Hit Your Stride: Designing Real-time Collaboration for Teams

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Transcript of Hit Your Stride: Designing Real-time Collaboration for Teams

Hit Your StrideDesigning real-time collaboration for teams

SARA DUBUQUE | SENIOR DESIGNER | ATLASSIAN

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The betterment of teams largely depends on cultural change within an organization

ERIN HOWARD, ATLASSIAN RESEARCHER

Email as documentation

Responsiveness outside work hours

Humor and personality in communications

Email as documentation

Responsiveness outside work hours

Humor and personality in communications

Email as documentation

Responsiveness outside work hours

Humor and personality in communications

TEAM

What exactly IS a team, anyway?

Characteristics of teamsfrom The Discipline of Teams by Jon R. Katzenbach and Douglas K. Smith

Meaningful common purpose

Mix of complementary

skills

Shared sense of how work gets

done

Specific performance

goals

Mutual accountability

Identifying teams is often messy

Atlassian teams research, Erin Howardā€™s scribblings

How do we foster effective team communication in Stride?

STRIDE DESIGN CHALLENGE

High performing teams have frequent, high-energy communication.

RESEARCH INSIGHT

ā€œThe New Science of Building Great Teamsā€, Alex Petland

Make it quick & easy to interact; add energetic value to digital communication.

STRIDE DESIGN CHALLENGE

Get to a video call quickly Quick access from the sidebar with audio/video control

Make it quick

Video

New convos

Profile cards

Just hit plus Add new rooms or direct messages to your conversation list

Make it quick

Video

New convos

Profile cards

Profile card access Start a conversation after viewing someoneā€™s profile card

Make it quick

Video

New convos

Profile cards

Close the gap Find small ways that video is different than in-person, and eliminate them

Make it human

Body language

Emotion

Emphasis and emotion Adding emphasis and emotion via emoji and text formatting infuses a little humanity into written words

Make it human

Body language

Emotion

Successful teams engage equally among all members, both in groups and on the side

RESEARCH INSIGHT

ā€œThe New Science of Building Great Teamsā€, Alex Petland

Encourage everyone to engage in rooms, direct messages, and video calls.

STRIDE DESIGN CHALLENGE

Get people talking

In rooms

Directly

On video

Get people talking

In rooms

Directly

On video

Get people talking

In rooms

Directly

On video

Successful, creative teams are exploratory, reaching out beyond their team.

RESEARCH INSIGHT

ā€œThe New Science of Building Great Teamsā€, Alex Petland

Enable discovery of rooms and people discussing relevant topics

STRIDE DESIGN CHALLENGE

Unstructured social time is critical to team performance

RESEARCH INSIGHT

ā€œThe New Science of Building Great Teamsā€, Alex Petland

Create digital spaces for social interaction

STRIDE DESIGN CHALLENGE

Supporting telepresence Leverage the expertise of our video team and the remote Trello team to build in telepresence-friendly features.

šŸ‘

Social

Telepresence

Personality

Watercoolers

Creating space for flair Small details like custom @ mentions and emoji support let people show individuality.

šŸ‘

Social

Telepresence

Personality

Watercoolers

Matt Skoog: @pizzašŸ•Matt McDaniel: @dadWeston Selleck: @northbynorthwestonMatt Laux: @mā€™lauxJenny Loza: @jloSara Dubuque: @trisaratopsšŸŒ®

Promoting watercoolers Suggesting teams have social chat spaces for goofing off

šŸ‘

Social

Telepresence

Personality

Watercoolers

Constructive conflict fosters understanding and purpose

RESEARCH INSIGHT

ā€œThe Discipline of Teamsā€, Ktzenbach and Smith, 1993

Provide tools and scaffolding for productive, nuanced conversations

STRIDE DESIGN CHALLENGE

Iā€™m clearly not a jerk.Iā€™m clearly a jerk.

There is still a ā€œmeā€ in team.

RESEARCH INSIGHT

ā€œThe Collaboration Curseā€, Schumpeter

Eliminate noise and place value on getting work done

STRIDE DESIGN CHALLENGE

Visualizing communication patterns is helpful for teams

RESEARCH INSIGHT

ā€œThe New Science of Building Great Teamsā€, Alex Petland

Show teams their how they communicate and identify opportunities

STRIDE DESIGN CHALLENGE

BE THE CULTURE CHANGE YOU SEEK

Bring energy, engagement, and exploration to your team.

Thank you!Join the waiting list for Stride at www.stride.com

SARA DUBUQUE | SENIOR DESIGNER | ATLASSIAN