products, hosted telecommunications, transactional systems, storage and the physical database environment for IBM iSeries and AS/400 platforms. Our services also provide integration, configuration and ongoing host support of peer-to-peer communication from and to iSeries and AS/400 platforms.

With NTT DATA, you have the ability to:• Reduce capital investments in tools and hardware, and expand resources without

increasing the budget• Enable a secure and reliable server infrastructure with a 24x7 support model• Decrease management costs while maintaining peak performance for your iSeries

and AS/400 environments• Increase user satisfaction and workforce productivity• Standardize the delivery model, processes and procedures to provide

and utilize the framework for automation and orchestration of your iSeries and AS/400 environments

• Improve the resiliency of your iSeries and AS/400 environments

Enjoy the peace of mind that comes from knowing your system is in a resilient, highly protected, purpose-built environment.

Service component Features and benefits

System administration and engineering services

Software maintenance support

Capacity and availability planning

Performance analysis

Systems programming

Security auditing, planning, reporting and implementation

Implementation and maintenance of high-availability software solutions

Design and implementation of system failover activities and programs

• Administer licensed program products, OS and all systems communications• Install, test, maintain and resolve problems• Evaluate hardware and OS compatibility• Utilize IT Infrastructure Library process support around incident, problem, change, request and configuration

management• Develop standardized operating processes and procedures • Diagnose issues related to system software• Offer technical advice about system software to programmers and users• Evaluate hardware and OS compatibility• Provide OS planning, installation, upgrade and maintenance; component resource management and configuration;

and OS licensed program product key management• Provide system configuration/tuning and logical partitioning design/implementation• Provide problem determination and resolution• Offer 24x7 support through a global delivery model

• Provide third-party software support for OS and related software• Enable problem determination and resolution• Provide critical practice assessments and develop standard operating procedures

• Enable capacity and availability planning for iSeries deployments to ensure that existing and future capacities meet forecasted business demands

• Take advantage of budgeting and forecasting support

• Offer performance analysis on existing iSeries deployments and optimization/enhancement proposals, including net new hardware, upgrades to existing hardware and proposals for hardware consolidations

• Tune and optimize iSeries and AS/400 deployments in correlation with batch scheduling and third-party product installations

• Provide audit and compliance support for iSeries instances, in addition to proactive support and troubleshooting• Participate in audit reviews and provide the necessary documentation that helps ensure that the environment operates

in-line with enterprise guidelines, and provides input and security remediation recommendations and implementation for the supported infrastructure

• Deploy and support high-availability software environments together with the associated proactive and reactive activities needed to meet or exceed the availability SLAs

• Deploy, standardize and support failover designs of the iSeries environment together with support for testing exercises and actual failover of the infrastructure

NTT DATA partners with clients to navigate the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We’re a top 10 global IT services and consulting provider that wraps deep industry expertise around a comprehensive portfolio of infrastructure, applications and business process services.

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Visit nttdataservices.com/managedservices to learn more.

Customize our services to suit your unique needsIn addition to system administration, you can choose from multiple packaged support services — available at variable rates. NTT DATA offers the ability to choose between a variety of SLA options, included services, add-on services and support models.

NTT DATA Managed Services for iSeries and AS/400